Customer Ratings & Reviews
- Model:
- GA01331-US
- SKU:
- 12192929
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the product's ease of use, sound quality, and screen size. Many also appreciate the effective Google Assistant, easy setup, smart home integration, and beneficial sleep tracking, considering it good value for its price. However, some users note the absence of a camera. A few customers have also experienced sluggish responsiveness and slow response times, and some mention limited compatibility with certain systems.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
It’s decent and convenient
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok, not like amazing. The touch sensing has a slight delayed response. it’s not the iPad lol. And you can’t select podcasts without asking google assistant for help, but it’ll play as long as you speak the full name clearly and accurately so you get the one you want. Also I probably won’t use Netflix but I do use the YouTube app. I love that it tells the weather and the time, and I can set a timer fast, and other convenient features, and I can pair the speaker with other speakers. The sound is surprisingly loud and clear for its small size. But don’t expect full bass sounds, it is not like a Bose or Sonos. I’m still able to control my Philips hue lights and speakers and my Hisense U8G android TV, and my Xbox series X. It’s a convenient little piece of tech for my nightstand, and was on sale for Black Friday ($49), but I wouldn’t want to pay full price for it. Also I do prefer google over siri and Amazon, fyi, so it was this or those other ones. I would like the big one but I have an iPad already, and I don’t need to watch movies on this. The only reason I would want to get the larger one would be for the camera feature.but again price wise I’d rather not, this one is just fine.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there frssf, thanks for sharing a review to let us know of your experience with using the Nest Hub (2nd gen). We’re glad that you can use the convenient features, but are sorry to learn that touch sensing has a slight delayed response, and that you can’t select podcasts without asking Google Assistant. We’re always looking for ways to improve our products and services. We suggest that you send feedback via voice command by saying "Hey Google, send feedback" or by following the steps here: https://support.google.com/googlenest/answer/7071494
If you think there’s a significant delayed response with the touch sensing, we suggest getting in touch with us anytime for isolation and troubleshooting, here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of use, Price
Great item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product really easy to use and affordable and it looks great
I would recommend this to a friend Perfect match
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my companion and my everything, I use as alarm clock, weather info. and to listen music. It is by my bedside.
I would recommend this to a friend- Pros mentioned:Ease of use
Nest
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a gift for my niece. She loves it and says it easy to set up and makes things easier for her.
I would recommend this to a friend - Pros mentioned:Sound quality
My favorite device!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's great for displaying photos, playing music, timer for cooking. It's everything all in one.
I would recommend this to a friend Great for simple commands in probably a quiet room
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd Google Assistant-type of product. I have a JBL Link View which I also use in the kitchen. I use the Google assistant mostly for playing music videos, simple searches for traffic and weather while preparing something else, or saying commands for my WiFi-based lights. This product is no different from other devices and functionality-wise, it's a great product as everything from Google is "linked" together and have the same user interface. I know what to expect from getting a smaller device so I don't expect it to give a full sound for playing music. However, what I started noticing from this device compared to my other google assistant (JBL LinkView) is that it has a higher rate of failures in understanding my voice commands even though it's in a bedroom. There was one time where I did not even say "Hey Google", and it picked up something from a TV news and started playing a podcast. It's strange as I thought everything has to start with the key phrase (ie Hey Google or OK, Google). The only explanation I can think of is because of the limitation or sensitivity on the microphone (maybe a cheaper or low-end device) so it interprets a different command. In the JBL LinkView, even when there are some "chatter" noise in our living room, I'm amazed that it can pick up my commands clearly even when you are just whispering. Overall, this is still a great device but don't expect it to be perfect with all your voice commands.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi cooldad, thanks for sharing the details of your feedback on Nest Hub (2nd gen), and we're sorry to learn of its failures in understanding your voice commands.
Google Assistant might not activate when you say “Hey Google” or “Ok Google,” particularly in a noisy environment. It might also activate even if you don't say “Hey Google” or “Ok Google” when it detects something that sounds similar. Retraining your Nest displays, to better recognize your voice, and adjusting the Hotword sensitivity may be helpful with the issue. You may follow the steps on these help articles:
- Check which devices are using Voice Match: https://support.google.com/googlenest/answer/7588195
- Adjust how sensitive Google Assistant is to “Hey Google: https://support.google.com/assistant/answer/9712065
If you'd like us to have a closer look into this issue, feel free to let us know at the following link for guidance and assistance: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of use
Great value, bought two
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price and great value. Easy to set up. User friendly device. I bought two of them. Useful to check weather, displaying family pictures, controlling all smart devices in our home
I would recommend this to a friend - Pros mentioned:Sound quality
Improved sound.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the original version of this device and was looking to add to another room. One noticeable difference is the improvement in sound, both volume and tone. Have not tried the sleep sense portion of the device, but it was easy to configure, just getting the placement right might take some time.
