Customer Ratings & Reviews
- Model:
- GA01331-US
- SKU:
- 6450820
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the Nest Hub 7” Smart Touchscreen Display for its sound quality, ease of use, and convenient screen size, frequently praising its seamless setup and helpful Google Assistant integration. While some users noted occasional slow response times, the positive feedback on features like sleep tracking and smart home integration outweighs these concerns. Many appreciate the device's value for its price point.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Camera
not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It wasn’t what I was expecting. It does not have cámara.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi Ajdg, thanks for sharing a review. We’re sorry to hear that your Nest Hub (2nd gen) didn’t meet your expectations. The Nest Hub (2nd gen) was an updated version of the Nest Hub. Though we added the Sleep Sensing feature, it has no Nest Cam built-in. Please visit this link to learn more about Google Nest and Home device specs: https://support.google.com/googlenest/answer/7072284
You may also check out for the Nest Hub Max with a built-in Nest Cam here: https://support.google.com/googlenest/answer/9334359
If you like a lot of gadgets then it's good for yo
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you like to talk to devices you might be happy but it's basically a paperweight however it's good to use to make phone calls for the younger ones that don't have a phone
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Tommy J. Thanks for your feedback on the Nest Hub 2nd Gen! I understand your perspective that it might not be for everyone, especially if you're not keen on voice interaction. While the Nest Hub is great for voice interaction, it also offers a variety of other features like displaying photos, controlling smart home devices, and watching videos. It might be worth exploring these features. If you have questions and concerns, please reach out to our dedicated team of specialists on the Google Help Center page here: https://support.google.com/googlenest/gethelp
Don't.....
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work properly... Had to return ASAP. Music doesn't play all the way through on Spotify. Contacted Google and they said its a known issue and is getting addressed.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, RaeRae. We appreciate you for sharing your experience with us. We're sorry for having fallen short of helping you with your support needs and it's unfortunate to hear that you had to return your Nest Hub (2nd Gen). We're hoping you will give our Google Nest products another shot and consider using them again in the future. We'd be happy to answer your questions and provide you with a worthwhile experience when you visit us here: https://support.google.com/googlenest/gethelp
Good smart screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good for what is intended for specially if you have lot of neat device.
I would recommend this to a friendBAsic google smart device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok. Basic google stuff. It has a display and does basic smart stuff.
I would recommend this to a friendConnectivity Issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works when it does want to…..do not waste your money on this crap hub.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Andrea123, thank you for your review. We're sorry to hear you're having trouble with your Google Nest Hub (2nd gen). We'd like to help resolve any questions or concerns you have about the device. Please contact us at the following link: https://support.google.com/googlenest/gethelp?hl=en
Google hub 2nd generation
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice color, but sometimes I have to repeat my requests
I would recommend this to a friendBrand response from Nest Support
Posted .Hi JenniferH, it's great to hear that you liked the nice color of your Nest Hub (2nd Gen). We're sorry to hear that you are sometimes having to repeat your voice commands.
Adjusting your Nest Hub's mic sensitivity and retraining it to better recognize your voice can be helpful with the issue. Check out the steps below:
Retrain Voice Match:
- On your phone or tablet, open the Google Home app.
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
We also recommend changing Nest Hub's hotword sensitivity:
- Open your Google Home app.
- Select your Nest Hub.
- At the top right, tap the Settings (Gear) icon.
- Then tap Audio.
- Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Hub more responsive to the hotword.
If the issue remains, we suggest contacting our support team and work with you to isolate the root cause of the issue. You can reach out to us using this link: https://support.google.com/googlenest/gethelp
Google nest
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This replaced my first Gen and still has all the same issues. Still looses connection to C by GE bulbs and Google does seem to care since it has been going on for years. Would not recommend
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Slj613, we appreciate the feedback and we're sorry to hear that your experience with your Nest Hub(2nd gen) didn't meet your experience in terms of improved performance from previous versions. We'd like to know more about how the device was setup and help find a better resolution for you. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Best hub
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This device did not work as it was described to me in the store.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for sharing your feedback with us. We're sorry that your Nest Hub experience has been less than ideal. You can check out this help article to learn more and explore the features for your Nest Hub:
- Explore what you can do with Google Nest devices: https://support.google.com/googlenest/topic/7195269
If you need further assistance, please feel free to reach out to us here: https://support.google.com/googlenest/gethelp
Best
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not my favorite but I’m going to keep it!!!!!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi AwesomeTech, thanks for posting a review about the Nest Hub, and we’re sorry to hear that your experience isn’t ideal. We’re hoping to learn more about your challenges with using the Nest display and see how we can help provide a better experience. If you’re willing to share more details about your feedback, please visit us anytime here so we can work together towards resolution: https://support.google.com/googlenest/gethelp
