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Customer reviews

Rating 4.7 out of 5 stars with 5049 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers appreciate the Nest Hub 2nd Gen for its ease of use, sound quality, and ideal screen size, especially for bedside use. The Google Assistant integration, reasonable price, and sleep tracking capabilities are also well-received. However, some customers have noted the absence of a camera and occasional sluggishness in responsiveness. Additionally, a few users mentioned compatibility issues with certain devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 5,049 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this in my kitchen. The video and sound quality are pretty good. I can watch Tv, videos, listening to music, search up recipes, control lights, thermostat, broadcast dinner is ready, etc while working in the kitchen. It is very useful and helpful. You will need some time learn the correct voice commands but once you get the hang of it, it is piece of cake.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home hub for the connected house!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that I can get my morning News, get my calendar and weather as well as watch videos. I have this on the kitchen counter so my front door Nest bell will sound here and the video opens to see who has arrived. Also I can work my Nest thermostat and the security cameras. This home hub is great!! I recommend it as it makes life simpler.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Owned By Google, Not You. Go With Amazon Echo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing rebooted itself 3 times after first scanning it's QR code. Google has left me stuck in a security boot loop. Locked out of what I thought was my own account. An Assistant who recognizes my daughter's voice, but tells me to go to the Google Home App to program and give it permission. Knowing fully well that I've been unable to do so. I'm treated as an unrecognized guest in my own home and on my own devices. Samsung and Google partnered yet competiting against each other & far from on the same page with it's customization services. I talk to it on my Android Pixel 10 & it responds on the Hub currently to go into it's Home App knowing full well that I cannot do so. Google is trash. I lost my nearly decade long career as a result of too much tech gone wrong, and no humans to be found. Best Buy had me call across the world to stand in line amongst many others for my 20 minute appointment window with a tech expert who seemed to know less than I. After being in Developer Mode on Google's original Pixel Fold and working on several work/learning endeavors; Google refuses to escalte me to Tier 2 Support. Google makes it seem as if I were trying to circumvent it's policies when genuinely looking for help & wanting a real person to trouble shoot with. Now I've got broken Samsung Chromebook Pro, broken Google Pixel 10 & broken Hub while my number of accounts continues to multiply Geminis Gboard instantly bumped me back a screen and I'm sure will most likely delete this review from being publish. Google has caused me to miss my daughter's bus pick up after texting my sister "Hi. I am the bus, and my AT&T calls routed away from me. It's a scary reality that I don't even own the devices which were bought and paid for by me. What a time to be alive!

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, HollyW. We’re sorry your experience with our support team didn’t go so well and you're having trouble with the Nest Hub (2nd Gen). We understand how frustrating that could be. We'd like to investigate your concerns further and find a solution for you — reach out when you’re ready here: https://support.google.com/googlenest/gethelp madebygoogle

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Google Hub

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very impressed on purchasing the Google assistant it has all functions I was looking for and very useful The delivery process was easy enough to being shipped to my house will definitely recommend this product

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product! Great speaker for our kitchen. The ease of use is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great product for the elderly

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my mother for Christmas so she can reach out to me easily without the need for a phone, Hey Google is much easier for her to say than Alexa or the various other Amazon wake words (she’s a recovering stroke patient). She’s now able to get through to me whenever she wants or needs to and is able to listen to music and get almost any new updates or questions answered that she might want. A great product to use for folks with speech issues as they are talking without really thinking about it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Home

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google Home is a Good Product! This is my second one.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Love this product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very easy to use. Good sound quality..Love to ask Google questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth The Money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this to set my alarm to wake me up every morning. It provides news of the day to start off my morning as well. It can track your sleep as well. It's very reliable. Totally worth the money spent.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Sound quality

    Rated 5 out of 5 stars

    Great price, great sound.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price, great sound. Great addition to my google home audio solution.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Sound quality

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice good quality, sound system owsem, size perfect

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Google Home hub

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Google Hub is great. Connects to many different brand products. I'm not tech savvy but have a lot of gadgets and I can do mist things with ease.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and convenient to use. Perfect screen size for nightstand.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great smart device - my choice!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Google smart devices, and previously had a tiny little round thing. This upgrade is so terrific, accurate like Google as always with a great screen, and does not take up much space. Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Google nest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The google nest is easy to install and very user friendly. I enjoy the voice command feature and I’m able to set alarms and reminders. Also like to have it in the kitchen so I can look up recipes while I cook.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nest Camera Issue Fixed

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now I can Recommend This product after the bug fix for the built in Nest Camera. Great Sounding Smart Speaker , Smart Touch Screen with Streaming apps and Chromecast built in , digital assistant and covert, security camera on one Yes Yes Yes and Yes it does it all.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love these little screens!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our Nest Hub Smart Display! We bought a second one for our living room so we don't have to yell at the one we have in our kitchen! Use them for everything, they are great! Got it on sale at Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, quality, and super clear image. It notifies you of package delivery or people passing by, and the doorbell shows an image of a person at the entrance. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great upgrade at a great price.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for the kids. They are excited to have access to hear and see the doorbell camera. It was a little twitchy at times but could be our internet speed. I’ll have to upgrade now that the whole home is smart. Definitely a great upgrade from the mini speaker. If you’re going to get a Google mini get this instead you won’t be disappointed by the few extra dollars.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Unexpected but the whole family loves it.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is actually my 2nd google assistant smart display. My first one the screen broke because the kids dropped it by accident. Anyhow, we have set this up in the kitchen and we love this device. It's really nice to see photos that scroll by that you sometimes forget about. Also, the kids really enjoy watching netflix and other services on it.

    I would recommend this to a friend