Customer Ratings & Reviews

Hi there Shoprunner, we appreciate you for choosing our Google Nest products. We value your feedback and we'll certainly pass this along to our product team since we're always on the lookout for ways to keep improving our products and services. In the meantime, if you have any other support needs you would like us to help, you may reach out to our support team via this help page: https://support.google.com/googlenest/gethelp

Hey there, KellyR. Thank you for sharing your review of your Nest Hub(2nd gen). We're sorry to hear that you're having some connectivity issues with your device. It's important to us that we provide you with the best help possible and identify the cause of issue you’re experiencing with your device. Please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi Mlong, thanks for sharing your views on Nest Hub. We´re sorry to hear that the sleep function is broken, and that the sound quality didn't meet your expectations.

Changing your sound settings on Nest Hub may help improve your audio experience. To adjust bass and treble levels, follow the steps below:
- Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Nest Hub.
- Open the Google Home app.
- Tap the device you want to adjust > the Settings > and then Audio > and then Equalizer.
- Adjust Bass and Treble level.

We'd like to learn more about the issue you are having with the sleep function for your Nest Hub, and work on providing you a better experience. For your support needs, please feel free to reach out to us here: https://support.google.com/googlenest/gethelp

Hello there, Calw. Thanks for sharing your experience and we appreciate your feedback. We're sorry to hear about the trouble you've had with your Nest Hub (2nd Gen) cord malfunction and then have the warranty claim denied. We apologize for the inconvenience and any frustration this has caused you. Warranty coverage depends on the type of product damage. We're committed to provide a better customer experience, we recommend reaching out to our dedicated team of specialists on the Google Help Center page here: https://support.google.com/googlenest/gethelp

Hi dills84, we're grateful to have your feedback on Nest Hub (2nd gen), and are sorry that it doesn’t hear your voice commands in some situations. We certainly understand how frustrating it can be if something isn’t working the way it should.

Adjusting how sensitive Google Assistant responds to the hotword “Hey Google” may help you with this situation:
- Open the Google Home app.
- At the bottom, tap Home.
- Select your Nest display or the device you want to adjust.
- At the top right, tap Device settings > “Hey Google” sensitivity.
- If you don’t find “Hey Google sensitivity,” first tap Audio.
- Choose how sensitive you want Google Assistant to be when it responds to you.
- To change this setting on another device, tap Adjust more devices.

You can also retrain your Nest Hub to better recognize your voice. See the steps below on how to do this:
- On your phone or tablet, open the Google Home app
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.

We’d be more than happy to guide you with further troubleshooting and investigation, simply let us know if additional assistance is required using this link: https://support.google.com/googlenest/gethelp

Hi there, Core. We appreciate that you find the Nest Hub (2nd gen) the best voice assistant device. We hear your concerns about the performance of its Google Assistant, along with its security.

Google Assistant might activate even if you don't say “Hey Google” or “Ok Google” when it detects something that sounds similar. Also, it might not activate when you say “Hey Google” or “Ok Google,” particularly in a noisy environment. Retraining your Nest display to better recognize your voice, and adjusting the Hotword sensitivity may be helpful. You may follow the steps on these help articles:
- Check which devices are using Voice Match: https://support.google.com/googlenest/answer/7588195
- Adjust how sensitive Google Assistant is to “Hey Google: https://support.google.com/assistant/answer/9712065

Also, the Google Privacy Policy applies to all Google services, including the Google Home app and Google Nest, Google Home, and Chromecast devices. The Google Nest Privacy Help Center article provides more details about how Google Nest connected home devices and services work, and how we collect and use data when you use these devices and services. If you use any Nest device with a Google service like the Google Assistant, we may use your activity data to influence the ads you see. These Google services can include: Google Assistant (or the Works with the Google Assistant program), YouTube, Google Maps, Google Calendar, Google Duo, Google Home app and the like. You can manage your ads settings, including turning off ad personalization completely, at https://adssettings.google.com/. You can also manage your activity settings, including turning off Web & App Activity completely, in https://myactivity.google.com/.

We care about your experience. For more help, our dedicated team is always ready to provide you with services here: https://support.google.com/googlenest/gethelp

Hi there Greatsound, it's awesome to hear that Nest Hub (2nd Gen) works great for you. We do apologize for the difficult experience you had in setting it up. If you have any further help needed with the features for your Nest Hub (2nd Gen), our support team would be more than happy to assist you by simply visiting us at the Google Nest help page: https://support.google.com/googlenest/gethelp