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Customer reviews

Rating 4.2 out of 5 stars with 40766 reviews

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    Rating 4.5 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

79%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 578 Showing 11,541-11,560 of 40,766 reviews
  • Rated 2 out of 5 stars

    Price guarantee

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely difficult and a lot of limitations to use the best price guarantee. I literally had seven or eight lower prices for the same item that I had purchased. After I submitted a claim (very difficult to find out how to do that.) I was told that none of them met the criteria. That being said my experience buying the product in the store was really very positive. I would not recommend purchasing this plan if you are looking for a lower price guarantee.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Price Matching does have limitations as Qualified competitors are able to be Price Matched and Marketplace or third party sellers aren't able to be price matched. You can view more on the policy online at https://www.bestbuy.com/site/help-topics/price-match-guarantee/pcmcat290300050002.c?id=pcmcat290300050002 . You can reach out to us on any of our social media profiles for support Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy) BBY-ExBrand_Totaltech

  • Rated 3 out of 5 stars

    My Best Buy Plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know why I purchased this upgrade from the lower tier membership. I have yet to talk advantage of the benefits.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Having concerns with the benefits available for the My Best Buy Plus membership can be difficult. We would be glad to support you if you would like to reach out to us on any of our social media profiles Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy) . You can also check out the benefits online at https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285 BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Plus Member

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good value prior to big purchases for extended return and price protection. Rewards not being instant was a pain.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Anti-virus care

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy members receive free Geek Squad support. Troubleshooting bugs in my laptop computer is completely free of charge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service was stellar. And thanks for the credit card. My kids are enjoying the product purchased thoroughly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it and can’t find a better one anywhere

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best membership deal that I have ever come across and when I tell friends and family about this they find it hard to believe as I continue to explain it to them in detail I recommend it to every Best Buy customer, as I myself have sent many clients !

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good purchase for some items not all.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good program and I was able to save on an item that I needed to purchase. I just wish there were more items relevant to my purchase needs on discount.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely keeping my membership!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the membership because your able to get better deals many items. You also get notified of special member only deals.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best membership I have !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so pleased with my membership ☺️ everything about it !! So easy to use for updates on pricing and customer service when needed. You guys hit a homerun !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth it for the price and the price match for 2 months.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommended for bi!g purchases

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super happy I bought this membership, it has come into handy a few times already!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I bought headphone and earplugs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The workers in the store attended me very well. I loved the attention I received and explained everything I had questioned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Membership benefits

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is a great value. Excellent opportunity to learn about new sales early and all of the additional benefits.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great experience and we received a $300 gift card. Would buy again under the membership plan. Thank you.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not Impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesperson really pushed this, said I might get money back on my computer purchase if the price went down after the first of the year (it didn't). Since I had no plans for any major purchases this year its really of no value. Plus Best Buy is blowing up my inbox with emails. Will cancel at the end of the year. I guess Best Buy is becoming a "Sam Club" where you have to have a membership to get the best deal. I'm really tired of this trend. Makes me much less inclined to do business with them

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      We appreciate you sharing your experience with your My Best Buy Plus™ membership, DaveW. In addition to getting an extended 60-day return/exchange window on most products, you also receive Free 2-day shipping, and exclusive member pricing!

      For more information and support, please reach out to us via Instagram (instagram.com/BestBuy), X (X.com/BestBuySupport), or Facebook (facebook.com/BestBuy). We are here to help! BBY-ExBrand_Totaltech

  • Rated 4 out of 5 stars

    Well worth the money …

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always good to know you have the tech support when purchasing electronics …piece of mind that if you have any issues they are here to help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Devin was great to help me exchange an appliance under warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the return policy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 6-month return policy is excellent, along with a discount for members.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If i could give this 0 stars I would. The memerships are basically forced by the employees and they tell you oh you could go cancel it immediately and get your money back and THEY DO NOT REFUND YOU THE WHOLE THING AS PROMISED. FALSE ADVERTISING FOR SURE.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      We're sad to hear you're not happy with your My Best Buy Plus™ membership. The benefits available to you include exclusive member prices on thousands of items as well as access to sales, events and products, free 2-day shipping, and an extended 60-day return window on most products! For more information and support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. When cancelling your membership, you will receive a prorated refund, as outlined in the Terms & Conditions. If you have additional questions, please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support team would love the opportunity to learn more and assist! BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Very happy with installers of me new Dishwasher

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery men and installers were professional, knowledgeable, timely, patient, explained things to me when I asked a question, and very nice. They went the extra mile to make sure the install was perfect and it was.

    I would recommend this to a friend