Customer Ratings & Reviews

Hi there, Ymir. We appreciate your feedback, and we’re sorry to hear that your experience with the Nest Hub (2nd gen) has been less than ideal.

A range issue or wireless interference can affect the performance of your display. It can pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. You may also check for objects such as mirrors and refrigerators between the camera and your router as these items could block the connection. Read Troubleshooting Wireless Interference here: https://support.google.com/googlenest/answer/9276282

We also recommend checking your Wi-Fi network to see if your bandwidth is congested, which can happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. If your display is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points.

For additional assistance, you can contact us through our support channels here: https://support.google.com/googlenest/gethelp

Hi there, we´re glad you liked Nest Hub (2nd Gen). We value your feedback and we´ll definitely take note of it. Our product team would love your suggestion since we´re always searching for ways to improve our products and services. If you have any other concerns you would like us to address, please feel free to contact our support team here: https://support.google.com/googlenest/gethelp

Hi Rohit, thank you for posting your review on your Nest Hub(2nd gen). We're sorry for the irritating experience you had with the error message you're receiving. We'd like to get more details about the issue so we can help find the cause and assist you with troubleshooting tips that may improve your experience. Please reach out to our support team on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi Deszz, we truly appreciate your feedback on Nest Hub (2nd gen). We’re glad that you’re getting the most out of its features, but are sorry to hear that you find it with limited apps only. Having the ability to side load apps can be a great addition to its functionality, and we’ll certainly pass this information along to our appropriate team as we’re always looking for ways to improve our products and services.

We care about your experience, and we’re always here to help. For question, concerns, or anything you want to share, simply visit us anytime at: https://support.google.com/googlenest/gethelp

Hi Donna, thanks for choosing our Google Nest products. Nest Hub (2nd Gen) doesn't really provide any Wi-Fi router functions to help improve the Wi-Fi coverage area for your home. Rather, your Nest Hub comes with a lot of features that enable you to catch up on Netflix shows, watch YouTube videos, listen to music on the enhanced speaker, and more. With just a tap or with your voice, be able to control thousands of compatible smart devices from one central display. Nest Hub helps with your busy home. See your calendar and create reminders and to-dos.2 Wind down to soothing sounds at bedtime and wake up gently to a Sunrise Alarm. Make the most by visiting this page: https://support.google.com/googlenest/topic/7195269

However, if you're looking for a Wi-Fi mesh system that can help provide whole home coverage, we recommend checking out our Google Wi-Fi products here: https://store.google.com/us/product/google_wifi

You can also speak to our support team for further help and guidance with your support needs by visiting us at the Google Nest help page: https://support.google.com/googlenest/gethelp

Hey there, TravisM. Thank you for sharing your review on Nest Hub (2nd gen). We're sorry to hear that your experience with the device was less than ideal when it comes to customization. If the app you're using for podcasts is linked to the Google Account on your Nest Hub (2nd gen), you can use voice commands to play a specific podcast you want to listen to. For detailed instructions on how to link your podcast services, you can visit the Google Nest Help article here: https://support.google.com/googlenest/answer/10271908

Hi sendian82, thanks for taking the time to share your feedback about the Nest Hub (2nd gen). We’re sorry to learn that you’re having issues with its performance and features. We understand it can be frustrating to deal with such issues and this is not the ideal experience we want you to have.

Nest display issues, similar to the issues you highlighted, are often caused by a spotty connection or weak signal. We suggest checking your Wi-Fi network to see if your bandwidth is congested. If you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network, removing other connected devices to your Wi-Fi may relieve network congestion. We also suggest the steps below that might help:

- Check for possible interference. Appliances like your microwave oven, refrigerator or even your neighbors Wi-Fi network may cause interference with your Nest display.
- Ensure that your Nest display is in line of sight with your Wi-Fi router to get the best signal strength and Wi-Fi coverage.
- Restart your router, your modem and your Nest Hub.

If the issues persist after trying the steps above, we’d like to get more details about these issues as there could be other reasons why the Nest display is not performing well. We suggest reaching out to our specialist anytime and we’ll do our best to help improve your experience, here: https://support.google.com/googlenest/gethelp