Customer Ratings & Reviews
- Model:
- GA01331-US
- SKU:
- 6450820
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the Nest Hub 2nd Gen for its ease of use, sound quality, and ideal screen size, especially for bedside use. The Google Assistant integration, reasonable price, and sleep tracking capabilities are also well-received. However, some customers have noted the absence of a camera and occasional sluggishness in responsiveness. Additionally, a few users mentioned compatibility issues with certain devices.
This summary was generated by AI based on customer reviews.
Excellent product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, makes my household smart and my life easier.
I would recommend this to a friendGood for smart home control
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set it up in the kitchen works great to control all smart functions in the house. Netflix and Hulu control are very limited.
I would recommend this to a friendGreat smart device to showcase photos!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a few to put around the home to showcase photos from Google Photos. Sound is not as great as the Hub Max or the original Google Home Speakers.
I would recommend this to a friendBrand response from Nest Support
Posted .Hello there, RCasio. Thanks for the feedback. We appreciate you being heavily invested with Google Nest devices including the Nest Hub (2nd Gen), and we’re glad that you like its Google Photos feature. We hear your concern about the sound quality, and we’ll share this with the right team for future improvements.
Meanwhile, you can try adjusting the volume of your Nest display that may improve your experience, either by voice, by touch, or from the Google Home App. You can also change the audio settings of your in the Google Home app following the steps below:
- Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Nest display.
- Open the Google Home app.
- Tap the device you want to adjust, select Settings, select Audio, then select Equalizer.
- Adjust Bass and Treble level.
If more help is required, feel free to find us anytime here: https://support.google.com/googlenest/gethelp
Gift of Google Assistant
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave as a gift, went to the home and looks like she was using it with no issues. She was pretty happy with the gift.
I would recommend this to a friendGreatly purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was as decribed. Great product. Handy in my kitchen.
I would recommend this to a friendGoogle Hub
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Service and great device amazing quality
I would recommend this to a friendWill Buy Again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice addition to the bedside table. Very responsive to voice commands and just really fun little toy.
I would recommend this to a friendGoogle nest
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this item it does so much with other Google Home products, and love the video aspect of it
I would recommend this to a friendGood but not perfect.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not too big of a fan of the user interface but it does what I need well enough. I mainly control my smart lights and view my cameras. It’s nice that you can have the cameras on constantly streaming to the hub. The alarm is really nice as well. I just raise my arm in front of the hub to snooze or say “stop” to cancel it. One thing that is weird though is that i can say “hey google, turn on bedroom light” and it will do it but the screen will say the accessory is not responding sometimes. I use Philips hue. Last thing is saying “hey google” just feels long, makes me miss Alexa.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Demarcus, thanks for sharing your feedback. We’re sorry to hear that Nest Hub (2nd Gen) didn’t meet your expectations.
We could be looking at a possible connectivity issue that affects the overall performance of your Nest Hub, and it’s important to make sure that this is not caused by a spotty or weak Wi-Fi signal. We suggest checking your Wi-Fi network for a strong and reliable connection. If you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network, removing other connected devices to your Wi-Fi may relieve network congestion. You can also try doing a factory reset to improve its performance.
If you need assistance, you can always reach out to our support team We’d be happy to help here: https://support.google.com/googlenest/gethelp
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get you one its worth it. This is my second one. Yeah
I would recommend this to a friendGreat!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it during the Black Friday deals. Great product for the value.
I would recommend this to a friendGood purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using for the past couple months and still happy with my purchase. Good integration with other smart devices.
I would recommend this to a friendSmart hime helper
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendVery good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is a tool necessary for a new time either I’m learn to use
I would recommend this to a friendJust what I needed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition to bedside table. Ok google send review
I would recommend this to a friendGreat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, works well for us to keep the entire household on top of things like appts, events, etc..
I would recommend this to a friendGreat smart display, sleeping track doesn't work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.super convenient smart display, however sleep function difficult to use if you don't have furniture next to your bed. bought this to use for sleeping function but at the end didn't work out as I could not place the device next to my bed.
No, I would not recommend this to a friendVery Useful Device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very useful device. I use it to do a bunch of stuff ranging from setting my indoor thermostat, to setting alarms, and displaying photo albums.
I would recommend this to a friendSolid!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty solid device. Don’t plan on using it for viewing your home cameras though. It take a bit for it to load on the screen.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Rms1, thanks for your time sharing your feedback on Nest Hub (2nd gen), and we appreciate that you find it a pretty solid device. We hear your concern about viewing your cameras and are sorry to hear it takes a bit to load on the hub.
To understand the underlying reason why it takes time to view your cameras using the hub, you can try disconnecting some of your connected devices to relieve traffic on your network and observe if it helps to keep your Nest cameras connected. You can also try lowering the video quality to check if it improves connectivity as high resolution video streaming requires strong and reliable bandwidth availability. If you see an improvement, then this may mean that your Wi-Fi bandwidth is not enough to keep all your devices connected. You can consider contacting your internet service provider for a resolution.
You may also get in touch with our dedicated team so we can check whether the issue is caused by the Nest Hub, the cameras, or other environmental factors. You'll find us always available to help you here: https://support.google.com/googlenest/gethelp
Great Service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Service, The seller helped me and answered my questions.
I would recommend this to a friend