Customer Ratings & Reviews
- Model:
- GA01331-US
- SKU:
- 6450820
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the Nest Hub 7” Smart Touchscreen Display for its sound quality, ease of use, and convenient screen size, frequently praising its seamless setup and helpful Google Assistant integration. While some users noted occasional slow response times, the positive feedback on features like sleep tracking and smart home integration outweighs these concerns. Many appreciate the device's value for its price point.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Compatibility
Employee was wrong.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I purchased this I ask the employee if I could use this with a ring alarm. She said yes you can and to this day it does not work with RING. Now it sits useless on my desk.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Goopy, thanks for sharing a review with us about the Nest Hub (2nd gen), and we’re sorry to learn that it didn’t meet your expectations. We can imagine how frustrating it can be when you were told that it would work with Ring but it didn’t. We recommend reaching out to Best Buy if you wish to replace or return your product. If you’d like to consider using the Nest display and its features, you can learn all the things you can do with the Nest Hub using this link: https://support.google.com/googlenest/topic/7195269
And if you’ll need assistance with any questions or concerns about the Nest display, you can visit our dedicated team anytime here: https://support.google.com/googlenest/gethelp
Nest Hub 7” Smart Display with Google Assistant
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does everything I wanted and expected it to do, based on the description of the item on the box it's packaged in.
I would recommend this to a friendSave your money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor. Microphone is poor compared to the little nest minis. No matter how you set the sensitivity 50% one of the minis in another room answers instead of the hub. The hub won't recognize my voice 75% of the time. I can't add anything to a shopping list because that function doesn't work with voice match and isn't available without it. It sometimes works with my home automation, sometimes it doesn't. I've had it for 2 years and it hasn't not improved in functionality or effectiveness. I loathe going back to alexa but these guns are trash.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello AndyM, thanks for sharing your feedback to let us know of your concerns with using the Nest Hub (2nd gen). We’re sorry to hear you’re not having the ideal experience we want to share with you.
If a different Nest device responds to your voice commands, check to make sure that you have linked the same Google accounts on your phone and other devices. If you want to talk to a different device while being next to another, include the device name while you say your command. For example, you can say "play music on the living room speaker". Visit this link for more details: https://support.google.com/assistant/answer/9795537
You may also reach out to our support team if additional assistance is required: https://support.google.com/googlenest/gethelp
- Cons mentioned:Compatibility
Google home
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t meet my expectations getting ready to return to the store. Didn’t work with all my Google prodicts
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, RobertoP. We appreciate your feedback on Nest Hub (2nd Gen). We’re sorry to hear that your expectations are not met. We’d like to see how we can make this right for you. Our support team is always available to help you here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Responsiveness
Get the Echo.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sucks. It almost never does what I want, it's impossible to get it to cooperate when it does listen, I absolutely hate it. If I could give it 0 stars, I would.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi ItsLizzieYo, thanks for sharing your feedback to let us know your issues with using the Nest Hub (2nd gen), and we’re sorry to learn of your poor experience with the performance of its Google Assistant.
Your Nest display could be having trouble connecting to Google, and these simple steps may clear these issues out:
- Check your Wi-Fi network for possible congestion. Relieving some of your connected devices may help free up some bandwidth space.
- Check the distance between the Nest display and your router. Ensure that it is within a line of sight from your router.
- Check for wireless interference with other Wi-Fi hotspots or appliances and devices nearby.
- Restart Nest display and router to refresh the connection.
- Reset your Nest display. On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.
Meanwhile, we also recommend adjusting how sensitive Google Assistant responds to the hotword “Hey Google”:
- Open the Google Home app.
- At the bottom, tap Home.
- Select your Nest Mini or the device you want to adjust.
- At the top right, tap Device settings > “Hey Google” sensitivity.
- If you don’t find “Hey Google sensitivity,” first tap Audio.
- Choose how sensitive you want Google Assistant to be when it responds to you.
