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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 5057 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers appreciate the Nest Hub 2nd Gen for its ease of use, sound quality, and ideal screen size, especially for bedside use. The Google Assistant integration, reasonable price, and sleep tracking capabilities are also well-received. However, some customers have noted the absence of a camera and occasional sluggishness in responsiveness. Additionally, a few users mentioned compatibility issues with certain devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 165 Showing 3,281-3,300 of 5,057 reviews
  • Rated 5 out of 5 stars

    Never knew I needed this!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never knew I needed this in my life! But I love it! I use it in my kitchen to watch Netflix and do dishes. Perfect addition to my smart home!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice display

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice speaker and does so much. The touchless feature is a nice addition. Though I would like to have the nest app or a multi-camera view.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Displays my photos and you can ask it anything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hey Google!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Google Nest Hub. My favorite part is the ability to display my Google Photos as the default. Always happy to see old memories!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Excellent when it has no issues

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear screen and loud speaker. Mine restarts every night, but I have another that works just fine ( this one might have an issue).Would reccomend.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Pappy, thanks for sharing your feedback with us. We're sorry to hear one of your Nest Hub is restarting every night. We suggest performing a factory reset that might help resolve your concern. Keep in mind that resetting the Nest Hub will erase all data and you will need to set it up again. Check this link to guide you on performing a factory reset: https://support.google.com/googlenest/answer/7073477

      For further assistance, feel free to reach out to our support team here anytime: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Found Use For this

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife is already using in the kitchen when she said she didnt think their was a point to it. Linked with spotify an cooking vids and steps already working. Good product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    For the price, its good

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is pretty cool! It has a lot of features and I use it to play music when I sleep and all that. I just wish it had features to customize the home page and screen, you have to keep it the way it is sadly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy didn’t last long

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice but I prefer the Alexa, I have 3 this one cuts off for no reason and I have to Re set it up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hub

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for the kitchen, control your compatible smart devices and get your favorite recipe with just a voice command

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart hub for a smart home

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very useful. Gives local weather updates, traffic information, and controls smart electronics such as smart bulbs, doorbell camera, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great addition to our home. The way it integrates with all of our google/nest products is phenomenal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best at best buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I keep buying at Best Buy this product is perfect for what I need

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Multi-Use product

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A super convenient, multifunctional device! I use it all the time! It is connected to my doorbell.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As always simple and effective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it, nothing stands out but as always google products and services are admirable. Does it job, i do had to restart for a video jitter once.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this it has ao many options im atill learning i am very satisfied with this purchase as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google hub

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second one I've bought love it i tell everyone about it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not worth the price of an entry level tablet

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to use this instwad of using my phone for my camera system, but I couldnt set it up due to not linking rught with Google Home... now the price is back to $100, i dont believe it is worth that price. Buy a tablet instead.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi ChaotikTurbo, thanks for posting your feedback here about the Nest Hub (2nd gen), and we’re sorry to hear that you couldn’t set it up due to not linking right with Google Home app. We can imagine how difficult this must have been for you, and this is not the kind of experience we want you to have.

      It’s important to make sure that your current setup meets the following requirements for best experience:
      - A mobile phone or tablet running Android 6.0 or later, or iPhone or iPad with iOS 12.0 or later version.
      - An active Gmail account. You may encounter issues using a G-Suite account.
      - Ensure that you have an updated version of the Google Home app.
      - A reliable Wi-Fi network.

      Also, there’s a short list of network types that we don’t recommend using with Google Nest devices. Avoid connecting to the following networks if you can. These networks may cause issues, or might not even work with your Nest products at all:
      - Mobile hotspots
      - Guest network, open networks, or isolated networks
      - Captive portal networks
      - Enterprise 802.1x/RADIUS networks

      We have help always available for your support needs. You may contact us by visiting the Google Nest Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Workes amazing and I love it! Helps me keep on top of things and versatile.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nifty little gadget that I can ask whenever I have questions about anything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally recommend. Mainly if tou have other google home products.

    I would recommend this to a friend