Customer Ratings & Reviews
- Model:
- GA01331-US
- SKU:
- 12192929
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the product's ease of use, good sound quality, and convenient screen size. Many also appreciate the effective Google Assistant, its reasonable price, and useful sleep tracking, along with its excellent smart home integration. However, some customers note the absence of a camera. Additionally, concerns are raised about the interface being sluggish and the overall response time being slow.
This summary was generated by AI based on customer reviews.
Kind of ok product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not super happy with this product. I do not use the display anything other than time or temperature. Resolution is not great.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, DeltaBravo19. We appreciate you for sharing your feedback on Nest Hub(2nd gen). We're sorry to hear that your experience with the device has been less than ideal. We recommend reaching out to our team of specialists so we can help you explore what else the Nest Hub(2nd gen) can do for you to improve your overall experience. Please contact us on our Google help page here: https://support.google.com/googlenest/gethelp
Great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great device. I have it next to my bed so it can double up as a clock. Good volume if you're not picky about sound quality.
I would recommend this to a friendGreat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, works well for us to keep the entire household on top of things like appts, events, etc..
I would recommend this to a friendBest Gadget to Gift your techy friend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i purchased this product for myself. After using it for almost a month now, I feel that this could be the best gadget to gift your loved ones
I would recommend this to a friendGoogle nest
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this item it does so much with other Google Home products, and love the video aspect of it
I would recommend this to a friendGreat smart device to showcase photos!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a few to put around the home to showcase photos from Google Photos. Sound is not as great as the Hub Max or the original Google Home Speakers.
I would recommend this to a friendBrand response from Nest Support
Posted .Hello there, RCasio. Thanks for the feedback. We appreciate you being heavily invested with Google Nest devices including the Nest Hub (2nd Gen), and we’re glad that you like its Google Photos feature. We hear your concern about the sound quality, and we’ll share this with the right team for future improvements.
Meanwhile, you can try adjusting the volume of your Nest display that may improve your experience, either by voice, by touch, or from the Google Home App. You can also change the audio settings of your in the Google Home app following the steps below:
- Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Nest display.
- Open the Google Home app.
- Tap the device you want to adjust, select Settings, select Audio, then select Equalizer.
- Adjust Bass and Treble level.
If more help is required, feel free to find us anytime here: https://support.google.com/googlenest/gethelp
My electronic friend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got crazy with this,is an amazing device,i really recommend it to anybody
I would recommend this to a friendgreat!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product and a great addition to the other googles i have, i also like how it ties in with the camaras and i can access it
I would recommend this to a friend- Cons mentioned:Camera
Just okay
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Somehow I really thought it had a camera. If it had a camera I would give it 5 stars. Not sure if I’m keeping it or returning… It’s good but not amazing or extraordinary.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi araujoiam, thanks for sharing your feedback. We’re sorry to learn that Nest Hub(2nd gen) didn’t meet your needs. The camera feature is currently available with Nest Hub Max.
Your patronage and satisfaction are what drives us to keep working on improving our products and services. We’ve taken note of your feedback, and we’ll make sure this gets passed along to the right team. If you need assistance, our support team is always here to help. Feel free to contact us here: https://support.google.com/googlenest/gethelp
Great Value
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love to google home and this device complements my google home devices. The only problem that I notice is that the device has a hard time getting the commands in compare to my google speakers.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Mauricio, thanks for sharing your experience. We’re sorry to hear that you’re having issues with voice commands on your Nest Hub (2nd Gen).
Sometimes, your Nest Hub (2nd Gen) might not activate when you say “Hey Google” or “Ok Google,” particularly in a noisy environment. If this frequently happens, you can make it more sensitive to the hotword. If you haven't tried yet, we recommend retraining Nest Hub (2nd Gen) with your voice using the Voice Match feature to better recognize your voice commands:
Retrain Voice Match
- On your phone or tablet, open the Google Home app
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
Change Nest Hub’s hotword sensitivity
- Open your Google Home app
- Select your Nest Hub (2nd Gen)
- At the top right, tap the Settings (Gear) icon
- Then tap Audio.
- Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Hub (2nd Gen) more responsive to the hotword.
If still unresolved, feel free to reach out to our support team so that we can take a look at the issue and help improve your experience here: https://support.google.com/googlenest/gethelp
Great purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nest Hub display works well in the basement to alert for the Nest doorbell and shows activity one our front porch.
I would recommend this to a friendGoogle mini > Google nest
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's great besides that it sometimes disconnects from my wifi more often than my Google mini did.
I would recommend this to a friendBrand response from Nest Support
Posted .Hey PaytonE! We truly appreciate your comment about your Nest Hub (2nd gen). If you're experiencing this inconvenience frequently, please contact us here: https://support.google.com/googlenest/gethelp?sjid=12339849229005656056-NA
Upgrade from Google Home Mini
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been wanting one of these to replace my Google Home Mini, and it's been a big upgrade! I haven't had any issues! Really liking it so far.
I would recommend this to a friendBest buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price and product was available. Checkout was fast.
I would recommend this to a friendFantastic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome gadget to organize and control all the home stuffs and automation. And you can see all your photos.
I would recommend this to a friendGoogle nest for neighbor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for elderly neighbor to listen to music and view videos. She’s very happy with it!
I would recommend this to a friendNice Smart Hub
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Hub is great. It has so many features. I don't use half of them. I do like that at night it adjusts its lighting so that it doesn't get to bright.
I would recommend this to a friendNice to have
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love having the device, however, there are so many various apps/setups you need to go through to do simple tasks
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, EthL. Thank you for posting your review on Nest Hub (2nd gen). We can see that you're experiencing some difficulties with using the device. We'd like to know more details about your setup so we can help identify how to make your experience better. Our team of dedicated specialists are always standing by to lend a hand. You can reach us anytime on our Google Nest Help page for immediate support here: https://support.google.com/googlenest/gethelp
Good device
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent device, interaction is pretty good. My nephew interact so much with this device.
I would recommend this to a friendExcellent product! We Love out Google Nest Hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely Love the Google Nest Hub. I can check my front door and backyard with the cameras we also ordered. We now have a the best clear security system.
I would recommend this to a friend