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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 413 reviews

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Rating by feature

  • Value

    Rating 3.1 out of 5 stars

  • Quality

    Rating 3.4 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Botvac D80's cleaning performance, especially its ability to pick up pet hair and its relatively quiet operation. Many appreciate its ease of use and strong suction. However, some users experienced issues with navigation, battery life, and filter maintenance, while others reported problems with the charging mechanism and overall reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 413 reviews
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    A tremendous help for my aging parent with pets

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the larger dust bin & it is much quieter than earlier models

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Picks up very well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for cleaning floors. Both carpet and other. My only con is there were not good instructions included and I had to google.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Great to hear how pleased you are with your new Botvac. If you require any assistance, please do not hesitate to contact us via any of the methods listed here: https://www.neatorobotics.com/contact-us/

  • Rated 5 out of 5 stars

    One Smart Robot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a roomba and a neato. The neato is much better than roomba. Roomba goes around in circles and cleans the same place several times, but then misses some places. The Neato will methodically clean your home. It won't clean the same place twice, and doesn't miss places. It also costs less than roomba. I highly recommend this robot!!

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      We're always happy to hear our robot's are better ;) Thanks!

  • Rated 5 out of 5 stars

    I love my Neato!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second Neato that I purchased. While the original one was good, I think this model is much better. It does a fantastic job picking up cat hair and seems to maneuver around the house better than the other one did. I don't know what I would do without this thing!

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair pickup

    Rated 5 out of 5 stars

    Love It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picks up very well. Picks up pet hair. I run it everyday!

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Happy to hear it :)

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picks up a lot more than expected. Overall great buy!

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Awesome review, thanks!

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Robotic Vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and clean! Schedule runs for one hour

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Thanks for the review Reece!

  • Cons mentioned:
    Charging

    Rated 2 out of 5 stars

    Worked great for 4 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this robot vacuum cleaner to clean up dog hair from our dogs. It worked great until Christmas. We left on vacation and came back to a dead, uncharged vacuum. It got stuck and could not return to its charger. It has never worked correctly since. I am not sure what to do to correct the problem but the vacuum no longer holds the schedule and does not vacuum unless manually started.

    No, I would not recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Our customer care team can likely help with this. Please email [email protected] and include ticket #471473 in the subject line and they will be in touch.

  • Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    not so great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not so great- electronics were iffy- screen would come on sometimes and sometimes not, could have been just the particular unit. It did pickup well- probably better than the irobot from what ive seen. We have lots of chairs and tables with legs and it had trouble getting around them in spots. Might be ok in a simple set up room...

    No, I would not recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      The behavior you describe with the screen does not sound normal for our robots. Please feel free to reach out to our support team about that via any of the methods listed here: https://www.neatorobotics.com/contact-us/

  • Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mom mentioned that my sister had one of these and it worked great. So I got here one for Christmas and she loves it, it did take about 2 weeks to learn the house.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      What a great Christmas gift :)

  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read a ton of reviews on this and took my time picking a product. I have a German Shepard who sheds a ton and this is the greatest money I have spent. It runs 4 times a week while I am asleep and he dog and I don't hear it. It cleans up better thank I could do using a regular vacuum twice a week. Worth the purchase.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Happy to hear your D80 is helping manage the pet hair from your German Shepard :)

  • Rated 4 out of 5 stars

    Great Vaccuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this product. Wish it had a remote to operate it manually. Other then that works great !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't remember what life used to be like with a regular vacuum! This RoboVac has saved my life! It picks so much pet dander that my normal vacuum could never get. I've had it for a month and haven't touched my regular vacuum since. Great in corners too. I can't wait to purchase a second one for upstairs!

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Awesome! Thanks for the review.

  • Rated 5 out of 5 stars

    It's works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is awesome. It is so nice to be able to program it to go certain days/times and then let it go. Amazing how it works itself around things, knows when to return to base to recharge and where it left off before charging. It has been super helpful for picking up dog hair for our shedding dog!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well ... but would recommend the upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't get me wrong it does the job but I have a WiFi version as well and boy is it convenient to use the app to start that one up whenever I want.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for small apartments

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Neato Botvac D80 is a great option for small apartments using carpet or not. My apartment has 810 square size and it takes around 40 minutes to finish everything and the result worth the money. The only cons is that this model does not have connected app to manage the clean.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Thanks for the kind words, Cortez! Glad to hear your D80 robot is making life easier.

  • Rated 4 out of 5 stars

    Helps with the chores

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mom can't handle the upright anymore, but she can push a button. She loves it, follows it around and can't believe how well it works!

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Hi Patrick. It's great to hear that your mom is finding the Botvac so helpful !

  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    sent for repairs in first year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    needed a repair after only 2years, battery doesn't last. expensive!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Works well, software needs improvement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife as a mother's day present to make cleaning our house a little easier. It worked awesome off the most part but the obstacle recognition software needs some improvement. We had it for a few weeks and it started to scratch and tore up the finish on our dining room table and chairs. We put some felt on the outside of it and it fixed the problem though. Works great for pet hair.

    No, I would not recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Hi Nick, thank you for the awesome feedback, we really appreciate it, we are currently working on an update that should solve this issue, thanks again Your Neato Team

  • Rated 5 out of 5 stars

    Best Robovacunn

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had several older neatos. They needed replaced. I bought a Roomba and was totslly disappointed. Got this neato 2weeks ago. Love it. It has a huge bin. Does not get stuck. I would highly recommend. Will be buying a second one for my basement.

    I would recommend this to a friend
    • Brand response from Neato Product Expert
      Posted .

      Thank you so much for your 5-star review! We're very happy to hear you finally found the model for you. It's great that you're already considering another!

      -Your Neato Team.