Customer Ratings & Reviews
- Model:
- GA01331-US
- SKU:
- 6450820
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the Nest Hub 7” Smart Touchscreen Display for its sound quality, ease of use, and convenient screen size, frequently praising its seamless setup and helpful Google Assistant integration. While some users noted occasional slow response times, the positive feedback on features like sleep tracking and smart home integration outweighs these concerns. Many appreciate the device's value for its price point.
This summary was generated by AI based on customer reviews.
Now a paper weight after changing wifi
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was great until my wifi was changed. Now it is a paper weight. The settings are pretty and totally useless. I cannot find anything there to enable me to reset wifi settings. It is there, but someone wanted it to look pretty, but function was not important.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Thanks for reaching out, sum86. Sorry to hear you’re having problems reconnecting to your Wi-fi on your Nest Hub (2nd Gen) — that seems out of the ordinary. A factory reset can help solve that problem and here’s how:
On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting. Once it does, you’ll need to set up your device again.
If that doesn’t work, we’d be glad to investigate, reach out to us here: https://support.google.com/googlenest/gethelp
DO NOT BUY!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Symptom: After a Google Home software update, Google Home Hub now stays stuck with the logo 'G' regardless when trying to do a factory reset. Google Service Specialist's response: It shouldn't do that, and you passed your 1-year warranty last September. The resolution is to go buy another one. My thoughts I've been a google fan and champion for as long as I can remember. If a software update bricks your device, I'd assume that there should be a solution for that. It's not as if the user has damaged it, but rather the company is at fault. For me to now go buy another device, with the expectation for it to fail within a year and a bit is absolutely ridiculous. When I first go the google home hub, it wasn't as useful as I first thought of it, and at least I was able to use it as a picture frame and then my son's display to play youtube videos. After the initial resolution the specialist provides, it now makes me question the level of quality of the software-hardware and support (which I never thought I would have to question). Is this something now that I have to question on all potential future purchases?
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Sam1, thanks for posting your feedback to let us know your experience with the Nest Hub (2nd gen), and with our customer service team. We apologize for falling short on your support needs. We’ll use your feedback to work on improving how we handle customer concerns with accuracy and efficiency. Meanwhile, we’d be happy to investigate your concern further and see how we can help improve your experience. Please share with us your recent case number here so we can have a closer look into it: https://support.google.com/googlenest/gethelp
Don’t buy it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a big part of my managing my home until it stopped responding to voice commands. Done everything recommended but doesn’t work. Both of them have died. Would not buy again
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, WilliamL. Thanks for your feedback. We're sorry to hear about your experience with the Nest Hub (2nd Gen). It's disappointing when a product that plays a significant role in managing your home suddenly stops responding to voice commands, especially after trying all recommended troubleshooting steps. It sounds frustrating to have encountered this issue with not just one, but both devices. We wanted to know more of your concern, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp
decent for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best sounding audio quality but the screen still works amazing
I would recommend this to a friendBrand response from Nest Support
Posted .Hello there, Luke. Thanks for your feedback on Nest Hub (2nd Gen). We’re glad that the screen works well, but we’re sorry to hear that your experience with the audio quality is below your expectations.
We suggest adjusting the volume of your Nest speaker that can improve its sound either by voice, by touch, or from the Google Home App. You can also change the audio settings of your speaker in the Google Home app following the steps below:
- Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Nest speaker.
- Open the Google Home app.
- Tap the device you want to adjust, select Settings, select Audio, then select Equalizer.
- Adjust Bass and Treble level.
Please let us know by contacting us if more help is needed, here: https://support.google.com/googlenest/gethelp
Nest Hub
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This new unit is 12ft away from the the main wi-fi and mesh router. On most day's i have to re-boot the Smart Display. I also replaced the unit downstairs, its installed 2x from the mesh router downstairs. This unit reconnects without having to reboot the Hub.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello Cortland, thanks for sharing the details of your feedback on Nest Hub (2nd gen), and we’re sorry to hear that one of your Nest displays is performing below your expectations.
Your Nest display could be having trouble connecting to Google, and you can try these simple steps below that might help:
- Check your Wi-Fi network for possible congestion. Relieving some of your connected devices may help free up some bandwidth space.
- Ensure that it is within a line of sight from your router.
- Check for wireless interference with other Wi-Fi hotspots or appliances and devices nearby.
- Reset your Nest display. On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.
We're always here for your support needs, please let us know if further assistance is required: https://support.google.com/googlenest/gethelp
Defective Data Eater
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had it for a month and mine must defective as it is using an enormous amount of data. Near the end of last month I got a notification that I was reaching my data cap. I've never gotten that! I unplugged it for 3 days and behaved normally on my WiFi connection, and used only 3% of my data allowance. With it plugged back in for 11 days I have used 36% of my monthly data allowance. I have done research and The Hub is not supposed to do that; but Google Home App and the device itself are not very user friendly when trying to figure out why it is doing this. I have the mic, all motion and sleeping sensing features turned off so it is basically a glorified clock and still eating my data! And I'm 3 days passed the refund/return date, which is upsetting as a new unit might have been something I would be willing to try because it is a nice little machine.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Mandia, thanks for reaching out. We're sorry to hear that your Nest Hub (2nd Gen) is consuming more data than usual.
