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Customer reviews

Rating 4.7 out of 5 stars with 5045 reviews

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    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 5,045 reviews
  • Rated 4 out of 5 stars

    Great for simple commands in probably a quiet room

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd Google Assistant-type of product. I have a JBL Link View which I also use in the kitchen. I use the Google assistant mostly for playing music videos, simple searches for traffic and weather while preparing something else, or saying commands for my WiFi-based lights. This product is no different from other devices and functionality-wise, it's a great product as everything from Google is "linked" together and have the same user interface. I know what to expect from getting a smaller device so I don't expect it to give a full sound for playing music. However, what I started noticing from this device compared to my other google assistant (JBL LinkView) is that it has a higher rate of failures in understanding my voice commands even though it's in a bedroom. There was one time where I did not even say "Hey Google", and it picked up something from a TV news and started playing a podcast. It's strange as I thought everything has to start with the key phrase (ie Hey Google or OK, Google). The only explanation I can think of is because of the limitation or sensitivity on the microphone (maybe a cheaper or low-end device) so it interprets a different command. In the JBL LinkView, even when there are some "chatter" noise in our living room, I'm amazed that it can pick up my commands clearly even when you are just whispering. Overall, this is still a great device but don't expect it to be perfect with all your voice commands.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi cooldad, thanks for sharing the details of your feedback on Nest Hub (2nd gen), and we're sorry to learn of its failures in understanding your voice commands.

      Google Assistant might not activate when you say “Hey Google” or “Ok Google,” particularly in a noisy environment. It might also activate even if you don't say “Hey Google” or “Ok Google” when it detects something that sounds similar. Retraining your Nest displays, to better recognize your voice, and adjusting the Hotword sensitivity may be helpful with the issue. You may follow the steps on these help articles:
      - Check which devices are using Voice Match: https://support.google.com/googlenest/answer/7588195
      - Adjust how sensitive Google Assistant is to “Hey Google: https://support.google.com/assistant/answer/9712065

      If you'd like us to have a closer look into this issue, feel free to let us know at the following link for guidance and assistance: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this. Play music or videos while I cook and can change videos thru my phone if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Display, Sound, and Features!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased two of these displays when they were 50% off. Display is very clear and the sound is great. Menus/apps are a little tough to navigate and you are better off just asking google to do it for you. I'll definitely be buying more to replace my bed side clock.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Brandon, thanks for posting your feedback and we’re glad that you had a great deal with your Nest Hubs (2nd gen). We’re sorry to learn about your difficult experience with navigating through the apps and menus.

      Google Nest Hub brings you visual help for any moment at home. With the Google Assistant built-in, use your voice to view your latest events and reminders, and control compatible smart devices from a single dashboard. Ask questions, and get visual, immersive answers from Google, and helpful videos from YouTube. Plus, play your favorite songs on a crystal-clear speaker, and relive your memories with Google Photos. Get help with the little moments, so you can enjoy the big moments.

      We have help articles available at Google Nest Help page in case you need them. Besides online support, we also have our dedicated team always available to help you here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Improved sound.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the original version of this device and was looking to add to another room. One noticeable difference is the improvement in sound, both volume and tone. Have not tried the sleep sense portion of the device, but it was easy to configure, just getting the placement right might take some time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fun Device to Have

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with the display of the Nest Hub, but I had to replace it because the screen cracked when the device accidentally fell. The fall wasn't even severe, but it must have encountered something that caused the damage. It would have been helpful if screen protectors were available for purchase or included with the device. Perhaps there are screen protectors designed specifically for the Nest Hub, or maybe there are similar devices, like iPads, of the same size that offer compatible screen protectors. Fortunately, replacing the Nest Hub was simple because I had a Best Buy membership at the time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied with Purchase

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with the display of the Nest Hub, but I had to replace it because the screen cracked when the device accidentally fell. The fall wasn't even severe, but it must have encountered something that caused the damage. It would have been helpful if screen protectors were available for purchase or included with the device. Perhaps there are screen protectors designed specifically for the Nest Hub, or maybe there are similar devices, like iPads, of the same size that offer compatible screen protectors. Fortunately, replacing the Nest Hub was simple because I had a Best Buy membership at the time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE LOVE LOVE Google Nest!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great use and addition to my Smart Home setup! VERY easy to use and function and if you have Android/Google phone the setup is very ease and fits right in to your daily life!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Home Control Center

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Nest Hub is a great home control center. If you have smart lights or other smart devices you can control them right from this Nest Hub. The speaker is good and get pretty loud. The only complaint that I have about this is that the display is a little small. Overall a great product.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Charlie, we appreciate your feedback. We're glad to hear you find Nest Hub (2nd Gen) is great. However, we're sorry to hear that you find the display a little small. We'll make sure to pass along the details of your feedback to our product team and go back to the drawing board, since we're always on the lookout for ways to improve our products and services. Our support team would be happy to help you with any other support needs you have here: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    bright, not smart

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good product but a few issues. Lots of streaming services listed on the box, but very kludgy to accually connect to them, much more akin to the original dumb Chromecast with its own display. Assistant might be best feature, but I don't use it.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, szxpdx. Thank you for posting your review on Nest Hub (2nd gen). We're glad to hear that your overall experience with the device has been great. We can see that you're having some challenges with connectivity. We'd like to know more details on how you use the device so we can help find a better solution for you. Please don't hesitate to contact our team of specialists by visiting our Google Nest Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    Works great as a home controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great as a controller for a bunch of smart bulbs and switches. Easy to use and inexpensive.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Google is the best

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    Best Buy Employee
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love all of my Google products, but these nest hubs have been the best. They record my sleep so I can see if I am sleeping well, they are great alarm clocks, great to ask questions, and amazing for finding recipes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Google Product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like Sleep Tracking and this Nest Hub 7". Looks great in bedroom. I have 2 units now, happy. Sleep tracking free in 2023 but subscription in 2024 for services like health etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wiz kid

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product would recommend it to everyone to buy very informative and good knowledge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can't imagine life without them now

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these things. I have 4 spread around the house & they make for a great Google Home speaker group. It's not going to knock the socks off an audio nerd but it sounds good. It's good for a Google dashboard & answer center. The video quality is also very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only great for a Google ecosystem

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a simple device that connect to your Google ecosystem and therefore can be very useful. If you are in an apple ecosystem it may not be great at which point I would recommend the amazon echo.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest Hub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for ambient sound as well as sleep tracking!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bang for buck

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best and affordable Nest Hubs I have used. Music of this and videos make it enjoyable to cook and clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google nest Max hub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great at turning off lights giving recipes in the kitchen and information also timers reminders news and information and watching videos looking at photos YouTube videos and you can also watch YouTube TV and sling TV and Netflix and other services

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    AMAZING

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this. I switched everything in my home to Google products once I got my Google Pixel 7 Pro, and I have no regrets. Likewise, I used to have Alexa devices, but these are so easy to use and the Google Home Kit is very user-friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Useful photo frame!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't expecting the photo frame as my main dispay to be one of my favorite parts! I already knew I liked using google assistant on an old speaker for timers and alarms but now I have extras with having a display. And the size is nice.

    I would recommend this to a friend