Customer Ratings & Reviews

Hi Blueberry, thanks for giving us a review about the Nest Hub (2nd gen) and we’re sorry to hear of your issue with reminders.

You can ask your Google Nest or Home speaker or display to set, repeat back, or delete reminders. Reminders can be set for yourself or for others. They can be set for a certain time or for when someone is at a certain place. You can create and manage reminders directly on your speaker or display, or from the Google Home app on your phone. Your device will only say out loud that you have a reminder if you previously set the reminder on the speaker or display with your voice. Visit this link to learn more: https://support.google.com/googlenest/answer/7387866

We’d like to investigate the reasons why reminders don’t work as there could be several reasons that can cause this. We encourage you to visit us anytime here for further assistance: https://support.google.com/googlenest/gethelp

Hi Nathaniel, thanks for the feedback, and for sharing your insights about the Nest Hub (2nd gen). We hear you, and we understand that having the ability to see and select what’s playing on Sonos can be ideal for you. We’d be happy to share this information with the right team for future improvements. Meanwhile, besides viewing Nest Cams and doorbells in the Nest Hub, there are different ways to enjoy the display like viewing photos, playing TV shows and movies, and more. You can visit this link to learn other things you can do with the Nest Hub (2nd gen): https://support.google.com/googlenest/topic/10356591

For any challenges, questions and concerns about the Nest display and its features, we have our specialists always available at Google Nest Help page here: https://support.google.com/googlenest/gethelp

Hi Josnne, thanks for letting us know about the issue. We're sorry to hear that you already exchanged Nest Hub (2nd Gen) for another device. If you ever have a change of heart and reconsider using Nest Hub again, you're more than welcome to contact our support team for any questions or support needs here: https://support.google.com/googlenest/gethelp

Hi there DonEvanstonIL, thanks for sharing the issue with our support team. It is unfortunate to hear that your Nest Hub (2nd Gen) wouldn't connect to your Wi-Fi network, and we're sorry you had to return it.

If you ever have a change of heart and consider using Google Nest products again, our support team would be happy to assist you and help you with your support needs. You're always welcome to reach out to our support team here: https://support.google.com/googlenest/gethelp

Hi ultradragon, we appreciate your feedback on Nest Hub (2nd gen), and are hoping to learn more about your experience with the Nest display. We’d like to know if you have any challenges with its performance or features, and help you the best way we can. You can always reach out to us here for any questions or concerns: https://support.google.com/googlenest/gethelp

Hi Raafat91, thanks for sharing your feedback with us, and we’re sorry to learn of your poor experience with the performance of your Nest Hub (2nd gen) and its Google Assistant.

Google Assistant might not respond properly when you say “Hey Google” or “Ok Google,” particularly in a noisy environment, or if it's having trouble connecting to Google. Retraining your Nest Mini, to better recognize your voice, and adjusting the Hotword sensitivity may be helpful with your situation. You may follow the steps on these help articles:
- Check which devices are using Voice Match: https://support.google.com/googlenest/answer/7588195
- Adjust how sensitive Google Assistant is to “Hey Google: https://support.google.com/assistant/answer/9712065

If the issue persists, you can also try these simple steps below that may improve your experience:
- Check your Wi-Fi network for possible congestion. Relieving some of your connected devices may help free up some bandwidth space.
- Check the distance between the Nest Mini and your router. Ensure that it is within a line of sight from your router.
- Check for wireless interference with other Wi-Fi hotspots or appliances and devices nearby.
- Restart Nest Mini and router to refresh the connection.
- Reset Nest Mini by following the steps here: https://support.google.com/googlenest/answer/7073477

Your feedback means a lot to us. You can visit us anytime here if further assistance is required and we’d be happy to help: https://support.google.com/googlenest/gethelp

Hi there Okgoogle, thanks for reaching out. We're sorry to hear about your dissatisfaction with Nest Hub (2nd Gen).

Your Nest Hub offers a lot of features and we'd like to help you make the most out of it. Our support team would be happy to share and explain all the features to you. Please feel free to contact us here: https://support.google.com/googlenest/gethelp

Hi there TechGuy, thanks for your feedback. We're sorry to hear about your frustrating experience with the Google Home app. Unfortunately, enterprise networks and corporate networks in businesses such as 802.1x/RADIUS networks are not compatible with Nest products, including Nest Hub (2nd Gen). We're always searching for ways to keep improving our products and services, and we'll certainly pass along this information to our product team. Please do not hesitate to reach out to our support team for any other questions or support needs with your Nest Hub (2nd Gen) by visiting us at the Google Nest help page here: https://support.google.com/googlenest/gethelp

Hi momoffour, thanks for reaching out. We´re sorry to hear that the screen for your Nest Hub (2nd Gen) got cracked. We recommend contacting Best Buy for further help with the cracked screen issue.

If you’re near your Nest Hub and mobile phone, only Nest Hub should respond to "Hey Google." Both devices may wake up, but your phone should go back to sleep. To ensure this works for you, we recommend checking the following:
- Update your Google app version. On your phone, open the Google app Search Icon.
At the bottom right of the Home screen, tap More and then Settings and then About. Look for the version number at the top. If your version is below 6.5, go to the Google app page, then tap Update.
- Add the same account to both Nest Hub and your mobile phone. If the phone that responds isn't yours, then these steps won’t fix the issue. If you have multiple Google Accounts, add the account you used to set up Google Home to your phone.

If the you still encounter the same issue even after following these recommended steps, please consider contacting our support team and we´ll do our best to help you with your support needs here: https://support.google.com/googlenest/gethelp

Hi there MrYoBuyer, it’s great to have your feedback on Nest Hub (2nd gen). We’re glad that you find its Google Assistant the best UI in the market, and we’re sorry to hear of your issue with spotty connectivity in some cases.

A range issue or wireless interference can affect the performance of your display. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. If you're experiencing a spotty connection or weak signal, we recommend checking your Wi-Fi network to see if your bandwidth is congested. This may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. If your doorbell is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points.

If you want to consider reaching out to us for additional support or guidance, please contact us anytime at: https://support.google.com/googlenest/gethelp

Hi darnold17, thanks for bringing this issue to our attention. We´re sorry to hear that you are experiencing performance issues with Nest Hub (2nd Gen).

Resetting Nest Hub may be helpful with the issue. A factory reset will reset your Nest Hub to its default factory settings. To reset, check on the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.

If you still experience the same issue even after resetting Nest Hub, we recommend reaching out to our support team for further troubleshooting and isolation. You may contact us here: https://support.google.com/googlenest/gethelp

Hey there, fredreed. Sorry to hear your experience with the Nest Hub (2nd Gen) hasn't been the best. While you may not be able to add apps directly, the Nest Hub (2nd Gen) is integrated with a wide variety of integrated apps and features to help make life easier. Here's a link with more details: https://support.google.com/googlenest/answer/7130274