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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 5057 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers appreciate the Nest Hub 2nd Gen for its ease of use, sound quality, and ideal screen size, especially for bedside use. The Google Assistant integration, reasonable price, and sleep tracking capabilities are also well-received. However, some customers have noted the absence of a camera and occasional sluggishness in responsiveness. Additionally, a few users mentioned compatibility issues with certain devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 150 Showing 2,981-3,000 of 5,057 reviews
  • Rated 5 out of 5 stars

    One of the best displays

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I added this display so I can easily check my cameras and answer my Google doorbell with ease. It is on my work desk and I use it to make calls all the time. It has good video and audio quality.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it... when its on sale.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if you get it on sale ($50-$80) its worth it , but I don't think its worth the full price of $100. its kinda laggy In my opinion but stats because Im use to iPad Pro's. but its still nice and works for it purpose. not disappointment at all. Got one for my mother & my 8 year old son. They enjoy them.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Techg, thanks for sharing your review. We're glad to hear that you're enjoying your experience with your Nest Hub (2nd Gen) and even got one for your mother and son. We can see that you're also experiencing a bit of lag and would like to know more details so we can help troubleshoot this issue for you. Please reach out to our support specialists by visiting our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great smart display

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to use as a smart bedroom Clock. The display isnt too bright at night. The sleep tracking isnt as accurate as a watch, but gives you a general idea.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Glorified wall clock

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exciting at first, but performs almost as badly as Siri with basic commands.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, GerhardJ. We’re sorry to see the Nest Hub (2nd Gen) hasn’t been quite what you expected. You can try factory resetting your device to make it run like new again — here’s how:

      On the back of the device, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.

      We’re also just a click away if you need us: https://support.google.com/googlenest/gethelp? madebygoogle

  • Best Buy Employee

    Rated 5 out of 5 stars

    Best Voice Assistant

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to the Show 5, this is way better. Better responsiveness on the screen, more features. Wish they made a black bezel model instead of white, but other than that its awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better response time

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an Alexa that I got as a gift, I re-gifted it due to how slow the responses are. The hub, no issues. Respond fast and since I use Android, easy, sensors l seemless set up

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Nest Hub 2nd gen

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good. Will have to learn how to download pictures.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Google!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great Google device! It does everything that I had expected it to. I use Google to adjust my Nest thermostat and my lighting in my home as well as control my tv’s. All in all, very pleased with all my Google devices!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best friends

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of our best friends in the home! We love the hands free concept. And it’s our go to when we have a question and get a visual answer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A classic Google home

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let Google into your life Let them know the information you want all day let them track you with their cameras and microphones

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Easy setup and operation

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t go wrong with any of the Google Nest products in my experience. Integrated great with my many smart devices and lighting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent buy! Works as a digital photo frame

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely LOVE this product. We purchased it for our parents as a photo frame. Great solution for half the price with all the Google features. Photos are being pulled straight from Google photos folder. Excellent buy!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mediocre at best

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as useful as I hoped. It’s interface is difficult to maneuver. I didn’t want to use my voice to make it function but it always wants you to. There are no directions for it and googling how to get to certain settings or setting it up to be more personalized just made it a headache! It’s a clock and occasionally I am able to make it play music through pandora but it just picks a random station and starts whatever music it feels like. It also doesn’t show room temperatures with the nest features… it shows me the thermostat which I have on my phone and the wall… I wanted more detailed information from the nest part of this thing because if I’m not home and someone else is they should be able to see everything I own through nest — a google product— but it doesn’t function that way. I am used to straightforward easy functioning apple products so this just sucks in comparison.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, thanks for sharing your feedback with us, and we’re sorry to hear that your experience with using the Nest Hub (2nd gen) is less than ideal. We appreciate you for pointing these things out to better understand our customers’ preferences and needs. And we’ll pass this information along to the right team to work on improving our products and services.

      In the meantime, here are some links that may be helpful for you:
      Browse all features: https://support.google.com/googlenest/topic/7195269
      Change your settings: https://support.google.com/googlenest/topic/7125624

      For any other concerns, or if there’s anything we can help you with, our dedicated team is always available for your support concerns here: https://support.google.com/googlenest/gethelp Nest

  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Dificult to conenct to no Google brands

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried to conect to different products brands and it didn't work, for the basics application like ask and respond it work great, and with google products it does really good

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Active2. We appreciate you for sharing your experience with your Nest Hub (2nd gen). We're sorry to hear that you're having difficulties connecting different product brands to your device. For other smart home partners, we suggest checking if the other devices you have are supported. You can reach out to our dedicated team of specialists so we can help identify and help find a better resolution for you. Please contact us on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Nice mini desktop smart tv.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mean for 50 bux it's really not bad. It's basically a smart TV that can sit on your desk and you can use voice command. The audio is pretty good for background music too. Recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest Hub - Near Perfect for the Price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Only gripe i have is the touchscreen can be a bit slow but it is everything I need to control my smarthome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Google User

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my sister and works well. I have always been an Alexa user, but has a lot of comparable capabilities.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE IT!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My autistic daughter loves her google display. She uses it to play soft music and set alarms. It's so wonderful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Smart Display

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Nest Hub. I have my google doorbell connected to the doorbell and a lot of family pictures synced. It works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product. I'm heavily into the Google ecosystem and it wirks seemlessly. Got it on sale for $50 and it was an incredible buy.

    I would recommend this to a friend