Customer Ratings & Reviews
- Model:
- GA01331-US
- SKU:
- 6450820
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the Nest Hub 7” Smart Touchscreen Display for its sound quality, ease of use, and convenient screen size, frequently praising its seamless setup and helpful Google Assistant integration. While some users noted occasional slow response times, the positive feedback on features like sleep tracking and smart home integration outweighs these concerns. Many appreciate the device's value for its price point.
This summary was generated by AI based on customer reviews.
Works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic. Helps integrate your whole smart home and works great.
I would recommend this to a friend- Cons mentioned:Camera
Connectivity issues.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over a short period of time connectivity to be able to see the camera stoped working. It’s a real shame since I use all Google products as baby camera for my kids rooms. All my Google displays end up having the same issue. SHAME.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, KevinC. We're sorry to hear that you had a frustrating experience with your Nest Hub (2nd gen). It's important to us that we provide you with the best help possible and identify the cause of the issues you’re having with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Screen size
No video
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for it's size and price, but not having a video camera does limit its use.
I would recommend this to a friend Bad touchscreen.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Touch controls not good. But voice controls dwcent
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, TaylorT. Thank you for sharing your review on Nest Hub (2nd gen). we appreciate your feedback on the touch controls of your device and have taken note of it. If you run into any questions, please don't hesitate to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp
Good Digital Clock
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for a digital alarm clock, or asking what the weather will be like today. Too slow for playing music off spotify which is what I bought it for.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi ABCD, we appreciate you for sharing your feedback with us about the Nest Hub (2nd gen), and it’s unfortunate to learn that it’s too slow for playing music off Spotify. We understand how upsetting it can be if something isn’t performing the way you expected it.
If you haven’t tried yet, we recommend the troubleshooting tips below that might help:
- Make sure that your Nest display is within 15 ft - 20 ft of the router.
- Reboot your Nest display and router.
- Try to play music from another supported app and check if it’s slow.
- Move your display closer to the router and test.
If the issue persists after trying the simple steps above, please visit us anytime at Google Nest Help page for further assistance and guidance: https://support.google.com/googlenest/gethelp
Not a great ui
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great for controlling things in the house but it is seriously lacking a good calendar feature and customizable Home Screen/widgets
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Matt, thanks for sharing your experience with Nest Hub (2nd Gen). We’re sorry to hear that the device didn’t meet your expectations.
Your feedback is important to us, and your satisfaction is what drives us in improving our products and services. We’ll also make sure to pass along the details of your feedback to the right team. If you need help, please feel free to contact our support team using this link: https://support.google.com/googlenest/gethelp
Too small
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was too little for what i needed it for and was not loud enough.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hey there, Andrianna. Sorry to hear the Nest Hub (2nd Gen) wasn’t quite what you needed. Your feedback is important to us and we’d like to hear more about about your experience — when you get a chance, share more here: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
Google hub mini
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well . Outdated OS runs pretty slow but other than that I like it
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Toto, Thank you for your feedback on the Google Nest Hub 2nd Gen. We appreciate your positive comments about the overall performance of the device.
We understand that you're concerned about the outdated OS running a bit slow on the device. Here are a few things you can do to help improve the performance of your device.
- Ensure your device is connected to Wi-Fi.
- Factory reset the display by pressing and holding both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.
- Set up the device
- Check the firmware version again.
If the device is still on an older firmware version, you can reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Compatibility
Great for google smart homes
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device just not very compatible outside of android or google devices .
I would recommend this to a friend Nice gift
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like my nest hub. I got several of them for Christmas gift
I would recommend this to a friendBrand response from Nest Support
Posted .Hello there, LoisE. Thank you for sharing your positive experience with the Google Nest Hub (2nd Gen). It's great to hear that you received them as Christmas gifts and are enjoying them. If you have any questions or need help setting up your Nest Hubs, please don't hesitate to contact our customer support team on the Google Help Center here: https://support.google.com/googlenest/gethelp
Great display
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have relied on Amazon Echos for so long but they tend to lose wifi connections and it’s annoying to reconnect them. Since purchasing th Google Nest Hub, i have had no issues with connectiosn. Also more smarr items work better with Google Assistant. Love this ourchase.