If you're willing to try, resetting your Nest Hub (2nd Gen) may be a good step to see if it might be able to fix the higher data usage issue. Keep in mind that this process will erase all data and that you may need to set it up again. To reset, check on the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting. You may then try and see if your Nest Hub (2nd Gen) will still consume more data than usual.
If resetting doesn't fix the issue, then we may need to take a closer look and see what may be causing the issue. You may speak to our support team using this link: https://support.google.com/googlenest/gethelp
An expensive clock for your nightstand
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sunrise alarm is like a flashlight in the face. It's basically become a very expensive clock for me. I wouldn't recommend for the bedroom, don't know about other parts of the house.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, BenCoop. Thank you for sharing your feedback on the Nest Hub (2nd Gen). We sincerely apologize that you haven't been able to fully enjoy the capabilities of your device.
The Nest Hub (2nd Gen) was specifically designed to offer unique entertainment and smart features, enhancing the intelligence of your home. With the assistance of the Google Assistant, you can effortlessly control various aspects of your home, such as adjusting lights, turning on TVs, and adjusting the temperature, all through convenient hands-free commands. Moreover, it provides seamless entertainment options, allowing you to view photos, stream music, read or watch the news, and more. You can even make requests or cast content directly from your phone. Additionally, you can utilize the device to broadcast messages throughout your home, add events to family calendars, and enjoy other practical features. To discover the full range of rich features available on your Nest Hub (2nd Gen), we recommend visiting this link: https://support.google.com/googlenest/topic/7195269.
We would like to ensure that you have a more positive experience with your Nest Hub (2nd Gen). If you have any questions or require assistance, our support team is ready to help. Please feel free to reach out to us here: https://support.google.com/googlenest/gethelp
Google will not warranty the device.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen gave out before the Warranty period expired, but Google will not service it because they don't consider PR for their shipping and return services. I bought it through best buy which is supposed to be an authorized retailer. Well since we are "outside" the continental USA, google has refused to service the defective device. So if you buy this and live in PR know that Google will refuse to service/warranty your device which is just absurd.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Jhon. We appreciate your feedback and we're sorry to hear that you had a negative experience with the Nest Hub (2nd Gen). It is definitely frustrating to have a device fail before the warranty period ends and then be unable to have it serviced due to your location. We would like to recommend reaching out to BestBuy to escalate your concern so they can assist you with your request. In the future, if you have questions and other concerns, please feel free to reach out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp
Nesthub
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The device is ppl friendly insomuch im talking to a buddy! It seta reminders, is my surveillance hub, music and google info hub! All in one!
I would recommend this to a friendWould not work.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a google speaker and I purchased a hub to work with my nest doorbell. The hub and the speaker are supposed to able to play the same music. That feature works, some of the time. The hub never did display the nest doorbell. I spent hours on the phone with Google support and they were all useless. I actually spoke to two different technicians that had roosters crowing in the background. It was almost impossible to hear the google tech over these birds. It’s not worth the aggravation.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi PuntaGorda, thanks for sharing your review with us. We apologize for the poor experience you had when reaching out to our support team for assistance with your Nest Hub(2nd gen). We'd like to redeem ourselves and help find a better resolution for you if you're willing to give us another chance. Please contact us on our Google Help page and have your Case ID ready so we can check the history of the case. You can reach our help page through this link: https://support.google.com/googlenest/gethelp
Crear value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect company always.easy set up. Very nice touch screen
I would recommend this to a friendI LIKE IT!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like it!! I use it everyday in multiple ways!! BUY IT!!!
I would recommend this to a friendPoorly designed garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too slow and laggy to be usable. Not customizable - basically a tiny photo frame is it's main use. Recipes don't work. It freezes constantly. Can't play a song in Spotify without it stopping and loading throughout the song. YouTube is so buggy as to be useless. I've done all the troubleshooting - this device is poorly designed garbage.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jason89, thanks for your feedback. We´re sorry to hear that you are experiencing multiple issues with Nest Hub (2nd Gen).
Resetting Nest Hub may be helpful with the issue. A factory reset will reset your Nest Hub to its default factory settings. To reset, check on the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.