- To change this setting on another device, tap Adjust more devices.
Lastly, it may also be helpful to retrain your Google Assistant to better recognize your voice. See the steps below on how to do this:
- On your phone or tablet, open the Google Home app
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
We're always looking for ways to create a better experience, and your feedback counts. And if you’d like to reach out to us for additional assistance, you'll find our contact details using this link: https://support.google.com/googlenest/gethelp
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google home works great. Great picture and love the fact that you can make video calls. And look at vidoes.
I would recommend this to a friendAssistant at a decent price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great assistant that can be used as a music speaker, digital photo frame or to watch TV/movies.
I would recommend this to a friendBuy in on sale
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a really helpful tool to have in the common area of our apartment. I really like the digital photo album that you can set up. If it is on sale, I think it is worth it.
I would recommend this to a friendFrog
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my mom and she watches the weather frog all day everyday! Doesn’t use it for any other function
I would recommend this to a friendLacking options
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lacking the opportunity to customize it as needed. Google should hire me for a better product
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Bepi69. We hear your feedback about the Nest Hub (2nd gen), and we'll pass this information along to the right team as we're constantly looking for ways to improve our products and services. If help with the performance or functionality of the Nest display is needed, don't hesitate to let us know by visiting us here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Response time
Newer is not always better :-(
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved my first google home hub, this one has given me nothing but grief :-( it asks me to repeat the request every single time I ask anything!!!! I miss my old one!!
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for your feedback and for bringing this to our attention. We’re sorry to hear you’re having trouble with your Nest Hub not understanding your commands. This is not the type of experience we want you to have, and we’re here to help.
Google Assistant might not respond properly when you say “Hey Google” or “Ok Google,” particularly in a noisy environment. Also, being specific with your query will help you get better responses. Make sure that Nest Hub recognizes your questions correctly. Ask the same questions to see if you will get the same answer. Retraining your Nest Hub, to better recognize your voice, and adjusting the Hotword sensitivity may be helpful with the issue.
Retrain Voice Match:
- On your phone or tablet, open the Google Home app.
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
Change Nest Hub's hotword sensitivity:
- Open your Google Home app.
- Select your Nest Hub.
- At the top right, tap the Settings (Gear) icon.
- Then tap Audio.
- Then tap "Hey Google" sensitivity and adjust the slider to make your Nest MIni more responsive to the hotword.
We also suggest trying these simple steps below that may improve you experience:
- Check the distance between the Nest Hub and your router. Ensure that it is within a line of sight from your router.
- Check for wireless interference with other Wi-Fi hotspots or appliances and devices nearby.
- Restart Nest Hub and router to refresh the connection.
If you'll experience the same issue even after doing all the steps above, we suggest reaching out to our support team so we can check on your Nest Hub. We'd be happy to assist and help improve your experience. You can contact us here anytime: https://support.google.com/googlenest/gethelp
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I definitely needed a good alarm cock but this gadget is so much more. I have integrated the hub into my google home system. Really handy!!
