Customer Ratings & Reviews
- Model:
- GA01331-US
- SKU:
- 6450820
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the Nest Hub 2nd Gen for its ease of use, sound quality, and ideal screen size, especially for bedside use. The Google Assistant integration, reasonable price, and sleep tracking capabilities are also well-received. However, some customers have noted the absence of a camera and occasional sluggishness in responsiveness. Additionally, a few users mentioned compatibility issues with certain devices.
This summary was generated by AI based on customer reviews.
Average at best.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not much better than the first gen. Sound still isn’t very good and the sleep function is broken and will move to subscription service next year. Sorry but I’m not paying for another subscription service to monitor my sleep.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Mlong, thanks for sharing your views on Nest Hub. We´re sorry to hear that the sleep function is broken, and that the sound quality didn't meet your expectations.
Changing your sound settings on Nest Hub may help improve your audio experience. To adjust bass and treble levels, follow the steps below:
- Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Nest Hub.
- Open the Google Home app.
- Tap the device you want to adjust > the Settings > and then Audio > and then Equalizer.
- Adjust Bass and Treble level.
We'd like to learn more about the issue you are having with the sleep function for your Nest Hub, and work on providing you a better experience. For your support needs, please feel free to reach out to us here: https://support.google.com/googlenest/gethelp
Smart fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product... bought these to add to my household.. enhances smart home experience
I would recommend this to a friendDoorbell
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It occasionally has to be reset. I don't understand why this happens.
I would recommend this to a friendGoogle hub
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the third google hub I am owning. No video call for this model
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there Shoprunner, we appreciate you for choosing our Google Nest products. We value your feedback and we'll certainly pass this along to our product team since we're always on the lookout for ways to keep improving our products and services. In the meantime, if you have any other support needs you would like us to help, you may reach out to our support team via this help page: https://support.google.com/googlenest/gethelp
Easy and fast
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with the device. I will be stuck to google devices
I would recommend this to a friendSmart connects.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took. Few times to connect all services, but it’s a nice small display for a night stand.
I would recommend this to a friend
Great home hub
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice home hub and looks good in any part of the house.
I would recommend this to a friendExcellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Would purchase again. Works great as an alarm clock.
I would recommend this to a friendGood, but not perfect.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good device but in some situations it doesn't hear me which can be frustrating.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi dills84, we're grateful to have your feedback on Nest Hub (2nd gen), and are sorry that it doesn’t hear your voice commands in some situations. We certainly understand how frustrating it can be if something isn’t working the way it should.
Adjusting how sensitive Google Assistant responds to the hotword “Hey Google” may help you with this situation:
- Open the Google Home app.
- At the bottom, tap Home.
- Select your Nest display or the device you want to adjust.
- At the top right, tap Device settings > “Hey Google” sensitivity.
- If you don’t find “Hey Google sensitivity,” first tap Audio.
- Choose how sensitive you want Google Assistant to be when it responds to you.
- To change this setting on another device, tap Adjust more devices.
You can also retrain your Nest Hub to better recognize your voice. See the steps below on how to do this:
- On your phone or tablet, open the Google Home app
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
We’d be more than happy to guide you with further troubleshooting and investigation, simply let us know if additional assistance is required using this link: https://support.google.com/googlenest/gethelp
- Pros mentioned:Price
Present
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I actually have one myself the mist color but i got one for my mom. From mine overall its good and has a lot of uses and for the price its good. I got it on sale for 50. I say buy it and its better then amazon brand.
I would recommend this to a friend Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!!!!!¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendIt does it’s job well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does it’s job well. Fast and responsive. My 18 month old daughter also loves it.
I would recommend this to a friend2nd Gen is better
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made some improvement wth 2nd gen since voice assistant became unreliable for 1st gen.
I would recommend this to a friendDaughter’s Gift
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my daughter as I gift and she has since being using it resourcefully
I would recommend this to a friendBuy it if you're invested
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does what I expected it to do. It's a little too easy to accidentally pause timers.
I would recommend this to a friendGood Value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality, although the audio is not the best.
I would recommend this to a friendDefinitely recommend!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a gift for my mom, she just loves it!
I would recommend this to a friendYou can pass not a need but it can be convenient
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay, it works but my problem is that it always disconnects and you have to reset it completely if the internet goes off or if you change the password to the Wi-Fi. It’s a hassle but great for alarms that’s mostly what I use it for.
I would recommend this to a friendBrand response from Nest Support
Posted .Hey there, KellyR. Thank you for sharing your review of your Nest Hub(2nd gen). We're sorry to hear that you're having some connectivity issues with your device. It's important to us that we provide you with the best help possible and identify the cause of issue you’re experiencing with your device. Please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Google vs Alexa
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Toss up between Alexa devices, thinking the goggle hubs are less likely to get my purchase again.
I would recommend this to a friendReally nice source to have around the home.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Getting used to it and this far I am excited. It gives me excellent information
I would recommend this to a friend