Customer Ratings & Reviews

Hello Cortland, thanks for sharing the details of your feedback on Nest Hub (2nd gen), and we’re sorry to hear that one of your Nest displays is performing below your expectations.

Your Nest display could be having trouble connecting to Google, and you can try these simple steps below that might help:
- Check your Wi-Fi network for possible congestion. Relieving some of your connected devices may help free up some bandwidth space.
- Ensure that it is within a line of sight from your router.
- Check for wireless interference with other Wi-Fi hotspots or appliances and devices nearby.
- Reset your Nest display. On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.

We're always here for your support needs, please let us know if further assistance is required: https://support.google.com/googlenest/gethelp

Hi Mandia, thanks for reaching out. We're sorry to hear that your Nest Hub (2nd Gen) is consuming more data than usual.

If you're willing to try, resetting your Nest Hub (2nd Gen) may be a good step to see if it might be able to fix the higher data usage issue. Keep in mind that this process will erase all data and that you may need to set it up again. To reset, check on the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting. You may then try and see if your Nest Hub (2nd Gen) will still consume more data than usual.

If resetting doesn't fix the issue, then we may need to take a closer look and see what may be causing the issue. You may speak to our support team using this link: https://support.google.com/googlenest/gethelp

Thanks for reaching out, sum86. Sorry to hear you’re having problems reconnecting to your Wi-fi on your Nest Hub (2nd Gen) — that seems out of the ordinary. A factory reset can help solve that problem and here’s how:

On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting. Once it does, you’ll need to set up your device again.

If that doesn’t work, we’d be glad to investigate, reach out to us here: https://support.google.com/googlenest/gethelp

Hello there, BenCoop. Thank you for sharing your feedback on the Nest Hub (2nd Gen). We sincerely apologize that you haven't been able to fully enjoy the capabilities of your device.

The Nest Hub (2nd Gen) was specifically designed to offer unique entertainment and smart features, enhancing the intelligence of your home. With the assistance of the Google Assistant, you can effortlessly control various aspects of your home, such as adjusting lights, turning on TVs, and adjusting the temperature, all through convenient hands-free commands. Moreover, it provides seamless entertainment options, allowing you to view photos, stream music, read or watch the news, and more. You can even make requests or cast content directly from your phone. Additionally, you can utilize the device to broadcast messages throughout your home, add events to family calendars, and enjoy other practical features. To discover the full range of rich features available on your Nest Hub (2nd Gen), we recommend visiting this link: https://support.google.com/googlenest/topic/7195269.

We would like to ensure that you have a more positive experience with your Nest Hub (2nd Gen). If you have any questions or require assistance, our support team is ready to help. Please feel free to reach out to us here: https://support.google.com/googlenest/gethelp

Hi PuntaGorda, thanks for sharing your review with us. We apologize for the poor experience you had when reaching out to our support team for assistance with your Nest Hub(2nd gen). We'd like to redeem ourselves and help find a better resolution for you if you're willing to give us another chance. Please contact us on our Google Help page and have your Case ID ready so we can check the history of the case. You can reach our help page through this link: https://support.google.com/googlenest/gethelp

Hi Jason89, thanks for your feedback. We´re sorry to hear that you are experiencing multiple issues with Nest Hub (2nd Gen).

Resetting Nest Hub may be helpful with the issue. A factory reset will reset your Nest Hub to its default factory settings. To reset, check on the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.

If you still experience the same issue, we recommend reaching out to our support team for further troubleshooting and isolation. You may contact us here: https://support.google.com/googlenest/gethelp

Hi there, RickCee. We’re sorry that you had a disappointing experience with your Google Nest Hub (2nd gen) when it comes to including the device in a speaker group. We recently made some updates that should allow you to include the device in your preferred speaker group. You can check this Google Help article for steps on how to manage this: https://support.google.com/googlenest/answer/7174267

If you need further assistance or if the issue still persists, then we recommend reaching out to our support team so we can help find a better resolution for your concern. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi there, DougC. We appreciate your feedback, and we’re sorry to hear about your experience with the Nest Hub (2nd gen).

If your speaker or display isn't connected to Wi-Fi at the time of the media alarm, a general alarm will sound instead. A range issue or wireless interference can affect the performance of your display. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. If you're experiencing a spotty connection or weak signal, we recommend checking your Wi-Fi network to see if your bandwidth is congested. This may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. If your device is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points.

We’re hoping for an opportunity to help you. Please contact us anytime here for additional assistance: https://support.google.com/googlenest/gethelp

Hi jiddo, we appreciate your feedback and effort in trying to troubleshoot the issue. We’re sorry for the inconvenience caused by the connectivity issue of your Nest Hub.

Connectivity issues are sometimes related to different factors like Wi-Fi network congestion, distance of the device from the router, wireless interference with other Wi-Fi hotspots or devices nearby and outdated router firmware. If you’re willing, we suggest trying the steps below that might help:
- Be sure you use the provided power supply of your Nest Hub and make sure it is connected directly to a wall outlet.
- Try moving your Nest Hub near your router.
- Unplug your Router and Nest Hub from electrical wall outlets for 60 seconds, then test if the same issue occurs.
- Check for possible congestion in your network. Removing some of your connected devices may free up some bandwidth space.
- Make sure that the phone or tablet and Google Home app are all up to date.
- Turn off other connected devices to your Wi-Fi network to avoid congestion.
- If you have a dual-band router, try setting up your Nest Mini on either the 2.4GHz or 5GHz bands and see which band is more reliable.
- As a last resort, perform a factory data reset on your Nest Hub. See the step by step guide here: https://support.google.com/googlenest/answer/7073477

We care about your experience. For further assistance, please reach out to our support team using this link: https://support.google.com/googlenest/gethelp

"Hello there, SincereReviewer. Thanks for leaving feedback, and we’re sorry to hear about your experience with the performance of your Nest Hub (2nd gen).

A range issue or wireless interference can affect the performance of your display. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. You may also check for objects such as mirrors and refrigerators between the camera and your router as these items could block the connection. Read Troubleshooting Wireless Interference here: https://support.google.com/googlenest/answer/9276282

We also recommend checking your Wi-Fi network to see if your bandwidth is congested, which can happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. If your display is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points.

For more help, you can contact us through our support channels found here: https://support.google.com/googlenest/gethelp

Hi there, Lilbilly. Thank you for reaching out and informing us about the issue you encountered with your Nest Hub (2nd Gen) displays. We apologize for any inconvenience caused and we genuinely care about your experience. We would like to learn more about the issue so that we can assist you with troubleshooting and provide the best possible help. Please speak to any of our support specialists by visiting this help link: https://support.google.com/googlenest/gethelp

Hi Wayne, we appreciate your time sharing your thoughts about the Google Nest Hub (2nd Gen) device. As of now, the feature is yet to be supported but this feature would be a great addition to our devices. Our team is dedicated to the improvement of our products and its features and we value your feedback. We strongly suggest you submit feedback about this feature using your Google Nest Hub 2nd gen by saying, "Hey Google, submit feedback" then provide a brief description of the feature you wanted.

If you need more help, don't hesitate to get in touch with us by clicking the link below:
https://support.google.com/googlenest/gethelp