I would recommend this to a friendGreat Device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this little hub. Haven’t used it to it’s full capabilities but looking forward to exploring in 2023
I would recommend this to a friend- Pros mentioned:Screen size, Sound quality
Capable home hub with great sleep tracking
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 2nd generation Google Nest Hub is a great device that provides access to your smart home and can also give insights into personal wellness using the new sleep tracking feature. The great thing about this device is that it comes with a host of features built all into one device. It provides all the functionality of a Google Nest Mini or Nest Audio being a smart speaker that you can control with your voice and has all that Google Assistant goodness. With that, you can also play music through this device (Spotify, Pandora, YouTube, Deezer, Apple Music) and what’s really cool is that if you have more than one Google Nest Smart Speaker device, you can group them together to play music on numerous devices at once. As a smart display, you can watch Netflix, Disney+, Hulu, and a host of other video streaming apps on its 7 inch display, as well as display photos through Google Photos. It also provides access to your home video cameras if you have those set up, and these don’t necessarily need to be Nest cameras. I use Arlo cameras and they integrate perfectly fine using the Google Home app. It has a touchscreen display but this is probably the only area where there could be some improvement…and I’m being a little nit-picky with this but it’s really the only thing I noticed that wasn’t amazing. Touches are responsive and tapping areas of the display work well but with swipe gestures, which generally switch screens, the display doesn’t keep up as well. When you swipe, it may take a moment before the interface actually changes screens. In general it’s not a big deal and it’s not like I use this device for lengthy amounts of time like an iPad but just don’t expect something as responsive as a tablet. The newest feature which comes with this device is Sleep Sensing and this works very well. You’ll go through a short setup process providing some details about your sleep schedule which takes a couple minutes. And that’s it. It just automatically tracks your sleep from there providing you with how long you’ve slept, the time when you went to bed as well as how long you were in bed before you fell asleep, what time you woke up, if you woke up in the middle of the night, and then even more advanced stuff like respiratory rate, how many times you coughed, minutes snored, and the room temperature and how much light there was in the room. I compared these stats with a watch that has sleep tracking and it was astoundingly accurate. Very cool stuff and this information will also be synced over to Google Fit if you happen to use that app for tracking health and wellness. For $99, I think this device is easily worth it since it packs in so many features all in one.
I would recommend this to a friend - Pros mentioned:Sound quality
Sleep sense didn’t work for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as for the bedroom to add to a couple 1st gen Hubs around the house. The sound was improved, new colors are nice. But Sleep Sense feature was a fail. It would claim I only slept for 1 hour or so, when was more like 7.5. I think if you sleep on your side, or you have a comforter covering you, then the radar sensor often can’t detect your presence. So had to return it, since that was my main reason for getting it.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Hiko, thank you for your review. We're sorry to hear that your Nest Hub (2nd gen) experience did not match your expectations and that you had to return it, but we appreciate you bringing this issue to our attention. We’re still hopeful that you will give the Nest Hub (2nd Gen) another shot in the future. We're always looking out for the feedback from all our product users since we're always improving our products and services. Your feedback definitely goes a long way in helping us achieve this goal.
If you ever need further assistance or would like try our products again, please don't hesitate to reach out to our support team here: https://support.google.com/googlenest/gethelp
Great features
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up. Google Assistant maintains its superiority to all other voice recognition technologies.
I would recommend this to a friendWrist than 1st Gen.?
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works way less functionaly than the 1st Generation, too bad that 1st generation stopped working. Seems the old one listened and did what I told it the 1st time!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JAZIsDAD, thank you for sharing your review here. We're sorry to hear that you're experiencing some difficulties with your Nest Hub(2nd gen) when it comes to the responsiveness of your Google Assistant when using voice commands on the device. We suggest that you retrain your Nest Hub to better recognize your voice as this may help with voice control. We also suggest adjusting the Hotword sensitivity as it may also be helpful with the issue. You may follow the steps below to help improve your experience:
Retrain Voice Match:
- On your phone or tablet, open the Google Home app.
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
Change Nest Hub's Hotword sensitivity:
- Open your Google Home app.
- Select your Nest Hub.
- At the top right, tap the Settings (Gear) icon.
- Then tap Audio.
- Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Hub more responsive to the Hotword.
If the issue still persists or if you've done the steps before, please don't hesitate to contact us on our Google Help site and let us help you in finding a better resolution. You can reach our help page here: https://support.google.com/googlenest/gethelp
Useful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device work perfectly with my other device. Easy Voice recog/command. Broadcast feature awesome
I would recommend this to a friendGreat Gift for Any Age
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great gift that you can give anyone who is looking to understand how smart devices work.
I would recommend this to a friendDoesn’t have sleep sense
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think they’re neat. I use it for casting YouTube and music, alarms, productivity, etc. The only thing that sucks is that it doesn’t have sleep sense on this one.
I would recommend this to a friend