If you still experience the same issue, we recommend reaching out to our support team for further troubleshooting and isolation. You may contact us here: https://support.google.com/googlenest/gethelp
Google disabled features.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy google hub if you plan to use it as part of a speaker group. Google disabled this feature on all hub devices without any warning to owners an no compensation for the loss of the feature.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, RickCee. We’re sorry that you had a disappointing experience with your Google Nest Hub (2nd gen) when it comes to including the device in a speaker group. We recently made some updates that should allow you to include the device in your preferred speaker group. You can check this Google Help article for steps on how to manage this: https://support.google.com/googlenest/answer/7174267
If you need further assistance or if the issue still persists, then we recommend reaching out to our support team so we can help find a better resolution for your concern. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Horrible customer service and no help
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our devices have bewn giving us issues for over a year and we have done all the steps they suggested to fix them. None have worked for more than an hour. We were just told they cant do anything and we arw on our own. 9 devices i have. What a waste of money
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey Nathan, we appreciate you for sharing this with us. We're sorry to hear that you're having a frustrating experience with your Nest Hub(2nd gen) and with our support team. If you're willing to give it another go, we'd like to redeem ourselves and help find a better resolution for you. Please reach out to our support team again with your Case ID/Reference ID by visiting our Google Help page here: https://support.google.com/googlenest/gethelp
Google Hub
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was great but now after about 5 months of having it i can’t see the clock display at night when i turn off the lights there has to be a light on in order to see the display. So if i wake up during the night to see what time it is i can’t see it. Very disappointed on that
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi KaylaGoogle, thanks for reaching out to us. We're sorry to hear that your great experience was abruptly discontinued after only using your Nest Hub (2nd Gen) for 5 months. If you haven't tried yet, resetting your Nest Hub may be helpful with the issue. A factory reset will reset your Nest Hub to its default factory settings and erase all data. To reset, check on the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.
If you still experience the same issue even after resetting Nest Hub, we recommend reaching out to our support team for further troubleshooting and isolation here: https://support.google.com/googlenest/gethelp
Radio Alarms do not work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.From what i experienced and what i read on on google support, a radio alarm does not function on this device. This has been a software bug since September 2022 and has yet to be fixed.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, DougC. We appreciate your feedback, and we’re sorry to hear about your experience with the Nest Hub (2nd gen).
If your speaker or display isn't connected to Wi-Fi at the time of the media alarm, a general alarm will sound instead. A range issue or wireless interference can affect the performance of your display. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. If you're experiencing a spotty connection or weak signal, we recommend checking your Wi-Fi network to see if your bandwidth is congested. This may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. If your device is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points.
We’re hoping for an opportunity to help you. Please contact us anytime here for additional assistance: https://support.google.com/googlenest/gethelp
Not compatible for me.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot get this thing to connect to our spectrum WiFi. Other google devices will but not this one. I wanted to love it but it’s just not working. I even YouTubed it and nothing.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, user409321. Thank you for posting your concern with your Nest Hub(2nd gen). We can see that you're having some difficulties connecting the device with your Wi-Fi network. We suggest checking the distance between the router, setup device, and Nest Hub. The recommended range among them is within 15 to 20 ft during setup. If you've tried this before or if the issue still persists, then we recommend reaching out to our team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.disconnected from my home and stopped connecting to wifi after 1 year. I rebooted, uninstalled reinstalled and its junk.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi jiddo, we appreciate your feedback and effort in trying to troubleshoot the issue. We’re sorry for the inconvenience caused by the connectivity issue of your Nest Hub.
Connectivity issues are sometimes related to different factors like Wi-Fi network congestion, distance of the device from the router, wireless interference with other Wi-Fi hotspots or devices nearby and outdated router firmware. If you’re willing, we suggest trying the steps below that might help:
- Be sure you use the provided power supply of your Nest Hub and make sure it is connected directly to a wall outlet.
- Try moving your Nest Hub near your router.
- Unplug your Router and Nest Hub from electrical wall outlets for 60 seconds, then test if the same issue occurs.
- Check for possible congestion in your network. Removing some of your connected devices may free up some bandwidth space.
- Make sure that the phone or tablet and Google Home app are all up to date.
- Turn off other connected devices to your Wi-Fi network to avoid congestion.
- If you have a dual-band router, try setting up your Nest Mini on either the 2.4GHz or 5GHz bands and see which band is more reliable.
- As a last resort, perform a factory data reset on your Nest Hub. See the step by step guide here: https://support.google.com/googlenest/answer/7073477
We care about your experience. For further assistance, please reach out to our support team using this link: https://support.google.com/googlenest/gethelp
Terrible voice recognition
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible voice recognition, few features. Nice for recipies when cooking.
No, I would not recommend this to a friendBrand response from Nest Support
Posted ."Hello there, SincereReviewer. Thanks for leaving feedback, and we’re sorry to hear about your experience with the performance of your Nest Hub (2nd gen).
A range issue or wireless interference can affect the performance of your display. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. You may also check for objects such as mirrors and refrigerators between the camera and your router as these items could block the connection. Read Troubleshooting Wireless Interference here: https://support.google.com/googlenest/answer/9276282
We also recommend checking your Wi-Fi network to see if your bandwidth is congested, which can happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. If your display is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points.
For more help, you can contact us through our support channels found here: https://support.google.com/googlenest/gethelp