I would recommend this to a friendSmall screen, poor assistant support
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen is very small so it's basically a digital clock and weather display. The google assistant support on it is awful. The same voice command works on the phone but not on the hub.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, PeterY. Thanks for sharing your feedback on the Nest Hub (2nd Gen). We appreciate you taking the time to express your concerns. We understand that size might not matter for everyone. If you're looking for a larger display for consuming video content, browsing the web, or playing games, other Nest products like the Nest Hub Max. We're sorry for the inconsistency you've experienced with Google Assistant on the Nest Hub (2nd Gen). It is unexpected that the same voice command wouldn't work on your devices. You can try to troubleshoot your device by ensuring both your phone and Nest Hub are connected to the same Wi-Fi network. You also need to check if the device software is up to date. If these steps don't resolve the issue, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of use
Mommy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good display it is easy to use at home for everyone.
I would recommend this to a friend Ok device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its okay . It is a small screen but worth the price
I would recommend this to a friendBrand response from Nest Support
Posted .Hello there, Izzy. Thank you for choosing Nest Hub (2nd gen). We appreciate your feedback about the screen size and have taken note of it. For a bigger screen you might be interested in checking out the Nest Hub Max that comes with a 10" HD touchscreen. If you are in need of any assistance, please feel free to reach us on our 'Contact Us' page by visiting the Google Nest Help site here: https://support.google.com/googlenest/gethelp
Google home hub
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Itbwas ok. Nothing to praise about. I would rather just use my phone.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, DamonR. We appreciate your feedback, and we're sorry to hear that your experience with the Nest Hub (2nd gen) has not exceeded your expectations. There are different ways to enjoy the display like viewing photos, streaming your compatible security camera, playing TV shows and movies, and more. You can visit this link to learn other things you can do with the Nest Hub: https://support.google.com/googlenest/answer/7130274
You’re always welcome to visit us if you have any questions or concerns, here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Compatibility
Not good.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get it working with Arlo, Ring & Ecobee.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Caro. We appreciate you sharing your concern with us about your Nest Hub(2nd gen). It's important to us that we identify the cause of connectivity and pairing issues you’re experiencing with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
Decent Hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works pretty well though I have issues keeping Bluetooth connected. I need to reconnect Bluetooth every couple of days, which becomes annoying.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi BigDoug, we truly appreciate your feedback on Nest Hub (2nd gen), and we’re sorry to hear about your issues with keeping Bluetooth connected. We understand it can be annoying that you need to connect bluetooth every couple of days. We’d like to know more about your concern and see how we can help improve your experience. We suggest contacting us anytime here: https://support.google.com/googlenest/gethelp
Basic screen
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No ability to customize home screen, all you can see is time or photos, would be nice to see weather and temp
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Mpatel, thanks for sending in your review for your Nest Hub(2nd gen). We're sorry to hear that your experience was less than ideal when it comes to customization for the home screen.There is an available page in your home screen for weather and temperature which may be helpful for you. Please check the link here for more details about controlling your display: https://support.google.com/googlenest/answer/9137285
If you have additional questions or need further assistance, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Screen size
Perfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the new size. And the stand. Look great on my nights stand tablet
I would recommend this to a friend Nice device hampered by Google assistant
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device looks nice and sleek but Google assistant performance has regressed in past couple of years.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi WW10, thanks for your insights. We appreciate that you liked the nice and sleek design of Nest Hub (2nd Gen). However, we're sorry to hear that you've been experiencing some performance issues with the Google Assistant. If you're willing to try, resetting Nest Hub (2nd Gen) can help fix some hiccups and improve your experience. To reset Nest Hub, check on the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting. You may also need to set up your other devices with Nest Hub (2nd Gen) after resetting.
We'd be happy to work with you and improve your experience with Nest Hub. Please do not hesitate to contact us if you still encounter any issue by contacting us using this link: https://support.google.com/googlenest/gethelp