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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 5057 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers appreciate the Nest Hub 2nd Gen for its ease of use, sound quality, and ideal screen size, especially for bedside use. The Google Assistant integration, reasonable price, and sleep tracking capabilities are also well-received. However, some customers have noted the absence of a camera and occasional sluggishness in responsiveness. Additionally, a few users mentioned compatibility issues with certain devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 163 Showing 3,241-3,260 of 5,057 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Solid Google Home component

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd Hub. I use them primarily for music & to tell Assistant what to do with my smart stuff around the house. For some reason, this Hub wouldn't keep a solid connection as part of a speaker group. I deleted it & went through adding it back to Home. Seems to have helped. I don't use it for all it can do but I'm willing to learn. The hardware is solid. Crystal clear display & good sound quality. I would recommend the Hub for Google Home & Assistant users especially with smart gadgets around the house.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi JoeM, thanks for being an amazing advocate of Google Nest products. We´re sorry to hear that your Nest Hub (2nd Gen) wouldn´t keep a stable connection with your Wi-Fi router.

      We recommend checking for possible congestion in your Wi-Fi network. Removing some of your connected devices can help free up some bandwidth space. You may then check to see if you will still experience the same connectivity issue. You may also check for possible sources of interference such as the thick walls and appliances in your home.

      If you have any other support concerns or needs, you´re always welcome to contact us here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was just what i ordered. Was delivered in a timely matter. Price was perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Use with ADT account

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I returned this product because I received the same product as a gift.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good product but depends on your needs. Touch screen responseness could be better for an overall better performance. That's the reason for not a 5 star for me

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Thanks for giving us feedback on the Nest Hub (2nd gen). We appreciate that you find it a good device, and we hear your concern about its performance. We’ll share your feedback with the right team for future improvements. Meanwhile, a range issue or wireless interference can affect the performance of your display. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. If you're experiencing a spotty connection or weak signal, we recommend checking your Wi-Fi network to see if your bandwidth is congested. This may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. If your display is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points.

      For questions or concerns, you can always visit the Google Nest Help Center or contact us through our support channels found here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Useful and fun.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super value. Helpful and fun to use. Lots of options for adding smart devices. Hundreds of apps for free.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Value for money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent smart display for the bed rooms without any privacy concerns(!).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest display

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! My family and I enjoy using it and it adds to the convenience of our smart home!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great nightlight

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    something else i thought i needed but its not my money so i dont care

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for streaming while working. Sits right under the monitor and can stream anything that supports Chromecast including Netflix, Hulu, Disney, Twitch, and HBOMax

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    must have

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this to replace the lenovo smart clock I previously owned after an unfortunate accident, even better than previous models all around amazing product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Size. Nice Clock and Timer.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from google home to this google display. All of the features are upgraded and then some. Use this for watching youtube, alarm clock, timer, picture frame.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product which can help in smart home applications with other Google products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connection to other google product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First tome purchasing a device like this and so dlfar i like it. The hands free capability is nice. It connects and works perfectly with my google thermostat

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great display for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great little display which is very useful in my home to control smart devices and to see who's at the door. My only gripe is that it often loses sync with the music playing on my network and I need to unplug the display to reset.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, we appreciate you for sharing your review. We're sorry to learn that you're experiencing some sync issues with your Nest Hub(2nd gen). We'd like to know more details about your issue so we can help you with troubleshooting tips that may help resolve the issue. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Nice product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its product it works great wish is was a little louder but works for what i bought it for

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for a Smart Home

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Nest Hub, very convenient for a house that is looking to be a smart home. I also love the ability to control my smart devices by touch and voice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our first one broke due to our son dropping it. Easy decision to get another given quality and price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice size for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen works well, but the purpose was to use it as a view source for my alarm system. The app isnt supported yet as it stated online.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great speaker

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its an awesome product. I like to use it for my timmer and remiders.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked it and works great. Fully responsive and performs per expectations.

    I would recommend this to a friend