Customer Ratings & Reviews

The service was timely, professionl, and couurteous. I contact Best Buys for allof my electronic needs.

I am glad to have this Best Buy Plus membership. The service from Best Buy has always been excellent.

The 60 day return window is helpful however the other "perks seem to be just basic customer care that should not be behind a paywall. Perks like the help received by geak squad, price match during the return window etc. there are no real perks like free or reduced shipping or a member point / reward system. Also the membership feels like it lacks (even though it's over priced for nothing) as it is over shadowed by the total membership. Will likely not renew this membership

Nice prices and attention costumers we buy computer and screen protectors

I’ve had membership for a few years and every time it is used the service received from the team is exceptional. It’s also more economical to have the membership as you don’t know how many times you’ll need something done.

Everyone was great! Everything was done efficiently and with little mess. Very happy with the outcome

If you like tech and often find yourself window shopping, while walking around inside the store, I would recommend considering the Plus membership. For only $50 it gives you flexibility and access to other decent savings. I signed up when I bought my tv, and it paid for itself immediately. Everything else will be a bonus.

I'd like to honestly say that the My Best Buy Plus membership is well worth it. It essentially pays for itself through significant member discounts amounting to more than the cost of membership itself. I always like to have the offers to members that aren't available to regular customers.

I got this membership because I think the value is great!! I hope I never need to use the warranty/service features but I am glad to know.its there just in case!!!

Worst customer service I have ever experienced. I dont know why I even bothered getting this service. The price of my item changed 3 times I was never reimbursed the difference. My issues were never concerned. One representative told me they will give me a gift card for scratches on my fridge I declined it and he told me to sell it or give it to someone else and proceeded to send it to my house voiding any further compensation I could get for my more major issue of the delivery service not delivering my fridge . I lost over $500 in food any medication due to this issue. Each representative gave me a different answer each more ridiculous then the next. The delivery guy came to my house and never rang the doorbell or knocked on the door to tell us he is there and left. We rescheduled for 5 days later because that was the soonest appointment and he came (i stayed in the front door waiting to make sure i see them) he told me its raining do u want to reschedule for another day while standing in my kitchen. I offered a tarp or blanket to put on the fridge he said no if theres any electric issue it is my fault. He proceeded to leave the fridge outside in the rain while taking my door down. The amount of anxiety I experienced in that time frame was insane. Never buying at best buy ever again.

Really good and smooth process and easy to use it in store or online.

Best Buy’s is easy to work with and honor their price match policy

I like receiving the special offers. I'm about to buy a new TV.

At first, I declined the BB membership, but finally enrolled and it turned out to be very positive. Got special member-only pricing on several things throughout they year which paid for the membership itself 3 times over. Will be renewing next year as well. It really does pay for itself.

Not sure what I bought but my experience at Best Buy has been great. Love my new Sony TV

Discounts pay for itself with no time. Worth it if you buy just a few items here and there.. necessary if you buy from Best Buy a lot!

It was really beneficial when I got it! I got massive discounts on initial signup. Just hard to keep with with it as far as its benefits. I don’t want to pay for another subscription that I’m not fully aware of it’s purpose

The product was brought for my wife and she loves it.

The process is Easy and simple I love it it makes everything easy

I know that the Membership cost us and that there is value but, I am not sure what we are really getting since I am not fully aware or am not reminded by Best Buy. I am sure that I have not utilized something that I should have.