Customer Ratings & Reviews
- Model:
- GA01331-US
- SKU:
- 6450820
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the Nest Hub 7” Smart Touchscreen Display for its sound quality, ease of use, and convenient screen size, frequently praising its seamless setup and helpful Google Assistant integration. While some users noted occasional slow response times, the positive feedback on features like sleep tracking and smart home integration outweighs these concerns. Many appreciate the device's value for its price point.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Camera
Not for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this originally thinking it has a camera. It doesn't not. No point in buying.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hey there, M1ghtyMac. We’re sorry the Nest Hub (2nd gen) wasn’t the right fit for you. We appreciate any feedback you may have. When you get a moment, here’s a survey: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
Google hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can’t talk through your cameras. Visual only no audio
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Steve. Thanks for sharing your feedback on the Nest Hub (2nd gen). We hear your concerns about talking through your cameras along with having audio when streaming live video, and we’d be happy to share this with the right team to work on improving our product’s reliability and use of various features. For other support concerns that need immediate attention, let us know by visiting us at the following link so we can help: https://support.google.com/googlenest/gethelp
- Cons mentioned:Camera
Force to buy his products only.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was used Amazon Alexa for 4 years. This time just wanted to change because I updated mesh router and nest thermostat.product don't have camera, system is slow, touching display not responding good, doesn't support 3rd party company products (ring, etc...) they want to forced us to but their products only..I am really disappointed.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi benny, thanks for trying out Nest Hub (2nd Gen). It's unfortunate to hear that you are experiencing performance, touch screen and 3rd-party support issues with it, and we apologize for any disappointment you may be having.
Resetting Nest Hub may be helpful with the issues you are experiencing. A factory reset will reset your Nest Hub to its default factory settings, and erase all data. To reset, check on the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.
As for the 3rd party integration issue, we recommend checking if the smart product you are using supports the Google Assistant here: https://assistant.google.com/explore
If you need further help, we recommend reaching out to our support team for further troubleshooting and isolation. You may contact us here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of use
Great for connecting home
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connected easily with my network and works well with Google Home.
I would recommend this to a friend palmspots
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't get it to work and my neighbor wanted it so she has it.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hey there, palmspots. Sorry to hear your experience with the Nest Hub (2nd Gen) wasn’t the best. We’d like to hear more about what happened and get your valuable feedback — when you have a moment, share your thoughts here: https://support.google.com/googlenest/gethelp?
- Cons mentioned:Compatibility
Works as it should
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good so far. Found out the hard way it isn’t compatible with gen1 doorbell camera
I would recommend this to a friend - Pros mentioned:Ease of use
Easiest smart home setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use smart home setup. Zero complications when setting up for the first time.
I would recommend this to a friend - Pros mentioned:Ease of use
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does everything i need it to do as well as wake me up with a nice playlist i have set
I would recommend this to a friend - Pros mentioned:Sound quality
You need this
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great office device to play music and netflix!!!!!
I would recommend this to a friend - Cons mentioned:Camera
Save your money, get google hub max
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device does not have a camera Honest review Save your money get the google hub max
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi AosNex, thanks for sharing your honest feedback. The Nest Hub (2nd gen) is the updated version of the Nest Hub. And like its previous version, it has no Nest Cam built-in, though we added some features. We always listen to what our customers like you share with us to better understand your preferences and needs. So we released the Nest Hub Max with a built-in camera which will help your busy family stay in touch and on track. Leave video messages and make video calls. Check in on home when you’re away with the built-in Nest Cam. Share reminders and to-dos. Everyone views their own calendar, commute, and more with just a glance. And enjoy Google Photos, YouTube TV, videos, and music on the 10-inch HD screen with stereo speakers. Check this link for more details: https://support.google.com/googlenest/answer/9334359
If you come across any questions or concerns about the Nest display, let us know by visiting us here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of use
Google Nest
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very informative easy to operate , it can do a lot of good stuff and enjoyable.
I would recommend this to a friend Pretty good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was easy to set up but the video call feature isn’t working
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, AustinW. We’re glad that you’re able to setup the Nest Hub (2nd gen) with ease, and we’re sorry to hear about your experience with video calls.
Video calls are available on Google Nest Hub, Google Nest Hub (2nd gen), and Google Nest Hub Max. The device you call must have a camera. Nest Hub and Nest Hub (2nd gen) can receive video but can't send video. While Google Duo and Google Meet have combined into a new Meet app on mobile devices, tablets, and computers, Google Nest displays will continue to show the Google Duo icon. You can even make group video calls with Google Meet on Nest displays. However, if Digital Wellbeing is enabled, this feature may be restricted or blocked by Downtime, Filters or Do not disturb.
That said, we’d like to investigate why you can’t make video calls so we can help. Please contact us anytime through phone or chat using this link: https://support.google.com/googlenest/gethelp
I lIke
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this device. I dont use it much but for a clock display but i do like it. I wish it supported my ring alarm like Alexa does. I have the ring alarm an door sensors an google says it supports some ring alarm functions like ring doorbell but it does not support the actual alarm piece.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi romans6vs23, it's awesome to hear that you like Nest Hub (2nd Gen). We're sorry to hear that you're not able to fully set it up with your Ring alarm. We're hoping that you will give us the opportunity to give you a better experience. We'll certainly pass this along to the right team since we're always searching for ways to keep improving our products and services. Alternatively, if you need further help, our support team would gladly assist you further, if you can reach out to us using this link: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of use
Gifted
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best investment bought for a gift. Easy set up. So many features
I would recommend this to a friend Fancy alarm clock
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It had a ton of issues connecting to my internet. I hope it will be more useful down the road but right now seems redundant with the technology I already have.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Duodenum, we appreciate your review of the Nest Hub (2nd gen). We're sorry to learn that your experience with the connectivity was disappointing. We'd like to take a closer look at the device so we can identify the cause of your connectivity issues and help find a resolution that may improve your overall experience with your Nest Hub. We advise that you reach out to our support specialists and let us assist you with this. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Camera
The BEST
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love our google it is the BEST. I wish it had a camera but it is still great
I would recommend this to a friend Good for a starter
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking to get in the smart home setup this product is a good starter. There are definitely better products out there though.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi icebergz, thanks for posting your review here. We're sorry to learn that your Nest Hub (2nd gen) didn't meet your expectations when compared to the other brands. Please know that we always aim to provide our customers like you with products and services that would improve your smart home. If you need more information about your Nest Hub or need any assistance in improving the performance of your device, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Camera
Didn't like
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No camera ..same things you can do on ur cell. And the apps aren't apps you have to go online. Only has Netflix as app and no way to install ..I returned this device still waiting on my refund. I recommend you the Amazon hub it's cheaper and has a camera.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello NievesG, thanks for sharing your review and we're sorry to hear that your experience with Nest Hub(2nd gen) didn't meet your expectations when it comes to the interface of the device and that you had to return it. If you're willing to give it another go, we'd recommend checking the Nest Hub Max as it comes with a camera and a 10 inch display and if you want to know more about this device, you can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Sound quality
Good display
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a good experience with this device. Nice sound and good response on command
I would recommend this to a friend Slow cpu,
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has good potential, but missing some ease of use features and slow to run apps.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, redsrtturbo. Thank you for posting your feedback on Nest Hub(2nd gen). We're sorry to hear that your experience with the device has been less than ideal. We want to know more details about your concerns with the device so we may help you explore what else the Nest Hub(2nd gen) can do for you. Please reach us on our Google 'Contact us' page here: https://support.google.com/googlenest/gethelp