Customer Ratings & Reviews
- Model:
- GA01331-US
- SKU:
- 12192929
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the product's ease of use, good sound quality, and convenient screen size. Many also appreciate the effective Google Assistant, its reasonable price, and useful sleep tracking, along with its excellent smart home integration. However, some customers note the absence of a camera. Additionally, concerns are raised about the interface being sluggish and the overall response time being slow.
This summary was generated by AI based on customer reviews.
Fancy alarm clock
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It had a ton of issues connecting to my internet. I hope it will be more useful down the road but right now seems redundant with the technology I already have.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Duodenum, we appreciate your review of the Nest Hub (2nd gen). We're sorry to learn that your experience with the connectivity was disappointing. We'd like to take a closer look at the device so we can identify the cause of your connectivity issues and help find a resolution that may improve your overall experience with your Nest Hub. We advise that you reach out to our support specialists and let us assist you with this. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Good product but it can be better
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good product but i has it flaws. Some times it doesn’t understand commands
I would recommend this to a friendBrand response from Nest Support
Posted .Hello there, Kevin. We appreciate you sharing this with us and are sorry to learn that you're experiencing some difficulties with your Nest Hub(2nd gen). We suggest that you retrain your device to better recognize your voice as this may help with voice control. We also suggest adjusting the Hotword sensitivity as it may also be helpful with the issue. You may follow the steps below to help improve your experience:
Retrain Voice Match:
- On your phone or tablet, open the Google Home app.
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
Change Nest Hub's Hotword sensitivity:
- Open your Google Home app.
- Select your Nest Hub.
- At the top right, tap the Settings (Gear) icon. - Then tap Audio.
- Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Hub more responsive to the Hotword.
If the issue still persists or if you've tried these steps before, we recommend that you reach out to our support specialists and let us help find a better resolution for you. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Sound quality
You need this
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great office device to play music and netflix!!!!!
I would recommend this to a friend - Cons mentioned:Camera
Force to buy his products only.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was used Amazon Alexa for 4 years. This time just wanted to change because I updated mesh router and nest thermostat.product don't have camera, system is slow, touching display not responding good, doesn't support 3rd party company products (ring, etc...) they want to forced us to but their products only..I am really disappointed.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi benny, thanks for trying out Nest Hub (2nd Gen). It's unfortunate to hear that you are experiencing performance, touch screen and 3rd-party support issues with it, and we apologize for any disappointment you may be having.
Resetting Nest Hub may be helpful with the issues you are experiencing. A factory reset will reset your Nest Hub to its default factory settings, and erase all data. To reset, check on the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.
As for the 3rd party integration issue, we recommend checking if the smart product you are using supports the Google Assistant here: https://assistant.google.com/explore
If you need further help, we recommend reaching out to our support team for further troubleshooting and isolation. You may contact us here: https://support.google.com/googlenest/gethelp
Works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic. Helps integrate your whole smart home and works great.
I would recommend this to a friend- Cons mentioned:Compatibility
Works as it should
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good so far. Found out the hard way it isn’t compatible with gen1 doorbell camera
I would recommend this to a friend Great but one Inch up would have been greater
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shame there isn’t one for 8 inches. This one though very pleasant is too small for a side desk or even a a desk table.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Anca, thanks for reaching out. We value your feedback and we'll certainly look into your feedback and preference for a bigger screen for our Google Nest smart displays since we're always on the lookout for ways that can help us keep improving our products. In the meantime, if you need any help with your Nest Hub (2nd Gen), you're more than welcome to contact us here: https://support.google.com/googlenest/gethelp
Good for a starter
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking to get in the smart home setup this product is a good starter. There are definitely better products out there though.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi icebergz, thanks for posting your review here. We're sorry to learn that your Nest Hub (2nd gen) didn't meet your expectations when compared to the other brands. Please know that we always aim to provide our customers like you with products and services that would improve your smart home. If you need more information about your Nest Hub or need any assistance in improving the performance of your device, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of use
Easiest smart home setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use smart home setup. Zero complications when setting up for the first time.
