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Customer Ratings & Reviews

Your price for this item is $399.99
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The comparable value price is $799.99

Customer reviews

Rating 4.2 out of 5 stars with 475 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers are impressed with the Botvac D7's cleaning performance, navigation, and suction power, frequently praising its ease of use and mapping capabilities. However, some users experienced issues with the brush, Wi-Fi connectivity, and dustbin size, while concerns were also raised regarding the vacuum's long-term reliability and cost. The app received positive feedback for its user-friendliness. Despite some drawbacks, many appreciate the scheduling feature and the overall effectiveness of the dirt pickup.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 475 reviews
  • Rated 2 out of 5 stars

    Misses rooms. Multiple attempts to get set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pros: when it actually makes it out of the room that it starts in it cleans well. My cats are OK with it. They might even like it at this point. The cons: Good luck actually getting it to vacuum more than one room. The bedroom gets vacuumed 20 times for every 12 times the living room get vacuumed. So, I frequently need to run the vacuum a second (and sometimes a third time)

    No, I would not recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Hi, sorry to hear this, we would like to help with this, please email [email protected] and have 527899 in the subject line, we look forward to hearing from you! Your Neato Team

  • Rated 5 out of 5 stars

    Perfect for Pets

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thing! It’s amazing! Picks up dog hair really well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for the wife, she loves it. This is the 3rd one we have had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dirt buster!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best robot vacuum on the market-you will not be disappointed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I think this is better than Roomba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the way you can add virtual no-go lines (must use and schedule running via the app).

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Hi Christov! The No-Go lines are a must for a modern smart robot! We can't live without them! We're glad you love them too! Your Neato Team

  • Rated 5 out of 5 stars

    Don’t settle for less

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought several models from different manufacturers, this one is the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this vacuum. I wish I could get more of the strips to limit where it goes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've tried Samsung and Roomba and I'm glad I've my Neato D7 it's amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great time saver

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our third robot vacuum and this is the best one yet. Great features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome vacuum

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super happy with this little guy!!! Very glad we bought it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This thing is awesome!!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a awesome tool! The auto programming of sweeping every day is amazing!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little guy does a great job, but sometimes gets lost and needs some help.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Thank you for your review, Dave! If you need any help, don't hesitate to contact our Customer Care team by: www.neatorobotics.com/contact-us/

      Your Neato Team

  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the BEST purchase I could have made. Love it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for cleaning

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Works great and cleans throughout the areas.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works like a charm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product to help clean. Plenty of storage in the bin. Very pleased

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      We really appreciate you taking the time to write this wonderful 5 star review for your D7 Connected, Fred. It's amazing to hear from our amazing Neato Robotics customers!

      Your Neato Team

  • Rated 5 out of 5 stars

    love this thing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super cool robot vacuum. love this thing so much.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broke after 2 months and a handful of uses

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review is a WARNING to any potential buyers. I received my Botvac D7 at the end of March 2018 and it broke by June 2018. After only using it at most once a week the swivel sensor on top quit working. I contacted Neato support, sent in my info and got the location to send it too. After 2 months I have gotten neither a new replacement for the defective one or my repaired defective one back. Customer support has not responded to several attempts to receive some kind of update regarding my issue. I would highly recommend you not purchase this or you may be stuck with either a $900 paperweight within a few months or send it off and never hear from it again.

    No, I would not recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Thank you for taking the time to review your D7 Connected, Chuck. It certainly wouldn't sound like our Customer Care team to ignore email or to withhold a robot without reason for over 2 months. We'd like to take the time to review your case in depth to ensure you're receiving the best customer experience possible.

      We kindly urge you to please email [email protected] and include the ticket number 549075 in the subject line so we can look into this for you.

      Your Neato Team.

  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommended this product. Set up is a breeze.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item works S intended good on carpet and hard floors

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 1 out of 5 stars

    This product may not fit for big floor plan

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it made noise during the first run to make a house map due to the dust overload.. then it had issue to connect to internet and the customer service said it was my internet issue so I returned. It may clean my carpet really well and work better for smaller floor plan ..

    No, I would not recommend this to a friend