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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 5090 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are pleased with the product's ease of use, sound quality, and screen size. Many also appreciate the effective Google Assistant, easy setup, smart home integration, and beneficial sleep tracking, considering it good value for its price. However, some users note the absence of a camera. A few customers have also experienced sluggish responsiveness and slow response times, and some mention limited compatibility with certain systems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 120 Showing 2,381-2,400 of 5,090 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    2nd GEN Nest Hub

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, very clear display and great response time to questions. Would highly recommend'

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Living it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this was my 2nd device and I chose it for my brother yet again . did not regret buying it again

    I would recommend this to a friend
  • Cons mentioned:
    Responsiveness

    Rated 2 out of 5 stars

    looks ok, about as useful as a broken toe

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily one of the worst electronic devices ive ever owned...When it works its fine, but this is my second of this version and they literally have the attention span of a two year old. Randomly, multiple times a week it just decides it no longer wants to hear anything you say, and i don't mean the "i dont know what you mean", it doesn't even acknowledge the "hey google". Then 1/4 of the time when it does actually acknowledge you it either takes 10 minutes to do what you ask/said, or just fail outright. I've had the exact same issues with both units

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi James, thanks for your feedback. We're sorry for the frustrating experience you have with the voice command for Nest Hub (2nd Gen).

      For the best experience when giving voice commands with Nest Hub, especially if you have other family members in your home using the Nest Hub (2nd Gen), setting up your Voice Match will help improve voice recognition and identify different accounts for your device. Here are some steps you can follow to enable this feature:
      - Open the Google Home app.
      - At the top right, tap your account.
      - Verify that the Google Account shown is the one linked to your speaker or display. To switch accounts, tap another account or Add another account.
      - Tap Assistant settings > Voice Match > Add devices.
      - Make sure any devices you want to link your voice to are checked.
      - Tap Next > I agree.
      - Follow the in-app steps.
      - To hear personal information, you must turn on Personal results. Tap I agree and proceed with the Voice Match setup.
      - To invite others to set up Voice Match for tailored results, tap Invite > choose your communication method, and send the invite. To skip this step, tap No thanks.

      We also recommend enabling the Personal Results for your account. Simply follow the steps on this link: https://support.google.com/googlenest/answer/7684543

      If you'd like us to check further on the issue, please go ahead and visit us at our support page. We'd be happy to help you and improve your experience here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Google

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! It’s nice to get music playing and weather announcements whenever I ask

    I would recommend this to a friend
  • Pros mentioned:
    Google assistant

    Rated 4 out of 5 stars

    Google displayed

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome device I can sync with my other google devices and given me overall great experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent assistance for your smart home

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good conectivity. Its works with 5g too. Excellent audio. Sleep sensing works great

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    so easy to use

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very easy to use. much better and more feature than the simple google home mini.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product great price. Available in store and great staff support.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Helpfull

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great to have answers to almost anything on the fly!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Easy to use and program. We gave this as a gift for a family member and they love it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good and compact

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, it's small and compact and does a good job. picture quality and sound are amazing . I would probably pay the extra money and get the bigger hub.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and nice to ask a question and not having to look at a computer or phone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Security helper

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use. Nice to be able to use it to check my camera at the front porch

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    fire

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its fire ngl it plays music for you which is fire ngl

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Smart home control

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love having this in the bedroom to control smart home devices. It dims at night so it's not too bright in your face but can still see the time

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super big clock. I can tell what time it is. Google is nice too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Winning!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 2 of these for $50 back in December. Kept one & gave the other as a gift. Love it! When is it going back on sale again for $50. I'll be sure to pick up 2 next time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest Hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product! Easy set up! Amazing product! Easy set up!

    I would recommend this to a friend
  • Pros mentioned:
    Google assistant

    Rated 5 out of 5 stars

    Excelente choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this item. Answers many of my questions and shows me the pictures of my family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BIg sound!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice little display and really big sound for such a small product! Highly recommend!

    I would recommend this to a friend