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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 5057 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers appreciate the Nest Hub 2nd Gen for its ease of use, sound quality, and ideal screen size, especially for bedside use. The Google Assistant integration, reasonable price, and sleep tracking capabilities are also well-received. However, some customers have noted the absence of a camera and occasional sluggishness in responsiveness. Additionally, a few users mentioned compatibility issues with certain devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 151 Showing 3,001-3,020 of 5,057 reviews
  • Rated 5 out of 5 stars

    Good smart device for every home

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good smart device to add into home. It can do lots of things smart phones do. It makes home more convenient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Doorbell Alert

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We wanted an alerting device for our font door and this interfaces perfectly with our Nest doorbell. Excellent product!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google home hub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have one in my kitchen and it's constantly being used as a kitchen timer and looking up recipes to watching tv while doing dishes. A very handy device in the kitchen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best thing ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best thing I have ever bought because I can make calls in here and play music and make alarms when I have to

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great hub

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great entry device to bring the google smart home devices into your home. My only con for it, is that i wish it has a camera for video calling like the echo show has

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Cole96, we’re glad to have your feedback on Nest Hub (2nd gen). We appreciate that you find it a great device to bring your Google Home devices into your home, and we hear your concerns about having a built-in camera. The Nest Hub (2nd gen) is the updated version of the Nest Hub. And like its previous version, it has no Nest Cam built-in, though we added some features.

      We always listen to what our customers like you share with us to better understand your preferences and needs. So we released the Nest Hub Max with a built-in camera which will help your busy family stay in touch and on track. Leave video messages and make video calls. Check in on home when you’re away with the built-in Nest Cam. Share reminders and to-dos. Everyone views their own calendar, commute, and more with just a glance. And enjoy Google Photos, YouTube TV, videos, and music on the 10-inch HD screen with stereo speakers. See this link for more details: https://support.google.com/googlenest/answer/9334359

      For questions, concerns, or anything we can be of help, you’re always welcome to visit us here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great Smart Hub

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of options for personalization. Can be a bit intimidating but if you sit down and plan out what your going to use it for you'll find more uses than you originally bought it for.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Richardt75, we appreciate you for posting your review. We can see that you need some assistance with your Nest Hub(2nd gen) when it comes to discovering its other features and potential use. We recommend that you reach out to our support specialists so we can help improve your overall experience with the device. Please contact us on our Google Help page here: https://support.google.com/chromecast/gethelp Nest

  • Rated 5 out of 5 stars

    Nest hub

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Live it. Just wish it had more compatible app like the Amazon Echo. However, the Google nest hub seems higher quality than the echo show.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cute add on

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love being able to hear the weather daily :) and what I need for shopping

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for a setting up a smart home.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this, so much better than the alexa show i had and connects with much less effort. More information at a glance and much more responsive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest Hub

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Nest Hub but I HATE the way Best Buy puts big ugly red or yellow shipping stickers on the product when you order online. Makes for a very ugly gift and you can't peel off the sticker without ruining the package.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than Alexa

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I traded in all my Amazon devices for four of these. They work really well they're really responsive. I do wish the touchscreen had more functionality.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hey there, BillyB89! Thanks for your feedback about the Nest Hub (2nd gen). We’re glad your four units work well, and we hear your concern about having more touchscreen functionalities. We’ll bubble this up with the right team for future improvements. Meanwhile, there are different ways to enjoy the display like streaming Nest Cams and doorbells in the Nest Hub, viewing photos, playing TV shows and movies, and more. You can visit this link to learn other things you can do with the Nest Hub (2nd gen): https://support.google.com/googlenest/topic/10356591

      For concerns around the performance and features of the Nest display, we have our specialists always available at the Google Nest Help Page here: https://support.google.com/googlenest/gethelp Nest

  • Best Buy Employee

    Rated 5 out of 5 stars

    Smart home must have

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Very responsive to your commands, very sleek look. Have 2 of these. One in bedroom and one in kitchen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I life this so much, I have two. Google is a great addition to my home. There is so much you can do with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google nest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can we say that hasn’t been said about it. It’s excellent and my 82 year old mom likes the clock. If you would like more of her opinion on it call (888) MA-LIKES

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest Hub 7 Smart Display 2nd Gen.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best smart display on the market today . Fast and responsive . Only wished that the setup / resetting would have been done on the hub itself instead of using a smartphone to do it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to help me in the kitchen and i am absolutely in love. Showed me so many different recipes to cook. Also has facetime with google on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google is best

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smart and good value for money.its easy to use and help me and my kids to make life easy

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Still satisfied with this purchase.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the size and the price my whole family 8 years old and up all enjoy this item! Its easy to manage and has loud speakers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All in one

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that it connects to everything in my home including the AC, phone and light bulbs makes life so much easier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn’t sure how musch i was gonna love it, but love it it so much! It just works, great clock that dims when youre not using it or in the dark. Its way better than alexa.

    I would recommend this to a friend