Customer Ratings & Reviews
- Model:
- GA01331-US
- SKU:
- 12225000
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
- Cons mentioned:Response time
Newer is not always better :-(
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved my first google home hub, this one has given me nothing but grief :-( it asks me to repeat the request every single time I ask anything!!!! I miss my old one!!
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for your feedback and for bringing this to our attention. We’re sorry to hear you’re having trouble with your Nest Hub not understanding your commands. This is not the type of experience we want you to have, and we’re here to help.
Google Assistant might not respond properly when you say “Hey Google” or “Ok Google,” particularly in a noisy environment. Also, being specific with your query will help you get better responses. Make sure that Nest Hub recognizes your questions correctly. Ask the same questions to see if you will get the same answer. Retraining your Nest Hub, to better recognize your voice, and adjusting the Hotword sensitivity may be helpful with the issue.
Retrain Voice Match:
- On your phone or tablet, open the Google Home app.
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
Change Nest Hub's hotword sensitivity:
- Open your Google Home app.
- Select your Nest Hub.
- At the top right, tap the Settings (Gear) icon.
- Then tap Audio.
- Then tap "Hey Google" sensitivity and adjust the slider to make your Nest MIni more responsive to the hotword.
We also suggest trying these simple steps below that may improve you experience:
- Check the distance between the Nest Hub and your router. Ensure that it is within a line of sight from your router.
- Check for wireless interference with other Wi-Fi hotspots or appliances and devices nearby.
- Restart Nest Hub and router to refresh the connection.
If you'll experience the same issue even after doing all the steps above, we suggest reaching out to our support team so we can check on your Nest Hub. We'd be happy to assist and help improve your experience. You can contact us here anytime: https://support.google.com/googlenest/gethelp
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google home works great. Great picture and love the fact that you can make video calls. And look at vidoes.
I would recommend this to a friendAwesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I definitely needed a good alarm cock but this gadget is so much more. I have integrated the hub into my google home system. Really handy!!
I would recommend this to a friend- Pros mentioned:Sound quality
Sleep sense didn’t work for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as for the bedroom to add to a couple 1st gen Hubs around the house. The sound was improved, new colors are nice. But Sleep Sense feature was a fail. It would claim I only slept for 1 hour or so, when was more like 7.5. I think if you sleep on your side, or you have a comforter covering you, then the radar sensor often can’t detect your presence. So had to return it, since that was my main reason for getting it.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Hiko, thank you for your review. We're sorry to hear that your Nest Hub (2nd gen) experience did not match your expectations and that you had to return it, but we appreciate you bringing this issue to our attention. We’re still hopeful that you will give the Nest Hub (2nd Gen) another shot in the future. We're always looking out for the feedback from all our product users since we're always improving our products and services. Your feedback definitely goes a long way in helping us achieve this goal.
If you ever need further assistance or would like try our products again, please don't hesitate to reach out to our support team here: https://support.google.com/googlenest/gethelp
Buy in on sale
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a really helpful tool to have in the common area of our apartment. I really like the digital photo album that you can set up. If it is on sale, I think it is worth it.
I would recommend this to a friendAssistant at a decent price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great assistant that can be used as a music speaker, digital photo frame or to watch TV/movies.
I would recommend this to a friendFrog
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my mom and she watches the weather frog all day everyday! Doesn’t use it for any other function
I would recommend this to a friendGreat Device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this little hub. Haven’t used it to it’s full capabilities but looking forward to exploring in 2023
I would recommend this to a friendGreat features
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up. Google Assistant maintains its superiority to all other voice recognition technologies.
I would recommend this to a friendUseful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device work perfectly with my other device. Easy Voice recog/command. Broadcast feature awesome
I would recommend this to a friendWrist than 1st Gen.?
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works way less functionaly than the 1st Generation, too bad that 1st generation stopped working. Seems the old one listened and did what I told it the 1st time!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JAZIsDAD, thank you for sharing your review here. We're sorry to hear that you're experiencing some difficulties with your Nest Hub(2nd gen) when it comes to the responsiveness of your Google Assistant when using voice commands on the device. We suggest that you retrain your Nest Hub to better recognize your voice as this may help with voice control. We also suggest adjusting the Hotword sensitivity as it may also be helpful with the issue. You may follow the steps below to help improve your experience:
Retrain Voice Match:
- On your phone or tablet, open the Google Home app.
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
Change Nest Hub's Hotword sensitivity:
- Open your Google Home app.
- Select your Nest Hub.
- At the top right, tap the Settings (Gear) icon.
- Then tap Audio.
- Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Hub more responsive to the Hotword.
If the issue still persists or if you've done the steps before, please don't hesitate to contact us on our Google Help site and let us help you in finding a better resolution. You can reach our help page here: https://support.google.com/googlenest/gethelp
Not user app friendly.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok but the lack of lt being able to install more apps on the device is absolutely ridiculous. Google needs to add the ability to install more apps.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hey there, fredreed. Sorry to hear your experience with the Nest Hub (2nd Gen) hasn't been the best. While you may not be able to add apps directly, the Nest Hub (2nd Gen) is integrated with a wide variety of integrated apps and features to help make life easier. Here's a link with more details: https://support.google.com/googlenest/answer/7130274
Great Gift for Any Age
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great gift that you can give anyone who is looking to understand how smart devices work.
I would recommend this to a friendDoesn’t have sleep sense
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think they’re neat. I use it for casting YouTube and music, alarms, productivity, etc. The only thing that sucks is that it doesn’t have sleep sense on this one.
I would recommend this to a friendGreat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product I love it and I highly recommend it and i bought another one because I love so much a
I would recommend this to a friendGoogle Nest
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product I have to at this point and love the integration between them and the smart products.
I would recommend this to a friendGreat smart display!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the best digital picture frame and music player around, especially if you use Google apps.
I would recommend this to a friendstick with what you got
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I switched from the echo show 5 to this and I want amazon back this thing isn’t loud enough I just can’t get myself to like it as much as the amazon devices
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there DeMarco, thanks for sharing your feedback. We're sorry to hear that Nest Hub (2nd Gen) didn't meet your expectations, especially with the volume levels for the speaker.
We understand that each person will have their own preference when it comes to sound quality and volume level. If you're willing to try, and to improve your audio experience, we recommend adjusting the treble and bass settings by following the steps below:
- Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Nest Hub.
- Open the Google Home app.
- Tap the device you want to adjust > and then Settings > and then Audio and then Equalizer.
- Adjust Bass and Treble level.
You may also contact our support team for more information and further guidance with any questions you may be having. We'll definitely do our best to provide you a better experience by reaching out to our support team here: https://support.google.com/googlenest/gethelp
No more watches!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use it all the time for telling me the time when I don’t have a watch on me! It’s great for bedrooms.
I would recommend this to a friendLacking options
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lacking the opportunity to customize it as needed. Google should hire me for a better product
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Bepi69. We hear your feedback about the Nest Hub (2nd gen), and we'll pass this information along to the right team as we're constantly looking for ways to improve our products and services. If help with the performance or functionality of the Nest display is needed, don't hesitate to let us know by visiting us here: https://support.google.com/googlenest/gethelp