Customer Ratings & Reviews

Very good I love it can't live with out it Great camera

I bought the Neato Botvac D7 on Feb 1st. I decided to try a brand other than Roomba. I got the vac home and loved it right away. It vacuumed up the dust and pet hair well and had a strong vacuum power. I set it up on a 3x a week schedule. The app worked ok but not great. Within 3 weeks it was docked on the charger but no longer charging. The entire unit was dead. Product returned!

I love this D7 I had 3 others and this is the best

It works well. And vacuums my whole floor of 4000 ft.²

The robot is very heavy and seems large. Shape is unique compared to other vacuum robots.

The remote vacuum works in some spaces in our house, but had trouble with chairs, some of our tables, kids bedroom clutter and our couches. If you have a house with kids, clutter and alot of furniture this vac isn't the best. It did do a good job picking up dirt, pet hair and sand, but this vc just wasn't for us and I returned it.

The support was great, the actual product wasn't. Neato D6 and D7 had trouble connecting to my wifi because 2.4 and 5ghz shared the same SSID. The resolution was to change SSID but that was too much trouble for me, decided to exchange for Roomba i7 which connected flawlessly, within minutes it was cleaning.

we returned this after less than two weeks. it just did not work consistently enough for it to be worth the price. to be fair, when I returned it, a best buy worker said that we may have just received a faulty one. we replaced it with a Roomba.

I will give 5 stars if the auto navigate using map option doesn’t keep acting up. Most of the time the map doesn't work And you have to start creating a new map all the time. I returned it after a month of use because the app doesn't work and navigation issues.

So this Botvac was to replace my old one (It was in my basement and tried to run when it was flooded) so I was super excited to receive. What I love about it is the powerful vacuum and the large bin. We have two golden retrievers and a cat with dark hardwood floors so a daily vacuum is most certainly needed. It picks up all the hair and debris and does it all with only half of a charge. The floor it runs on is 1000 sq ft and has many obstacles so in a more open space it wouldn't even use a qtr of the battery I bet. I also would like to add there are two shag rugs in the room and it still goes right over them and never misses a spot. I would also like to add it has never been stuck. Haven't played with the app too much at this point but have used it to start when I leave work so I know I will walk into a hair free home. My sister has the major competitor and has had nothing but issues.

Do not buy this. It is endless trouble despite all recommended maintenance. It quit working within a year, and now I have to pursue repair, or replacement with a different brand.

It would not even connect to my wifi and therefore could not do anything. Contacted support and they said to return in. Bought it on sale so it was $499 instead of the normal price.

I followed all of the instructions to start it and it just would shut off after I turned it on. I tried again several times after it was charged as well so it wasn’t the battery. I’m sure it would work fine as soon as I figure out how to start it or contact geek squad.

I am very disappointed. Purchased product with understanding that you need WI-FI, as listed in the title. But no where in any of the online descriptions did it say you need a WI-FI PASSWORD. The vacuum will not work without WI-FI Password and we are unable to secure WI-FI Password. We have WI-FI but no WI-FI Password. Best Buy would not return the product, nor would NEATO. Complete waste of a purchase as we are unable to use and cannot even get store credit for something that will work. Terrible customer service at a critical time. Will not support Best Buy.

I have had two separate machines one decided to stop within a week then replaced it now the second one won’t leave the charging base without dying instantly saying it needs to shut down and customer support was fast for the first day then Once it Was escalated nothing from anyone will not purchase another one just want a full refund at this point

I have only used the Neato 4 times in 21 days. Every time I try to have it vacuum the entire house it gives an error message that it is on the “wrong floor”. I only have one floor but it does not recognize the floor plan. The only way to get it to work is to map the floor plan each time you want to vacuum. Very disappointed!

worked good first charge but then would get stuck in middle of room when it recharged. So then it would never finish mapping house. Return it after about ten tries to map house.

It worked well for about 6 months, then totally disconnected from WiFi. I have followed the instructions provided on the support page (many different times), but it has not been able to connect to WiFi anymore. As of this week, the unit won’t even start a cleaning run manually. It just keeps flashing the red icon (tried cleaning the brush and the bin). Beware.

This is not a good product, or company. We bought and returned three of these and finally gave up. Different problems every time. The support from this company is pathetic. I knew more about there product than they did.

I mainly bought this robot vacuum to do the floors in my bedroom. I have a thick rug in that room. I read reviews that it could climb on rugs and do a good job. Unfortunately that's not the case. The robot is constantly getting stuck. I have to restart it multiple times. Then the dirt is small. I'm constantly cleaning that out. I have 2 Irobot vacuum and they do a better job.