I would recommend this to a friend - Cons mentioned:Camera
Save your money, get google hub max
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device does not have a camera Honest review Save your money get the google hub max
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi AosNex, thanks for sharing your honest feedback. The Nest Hub (2nd gen) is the updated version of the Nest Hub. And like its previous version, it has no Nest Cam built-in, though we added some features. We always listen to what our customers like you share with us to better understand your preferences and needs. So we released the Nest Hub Max with a built-in camera which will help your busy family stay in touch and on track. Leave video messages and make video calls. Check in on home when you’re away with the built-in Nest Cam. Share reminders and to-dos. Everyone views their own calendar, commute, and more with just a glance. And enjoy Google Photos, YouTube TV, videos, and music on the 10-inch HD screen with stereo speakers. Check this link for more details: https://support.google.com/googlenest/answer/9334359
If you come across any questions or concerns about the Nest display, let us know by visiting us here: https://support.google.com/googlenest/gethelp
I lIke
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this device. I dont use it much but for a clock display but i do like it. I wish it supported my ring alarm like Alexa does. I have the ring alarm an door sensors an google says it supports some ring alarm functions like ring doorbell but it does not support the actual alarm piece.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi romans6vs23, it's awesome to hear that you like Nest Hub (2nd Gen). We're sorry to hear that you're not able to fully set it up with your Ring alarm. We're hoping that you will give us the opportunity to give you a better experience. We'll certainly pass this along to the right team since we're always searching for ways to keep improving our products and services. Alternatively, if you need further help, our support team would gladly assist you further, if you can reach out to us using this link: https://support.google.com/googlenest/gethelp
Tech Support Might Help Increase Sales
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've tried 3 Nest Hub 7"s. The first installed very easily. I wanted to use another Nest Hub at another location and wasn't able to get it to work. I returned it and tried another unit. I wasn't able to get it to work either. I like the Nest Hub that I got to work and wish I was able to get the 2nd one to work. It might help if there was tech support to help with the installation. Best Buy was great with the return process.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, RandalW. Sorry to hear you had problems setting up your Nest Hub (2nd Gen). Even though you’ve returned the device, we’re here to make sure everything goes smoothly for you. If you do ever need an extra hand, reach out to us here: https://support.google.com/googlenest/gethelp?
- Pros mentioned:Ease of use
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does everything i need it to do as well as wake me up with a nice playlist i have set
I would recommend this to a friend - Cons mentioned:Camera
Didn't like
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No camera ..same things you can do on ur cell. And the apps aren't apps you have to go online. Only has Netflix as app and no way to install ..I returned this device still waiting on my refund. I recommend you the Amazon hub it's cheaper and has a camera.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello NievesG, thanks for sharing your review and we're sorry to hear that your experience with Nest Hub(2nd gen) didn't meet your expectations when it comes to the interface of the device and that you had to return it. If you're willing to give it another go, we'd recommend checking the Nest Hub Max as it comes with a camera and a 10 inch display and if you want to know more about this device, you can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Sound quality
Good display
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a good experience with this device. Nice sound and good response on command
I would recommend this to a friend Not a great ui
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great for controlling things in the house but it is seriously lacking a good calendar feature and customizable Home Screen/widgets
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Matt, thanks for sharing your experience with Nest Hub (2nd Gen). We’re sorry to hear that the device didn’t meet your expectations.
Your feedback is important to us, and your satisfaction is what drives us in improving our products and services. We’ll also make sure to pass along the details of your feedback to the right team. If you need help, please feel free to contact our support team using this link: https://support.google.com/googlenest/gethelp
- Pros mentioned:Screen size
No video
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for it's size and price, but not having a video camera does limit its use.
I would recommend this to a friend - Pros mentioned:Ease of use
Mommy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good display it is easy to use at home for everyone.
I would recommend this to a friend Don’t buy!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not necessarily a product issue directly but google is failing with this product. It constantly crashes and restarts! I am reading it’s a software issue with no fix.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, EricO. We appreciate your feedback on the Nest Hub (2nd Gen). It's unfortunate to hear about the frustration you're experiencing with the Nest Hub (2nd Gen) constantly crashing and restarting. While this might not be a direct product issue, I understand how disruptive it can be to have a device that doesn't function reliably. Software issues like these can indeed be challenging and we wanted to provide the best solution for your concerns. We recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp
Decent Hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works pretty well though I have issues keeping Bluetooth connected. I need to reconnect Bluetooth every couple of days, which becomes annoying.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi BigDoug, we truly appreciate your feedback on Nest Hub (2nd gen), and we’re sorry to hear about your issues with keeping Bluetooth connected. We understand it can be annoying that you need to connect bluetooth every couple of days. We’d like to know more about your concern and see how we can help improve your experience. We suggest contacting us anytime here: https://support.google.com/googlenest/gethelp