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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 5057 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers appreciate the Nest Hub 2nd Gen for its ease of use, sound quality, and ideal screen size, especially for bedside use. The Google Assistant integration, reasonable price, and sleep tracking capabilities are also well-received. However, some customers have noted the absence of a camera and occasional sluggishness in responsiveness. Additionally, a few users mentioned compatibility issues with certain devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 158 Showing 3,141-3,160 of 5,057 reviews
  • Rated 4 out of 5 stars

    Nice addition

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice to have so you dont have to shuffle around for your phone all them time. I like the feature that you can integrate other wireless smart devices such as sprinklers, security and thermostats. makes my day that much more organized.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lovee

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best i love it!! I have ordered 3 one for me one for my sister and one for my brother

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Much

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was really good good value good price. Can I go with today?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfectly and works amazing fits perfectly where i have it

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Sound quality

    Rated 5 out of 5 stars

    Perfect Size

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality for its size. Doesnt take up too much space on counter.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect for the kitchen!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my kitchen counter, the small but useful display integrates automatically with google photos as a wonderful digital picture frame that also doubles as a smart speaker, kitchen timer, shopping list and recipe book. This little thing does so much!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great smart hub

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect addition to our smart home. We use this one because it synced with our house alarm and can be used as the keypad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good gadgets

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great one value adding. I use for online on/off with plugs. It also work good for watching YouTube or any other videos.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lorene's Nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am still learning how to navigate this system. I would love to have a second one for my upstairs. I feel a lot more at ease knowing what going on in my surroundings

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and easy to use.! Got it on sale for Black Friday and it's worth every penny.!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Amazing!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great screen quality, spakers sound ok, easy to use, and very vibrant

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this device! This will be my second one, so convenient to have around the house!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall good hub!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the Hub, however sometimes it doesn’t recognize/listen and I have to repeat ‘HEY GOOGLE’ which is a bit frustrating but overall I really like this and I love the GE lights that connect to this and I also have my Roomba and TV connected which is nice!

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Somie, thank you for posting your review. We're sorry to hear that you're experiencing some difficulties with voice commands on your Nest Hub (2nd gen). We'd recommend that you retrain the Nest Hub to better recognize your voice. We also suggest adjusting the Hotword sensitivity as it may also be helpful with the issue. You may follow the steps below:

      Retrain Voice Match:
      - On your phone or tablet, open the Google Home app.
      - At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
      - Tap Teach your Assistant your voice again and then Retrain.

      Change Nest Hub's Hotword sensitivity:
      - Open your Google Home app.
      - Select your Nest Hub.
      - At the top right, tap the Settings (Gear) icon.
      - Then tap Audio.
      - Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Hub more responsive to the hotword.

      If the issue still persists then we advise that you reach out to our support specialists so we can better identify the issue and help you with troubleshooting tips. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I definitely recommend the google nest hub my grand daughter loves her Christmas gift

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgraded

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from a 1st gen google home, i wished i had done this a year ago, mic was way better compared to my old device. Screen is not necessary for me but its convenient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Still a good product with an added feature

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The added sleep feature seems to be good insight after my use so far. Otherwise same product as first gen. I needed a screen for Google TV controls and dedicated my gen 1 to that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from a small Lenovo clock and loving this a lot more. The casting is great as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely quick shipping.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely fast shipping. Package was securely packed. My husbands wouldnt connect anymore, and he wasnt without it for long with the incredibly quick shipping.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My old 20 + year old alarm clock is retired.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it's great. I picked it up yesterday and set it up. I programmed my weekly alarm so far and it worked better than I expected, not to loud. I plan to test out the other features over the weekend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google assistant

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new Google assistant. The display makes it perfect to watch videos or recipes.

    I would recommend this to a friend