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Customer reviews

Rating 4.7 out of 5 stars with 5057 reviews

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    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 200 Showing 3,981-4,000 of 5,057 reviews
  • Rated 3 out of 5 stars

    Go with Alexa

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was excited by this purchase - it is being used as my bedside alarm. Wish I had gone with the Alexa mini. I'm an apple user - but my home is not fully smart - so staying within the Apple ecosystem isn't that important- and Alexa is half the price of Apple’s mini- and this item. And the screen is overkill for bedside. And to make phone calls- google is far too invasive with their collection of 411. The speaker isn't that great either - considering the size

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi da212, thanks for bringing this to our attention about your Nest Hub (2nd gen) and we’re sorry to learn that your experience has not been ideal. Google uses information you permit it to access, such as your device contacts or activity on Google sites and apps, to provide better, more helpful answers through the Google Assistant. Third party services may also share information with Google pursuant to their own privacy policies when you choose to use those services via Google services, including the Google Assistant.

      This Help Center article provides details on privacy and security for Google’s connected home devices and services working with the Google Assistant. To better understand how we collect and use data when you use our connected home devices and services, read the Frequently Asked Questions on Privacy: Google Nest. Please also read Google’s commitment to privacy in the home: https://support.google.com/googlenest/answer/7072285

      Also, you may try the steps below that might improve the sound quality of your Nest Hub:
      How to adjust the volume:
      - Make sure your mobile device or tablet is connected to the same Wi-Fi network or linked to the same account as your Nest display.
      - Open the Google Home app.
      - Tap your speaker, then adjust the volume.

      How to change the audio settings of your Nest display in the Google Home app:
      - Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Nest display.
      - Open the Google Home app.
      - Tap the device you want to adjust, select Settings, select Audio, then select Equalizer.
      - Adjust Bass and Treble level.

      You’re more than welcome to get in touch with our specialists in the following link for further assistance: https://support.google.com/googlenest/gethelp madebygoogle

  • Rated 5 out of 5 stars

    The great debate settler

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fanatic device. I recommend if you like settling arguments during family time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Really good, just wish the screen was smoother

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love the product I just wish the transitions from screens wasn't so laggy... Video playback is awesome though!

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there Aaron, thanks for sharing your experience. We’re sorry to hear that you’re having issues with the performance of your Nest Hub (2nd Gen).

      We could be looking at a possible connectivity issue that affects the overall performance of your Nest Hub, and it’s important to make sure that this is not caused by a spotty or weak Wi-Fi signal. We suggest checking your Wi-Fi network for a strong and reliable connection. If you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network, removing other connected devices to your Wi-Fi may relieve network congestion. You can also try doing a factory reset to improve its performance.

      If you need assistance, you can always reach out to our support team We’d be happy to help here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad. I couldn’t view my security camera but it’s good so far to watch movies.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No longer works with Ring

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works well. I bought this for my smart home control. Unfortunately Google deprecated the ability to connect ring camera control since it is owned by Google- a competitor. So only 3 stars.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nest Hub

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nest Hub. Works great. Would get everyone of my family members one for Christmas.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this product i had to get two of them

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nest Hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the purchase. Tells news date and time. Youtube works great. Setting up at first was a little tricky but it worked well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grest gift for the holidays, integrate to your existing systen. Easy installtion

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    7” hub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for having a second hub without spending a lot of money

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good baby monitor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use this and an indoor camera to watch our baby, and it has been working well as a monitor. Will probably add cameras for home security in the future.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great for the price I paid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly only bought this because I needed to spend enough money in order to do the 12-month financing on my Best buy card. It does definitely work as described. I did hook it up as part of a speaker system in our bedroom. It's not great sound. But the Google sounds nest that I have is great. I probably should move it somewhere like the kitchen where I would get more use out of it. But it works and does exactly what it says.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Meg8278, thanks for taking the time to share your feedback. We regret to hear that the sound quality of Nest Hub (2nd Gen) didn’t meet your expectations.

      For better sound quality, we recommend adjusting the equalizer of your Nest Hub (2nd Gen). See the steps below:
      - Open the Google Home app.
      - Tap your Nest Hub and then Settings.
      - Then Audio and then Equalizer.
      - Adjust Bass and Treble level to your preference.

      Your patronage and satisfaction are what drives us to improve our products and services. For further assistance, our support team is always available to help. You can contact us anytime using this link: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Hi

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Minimum amount word said on this amazing product Papa buoy papa buoy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Would Recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing for my bedside. Decided to by my spouse one as well and she loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my bedroon and it didn't dissapoint

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best thing ever I would tell all everybody about this service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    can you see me now

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this smart device with its display screen can be used in any room to stay abreast of all events and make phone calls too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very neat and sleek. Would definitely recommend and it is also convenient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love It

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Thinking about getting one for my kitchen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Choice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an older Google Nest product with this informative Nest model. love it.

    I would recommend this to a friend