Would not recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for first year. Item died after a year and no support from Google. Woke up one morning to Google screen. Teied to revive bimut no go.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello Jfw1961, thanks for writing us feedback about your experience with using the Nest Hub (2nd gen). It’s unfortunate to hear it won’t turn on after such a time. We appreciate all your efforts in trying to make it work, and we apologize for falling short on your support needs. Feedback like this helps us improve our products and services, including how we handle customer concerns with care and efficiency, and we’ll definitely let our teams know about this. Meanwhile, we’re hoping for another chance to help you with your concern. Please share with us your recent contact reference for further investigation, here: https://support.google.com/googlenest/gethelp
Disappointing doesn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.“Call my IPhone”, the hub calls but IPhone doesn’t ring. TWO Genius techs have come out and neither one has been trained on it and couldn’t figure it out. They didn’t have good things to say about Google. Disappointing
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there quicksearch, we're sorry for falling short of providing help with your support needs. We can only imagine how disappointing this experience may have been for you. If you're willing to try, please consider contacting our support team once more. We'd like to take another shot at figuring out what may be causing the issue. Please feel free to reach out to us using this link: https://support.google.com/googlenest/gethelp
There’s a glitch!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Useless I’m taking it back. It loses connection all the time to the internet and says in the middle of the night there’s a glitch several times and wakes me up. Horrible product.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Scooby, thanks for sending your feedback here about your experience with the Nest Hub (2nd gen), and it’s unfortunate to learn of the trouble it has caused you. We can see how inconvenient it has been when it loses connection all the time, and that it wakes you up in the middle of the night due to a glitch. If you’re willing, it may be helpful to get in touch with our specialists for a closer look so we can figure out a way to provide a better experience for you. You’re more than welcome to contact us anytime here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Screen size, Sound quality
Very Cool Device
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this device for many reasons. Out of the box, set up was a breeze. The screen is the perfect size and does not take up much room at all. One of the best features is there it a switch on the top rear of the speaker which allows you to turn off the microphone whenever you choose. The display is crisp and clear and the speaker has very decent range to it. The screen touch sensitivity is very responsive. I tried the sleep sensing function and I very much liked how it monitors your breathing and it even tracks if you cough and of course the snoring as well. I find myself tracking it every morning after waking up. A very cool feature. This is a great device to pick up. I have all my smart devices running through the Nest Hub and it works flawlessly. A must have for fellow smart device lovers.
I would recommend this to a friend Very bad screen and sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad screen quality and refresh. Very few features. And the worst sound quality I've heard in a while.
No, I would not recommend this to a friendNo! No! No!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this on January 10, 2023. Today is April 4, 2023. The Google nest is not working properly AT ALL. I'm extremely flustered!!!!!!!!!!!!! Never again.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, SleepyInDC. It's unfortunate to learn that you're having a difficult experience with Nest Hub(2nd gen). We encourage you to reach out to our support specialists so we can better identify the cause of the issue and find a better resolution for you and improve your overall experience with the device. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Crap touch responsiveness
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is unusable because of laggy touch responsiveness. I returned on the same day. Sticking to Alexa
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Lalit. Thank you for posting a review about the Nest Hub (2nd gen). We're sorry to hear that your experience with the device was less than ideal and that you had to return it. This is not the initial impression we want you to have. We appreciate the feedback and have taken note of it. If you’re ever considering Google products in the future and have some inquiries, please don't hesitate to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp
Google Hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to return this actually. The hub doesn’t stay connected at all. It’s definitely not as good as the ring. I don’t like the google nest I feel I wasted my time and money.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Katie, thanks for informing us about the issue. We're sorry to hear that Nest Hub (2nd Gen) didn't meet your expectations and that you wish to return it.
We'd like to help you with your concern and provide you with a better experience with your Nest Hub. Connectivity issues are mostly affected by different factors. If you're willing to give it a shot, here are some recommended steps that may be helpful with the issue:
- Check for possible congestion in your Wi-Fi network. Removing some of your connected devices can help free up some bandwidth space. You may then check to see if you will still experience the same connectivity issue.
- You may also check for possible sources of interference such as the thick walls and appliances in your home.
If you encounter any further issue, please consider contacting our support team for further troubleshooting and isolation here: https://support.google.com/googlenest/gethelp
Don’t think you will get free toutub subscription
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device it self it is okay but I didn’t redeem the 3 months YouTube and other things coming with it
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Munder. Thanks for the feedback you shared about the Nest Hub (2nd gen), and we’re sorry to hear that you came across an issue with the promotional offer. We encourage you to contact your retailer for help with redeeming your available offers. For concerns around the performance or features of the Nest display, our dedicated team is always at your service here: https://support.google.com/googlenest/gethelp
Google hubs are bad in general
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google hubs have issues all the time glitching. They sell these hubs knowing it’s not good(google!)
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, RaoufD. Thanks for sharing your feedback on the Nest Hub Max. We hear your concerns, and we’re hoping to learn more whether these are about the performance or connectivity. Please contact us anytime here and we’ll do our best to help improve your experience: https://support.google.com/googlenest/gethelp