I would recommend this to a friend - Pros mentioned:Google assistant
Does what I want it to
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Switched from a mini to this. It’s our second one. No issues with Google assistant. Works with our eufy doorbell and Kasa baby monitor.
I would recommend this to a friend - Pros mentioned:Ease of use
Easy to set up
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, helps with recipes when cooking, changing temperature in house, turning off and on lights very easy to set up
I would recommend this to a friend - Pros mentioned:Ease of use, Price
Works great as a home controller
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great as a controller for a bunch of smart bulbs and switches. Easy to use and inexpensive.
I would recommend this to a friend - Pros mentioned:Ease of use
Great Buy at Best Buy...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So happy with my Google Nest Hub. I use it for so many things..recipes..a timer...weather...calendar..scheduling.. I bought it on a Black Friday Deal at an amazing price. Highly recommend
I would recommend this to a friend - Pros mentioned:Google assistant
Better than Alexa
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is way better than Alexa. I really like using the Google hub. It makes a great alarm and makes my home really assessable. It’s very sensitive to commands. My home is definitely a great smart home because of it.
I would recommend this to a friend MY NEW BFF
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My new 7" Nest Hub Touchscreen is quick to respond with knowledgeable and understandable answers. Great alarm and reminder system. Great music source and she communicates better than my wife!
I would recommend this to a friend- Pros mentioned:Sound quality
Great Home Control Center
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Nest Hub is a great home control center. If you have smart lights or other smart devices you can control them right from this Nest Hub. The speaker is good and get pretty loud. The only complaint that I have about this is that the display is a little small. Overall a great product.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Charlie, we appreciate your feedback. We're glad to hear you find Nest Hub (2nd Gen) is great. However, we're sorry to hear that you find the display a little small. We'll make sure to pass along the details of your feedback to our product team and go back to the drawing board, since we're always on the lookout for ways to improve our products and services. Our support team would be happy to help you with any other support needs you have here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Sound quality
You won't regret it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and graphicts. Perfect for reminders. Recommend!
I would recommend this to a friend - Pros mentioned:Sound quality
Nest Hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for ambient sound as well as sleep tracking!
I would recommend this to a friend - Pros mentioned:Sound quality
Great Display, Sound, and Features!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased two of these displays when they were 50% off. Display is very clear and the sound is great. Menus/apps are a little tough to navigate and you are better off just asking google to do it for you. I'll definitely be buying more to replace my bed side clock.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Brandon, thanks for posting your feedback and we’re glad that you had a great deal with your Nest Hubs (2nd gen). We’re sorry to learn about your difficult experience with navigating through the apps and menus.
Google Nest Hub brings you visual help for any moment at home. With the Google Assistant built-in, use your voice to view your latest events and reminders, and control compatible smart devices from a single dashboard. Ask questions, and get visual, immersive answers from Google, and helpful videos from YouTube. Plus, play your favorite songs on a crystal-clear speaker, and relive your memories with Google Photos. Get help with the little moments, so you can enjoy the big moments.
We have help articles available at Google Nest Help page in case you need them. Besides online support, we also have our dedicated team always available to help you here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Google assistant
Home Staple!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great upgrade from the google mini home and during the sale, it was only $10 more! I love all the features of this hub and highly recommend it to everyone with or without a smart home.
I would recommend this to a friend - Cons mentioned:Response time
Google Nest Hub Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a very good music player/ smart hub light controller but the assistant can be very unresponsive and fails to understand certain speech/terms even with speech accessibility turned on. fails to understand some basic phrases sometimes and can be laggy/slow.
I would recommend this to a friendBrand response from Nest Support
Posted .Hey there, Cross024. We appreciate the feedback you shared. We’re sorry to hear that your experience with the performance of your Nest Hub (2nd gen) is below your expectations. Restarting your Nest display can improve its performance. Also, a range issue or wireless interference can affect the functionality of your display. Although the device can pass the connection test during setup, it will struggle to stay connected if it’s just a bit too far away from your router. If your display is located too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using boosters or additional Wi-Fi access points.
We also suggest retraining your Nest Hub with the Voice Match especially if you have other family members sharing your display. Here’s how:
- Open the Google Home app on your mobile phone or tablet.
- At the top right, tap your account.
- Verify that the Google Account shown is the one linked to your speaker or display. To switch accounts, tap another account or Add another account.
- Tap Assistant settings > Voice match > Add devices.
- Make sure any devices you want to link your voice to are checked.
- Tap Next, I agree.
- Follow the in-app steps.
- To get your personal information, you must turn on Personal results.
- Tap I agree and proceed with the Voice match setup.
- To invite others to set up a Voice Match for tailored results, tap Invite, choose your communication method, and send the invite. To skip this step, tap No, thanks.
If additional assistance is needed, let us know by visiting us anytime here: https://support.google.com/googlenest/gethelp