Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.7 out of 5 stars with 5057 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers appreciate the Nest Hub 2nd Gen for its ease of use, sound quality, and ideal screen size, especially for bedside use. The Google Assistant integration, reasonable price, and sleep tracking capabilities are also well-received. However, some customers have noted the absence of a camera and occasional sluggishness in responsiveness. Additionally, a few users mentioned compatibility issues with certain devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 133 Showing 2,641-2,660 of 5,057 reviews
  • Rated 5 out of 5 stars

    Awesome little smart display

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome little display to control smart home and use for recipes when cooking. The sleep features seems very accurate but did get a little confused at times when one person was awake but the other was still sleeping

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Google device

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device…worked as expected. My son loves it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT PRODUCT!!

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been using for a year now. Has not given us any issues and it works with off brand accessories

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Did not get everything promised with purchase!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took about 30 minutes to set up correctly. It's great however I did not receive 2 free promises with the purchase. Those were 4 months of Syrus radio and 3 months of YouTube TV from Best Buy. My mom has not decided if she wants to keep hers yet. I still can return hers but I am keeping mine!

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, HeatherW. Thank you for sharing your concerns about your Nest Hub (2nd gen). We're sorry to hear that your experience with the promotions offered by the retailer didn't meet your expectations. It would be best to contact them to inquire about sales and promotional offers so they can address your concerns about them. If you are in need of any assistance in the future, please don't hesitate to contact us on our Google Nest Help page here:  https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Nice sized screen, all the features of Google.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is great; a bit on the darker side, but responds to all your commands.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Antenna, we appreciate you for posting your review for your Nest Hub(2nd gen). We're glad to hear that your experience with the screen of the device was great. Your feedback on the brightness of the display is appreciated and rest assured that we'll relay this to the right team for potential improvements we may have in the future. If you want to know more about your Nest Hub or have additional questions, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Google assistant

    Rated 5 out of 5 stars

    Excellent Purchase

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase, much better than competitors product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it very easy to set up and nice for kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome “smart” addition

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, I use it in my kitchen. It’s a great tool to have

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest Hub

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good upgrade to my mini google. Difficult to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Hub

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Hub. With this new feature, I can monitor my sleep. Easy to install

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Voice recognition is crap

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got 2 of these, primarily to have my photos from google gallery displayed on it, which does well with that. However, if I want to favorite a photo, the hub won't let me physically favorite the photo, when you try doing that it shows directions to say "hey google, favorite this photo" ...which would be fine if it would recognize my voice all the time. I've set up my voice in the google home app several times and it's still a thing that happens about 25% of the time if not more. I wish I could make it to where it doesn't require voice recognition since I live by myself, so not like someone else is going to be messing with it. Or at least let me physically favorite the photo by clicking the favorite button like on the phone. Product would probably get a star or 2 more if it could just recognize my voice all the time, but when it doesn't, it's quite irritating

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, thank you for posting your review. We're sorry to learn that you're experiencing some difficulties with your Nest Hub(2nd gen) when it comes to setting your favorite photos on the display. We appreciate you for trying to troubleshoot Voice Match several times and would suggest that you reach out to our support team so we can assist you in identifying the cause of this issue. Please contact us on our Google Help site here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Google assistant

    Rated 5 out of 5 stars

    Must have

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great controlling all my lights and locks in the house.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Purchase

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome device, great for needing to see what u ask

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Recommend

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit for my lifestyle. Good display, sound and bass.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    works

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works just as expected. Simple and intuitive. .........

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Lolo

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup with Google Home and Nest app. Like all the features too

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it...simple, easy to use and answers all your questions.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Google display

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product I love it, work well I will recommend this item

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Google rocks

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition & easy to use. Added to existing setup

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! I was a great upgrade from the mini nest I had.

    I would recommend this to a friend