Customer Ratings & Reviews

Hi Jason, thanks for sharing your experience. We’re sorry to learn that you’re having issues with the volume on your Nest Hub (2nd Gen).

We suggest resetting Nest Hub (2nd Gen). This may be helpful to refresh the system and will improve the overall performance of your device. Doing a factory reset will erase all data and you may need to set it up again. To reset Nest Hub (2nd Gen), press and hold both volume buttons together at the back for about 10 seconds. Your Nest Hub will let you know that it's resetting.

Your feedback is important to us as it will greatly help us in improving our products and services. If you need assistance, our support team is always here to help. Please feel free to contact us here: https://support.google.com/googlenest/gethelp

Hi PaulD, thanks for sharing your feedback to let us know of your concerns on Nest Hub (2nd gen), and we’re glad that you find it with good quality. The Nest Hub (2nd gen) is the updated version of the Nest Hub. And like its previous version, it has no Nest Cam built-in, though we added some features. We always listen to what our customers like you share with us, so we released the Nest Hub Max with a built-in camera which will help your busy family stay in touch and on track. Leave video messages and make video calls. Check in on home when you’re away with the built-in Nest Cam. Share reminders and to-dos. Everyone views their own calendar, commute, and more with just a glance. And enjoy Google Photos, YouTube TV, videos, and music on the 10-inch HD screen with stereo speakers. See this link for more details: https://support.google.com/googlenest/answer/9334359

For any concerns, questions or anything you want to share, feel free to let us know by visiting us anytime here: https://support.google.com/googlenest/gethelp

Hello, thanks for sharing your feedback about your Nest Hub — We're happy to help you get your device back on track. If you still need assistance, contact us: https://support.google.com/googlenest/gethelp?hl=en

Hey Jose, we greatly appreciate your feedback on Nest Hub (2nd gen), and we’re glad that you like the Visitor Announcement feature. We’re sorry to hear of your poor experience with its connectivity.

A range issue or wireless interference can cause your Google Nest devices to disconnect from your Wi-Fi. Try moving your Nest display a bit closer to your router. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. You may also check for objects such as mirrors and refrigerators between the Nest Hub and your router as these items could block the connection. If help is still needed, read Troubleshooting wireless interference here: https://support.google.com/googlenest/answer/9276282

For further assistance and guidance, you can communicate with us through our support channels found here: https://support.google.com/googlenest/gethelp

Hi there, nicksmom. Thank you for sharing your review on Nest Hub(2nd gen). It's awesome to hear that the device has been very useful to you. We're sorry that you experienced some difficulties with your fist device. If you are in need of any assistance with your Nest Hub(2nd gen), please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi Arsalany, we appreciate you sharing your feedback on your Nest Hub(2nd gen). We're sorry to hear that you're experiencing some performance issues with the device. We'd recommend rebooting your device, as rebooting your device may fix several issues. However, if the issue is consistently happening or you've done this step before, then we'd like to take a closer look at the device so we can provide additional troubleshooting and help improve your experience. Please reach out to our support team by visiting our Google Help page here: https://support.google.com/googlenest/gethelp