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Customer reviews

Rating 4.2 out of 5 stars with 40966 reviews

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    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

80%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 742 Showing 14,821-14,840 of 40,966 reviews
  • Rated 1 out of 5 stars

    AVOID LIKE THE PLAGUE!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save yourself the money and painful shopping experience and just buy an Amazon Prime membership. My first purchasing experience was a disaster, product was never delivered due to door dash being incompetent. Their customer service agents are overseas annd hard to understand annd don’t have the ability to ship replacement products, only refunds! It took nearly 3 weeks to get refunded the purchase price instead of just being shipped a replacement product the day the issue started, and that’s only because I had to escalate my issue to the executive’s emails of Best Buy. DO NOT BUY A PLUS MEMBERSHIP until Best Buy changes their customer service policies to be more customer friendly.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Thank you for sharing your concerns with your product delivery and getting support for your item. I can understand that not all items may be available to provide a replacement and waiting to get a resolution for your lost delivery can be difficult. Please reach out to us on any of our Social Media Profiles for support with any other claims Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy) BBY-ExBrand_Totaltech

  • Best Buy Employee

    Rated 5 out of 5 stars

    Great

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Love the 2 month test drive!! its so fun to get to be able to try things

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Apple watch protective cover by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the purchase of the apple watch and protective cover were efficient, the placement if the protective face cover was poorly done resulting in several air bubbles.

    I would recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hello Robert! Thank you for your review of your My Best Buy Plus membership. We are pleased to hear you're enjoying the benefits of your membership. We always want our customers to have the best options available, and we value your feedback as we are constantly working to improve your customer experience! For membership support, call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. Thanks! BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Happy Prescott Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very impressed with the level of service and the price we paid for our new laptop which was on sale. Each salesperson fully explained all the discounts and we received a new Best Buy membership at no cost for our laptop purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this shop market, becouse very proffesional stuff, and very good prices with high coality. Thank you so much my BEST BUY shop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG TV Screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team. Showed up on time and completed the job.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Member ship plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a member and was told that I was not and had to purchase a 50.00 return plan because my first tv died after the 14 day period which sucks ,too much

    I would recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hi there! Thank you for taking the time to leave a review here regarding our My Best Buy Plus™ membership. The membership does offer an extended return or exchange period, but we want to hear more about your experience and ensure that you are satisfied with your purchase. Please reach out to us on social media so that we can look into this closer. We can be found on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy). Please be sure to mention that it is in response to your My Best Buy review. BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Many thanks Best Buy, I appreciate your business

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been always grateful to buy at Best Buy, good credit and outstanding merchandise

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mike

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good customer service. The two mens that Installed my tv on the wall was very nice. I give the Greek squad thumbs up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PJ

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was great. Geek Squad was great. Geek Squad was great. Geek Squad was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rewards makes this free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rewards for Apple products basically made this free for me. The extended return window is incredible!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Member

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this BB feature. It has saved me a few3 buck and helped me get thru a little exchange difficulty. No Problem.. Best Buy is my store my and electronics that I need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my iPad Air!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very beneficial and great savings! Pur based an iPad and new printer, they are great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    A sense of security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't really taken much advantage of this membership, but knowing I have it gives me a sense of security that if I need anything from Best Buy, I will be accommodated.

    I would recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hi Andlyn! Thank you for your review of your My Best Buy Plus membership. We are pleased to hear of the security you've found with the benefits of your membership. We always want our customers to have the best options available, and we appreciate your feedback as we are always working to make your customer experience even better! For membership support, feel free to call (888) BEST-BUY or (888) 237-8289 or visit https://www.bestbuy.com/memberships. Thanks! BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Loving my membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has the best service ! Absolute satisfaction!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Too expensive.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too expensive. Don’t really know what coverage we have.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Delayed rebate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price was comparable but the rebate was compelling. The timelines of the rebate, however, is poor as it’s been 5 months and still not received. “Back ordered”

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hi there! We appreciate your review, although it's concerning to hear you had a poor experience with an item on backorder. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist! BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    What I needed at a price I could afford

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership helped me to find the product I needed that fit the limited space I had at a great price... And I got it delivered in just a few days!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VERY MUCH PLEASED!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very much pleased with my stove and as for the installers, Denny and Brandon, they were nothing short of a 10.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! I always hesitated to join this membership and I regret not joining earlier! So many benefits and he SAVINGS are incredible! If you are a Best Buy fan and shopper like I am you have to get this!

    I would recommend this to a friend