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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 5092 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are pleased with the product's ease of use, sound quality, and screen size. Many also appreciate the effective Google Assistant, easy setup, smart home integration, and beneficial sleep tracking, considering it good value for its price. However, some users note the absence of a camera. A few customers have also experienced sluggish responsiveness and slow response times, and some mention limited compatibility with certain systems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 150 Showing 2,981-3,000 of 5,092 reviews
  • Rated 5 out of 5 stars

    Great home device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works great! And really like that you can shut off the microphone while not using it so google is not always listening! I just wish you can add other devices to it. I had read you could add ring doorbell but it doesn’t work with it.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, thanks for your feedback. We're glad to know that you like using your Nest Hub.

      You can connect Ring doorbell to the Nest Hub. However, it has limited support which are basic features such as starting a new recording and asking the last time the doorbell rang.

      Control smart home devices using speakers and displays: https://support.google.com/googlenest/answer/7073578

      You may contact our support team anytime so we can assist you with any questions or concerns you may have. Reach out to us here: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    Google home

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this item for our everyday use and control of the house

    I would recommend this to a friend
  • Pros mentioned:
    Google assistant

    Rated 4 out of 5 stars

    Decent Smart display

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's good if you are looking for a Google assistant with a screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly love using this for my kitchen so I can watch some shows and have recipes while a cook and a plus is that it's used as a picture frame

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better Than Just A Speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google’s assistant seems to have gone down hill some, with that in mind this display assistant is convenient and a much better user experience than just the speaker assistants. It’s also effective for home security systems, though can lag at times to load things like doorbell video. Which may not also be the displays fault, solely.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi JayM, thank you for sending in your review. We're glad to hear that you're finding the Nest Hub(2nd gen) convenient to use and having a better experience. We'd like to know more details about your lag issues so we can help improve your experience even more. Please reach out to our support team by visiting our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Handy dandy night stand smart display.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a digital photo frame, tells me the weather, and plays rain sounds to put my S.O. to sleep. It is worth what I paid.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Google

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product. We have enjoyed using it. Easy set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great companion for the kitchen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my wife for her birthday and she loves it. She uses it as her companion on the kitchen island and is constantly using it for all kinds of information and recipes. She love the fact that is shows her google photos in a slideshow

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good for smart home starting

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good device for implementing smart home, easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this in my kitchen! You can add family photos or set a background so it doesn’t look out of place. Also great compared to Alexa

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    It's a great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, easy to set up, easy to link with cameras.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have for any smart home

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very useful for a smart home and will help manage it superiorly with just your voice and commands set through this device

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Could be better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but could be better. There should be an option to set alarm via app rather than use voice only. Weather info should display day and 7 day forecast with humidity and pollen count. My Lennox smart thermostat has weather display from weather.com that is great. Wish this Google Hub can do the same. Overall a decent value for the price.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Smart home must have

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Love it. Very responsive to your commands, very sleek look. Have 2 of these. One in bedroom and one in kitchen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My little Next Hub Smart Display seems to work just great! My experience buying it at Best Buy was excellent as well. I'm looking forward to learning more about what it can do besides controlling my smart outlets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A lot of content for a great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for my parents as a photo screen that automatically adds images from their Google Photos account, and they've started using it for recipes and youtube tricks as well. Great deal.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good in some aspects, bad in others

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After have purchasing the nest hub and alexa show 8 Ill compare the two. Overall the nest hub is a kind of cool gadget to have if you set it up on a desk or night stand(more likely night stand). Some of the things i like are the sleep habits feature that record snoring time, actual sleep time and other stuff (i know some people will want privacy though). Another cool thing is the fact that it has youtube, Spotify, and obviously google music. Unfortunately, theres a lot of stuff i dont like about it. Firstly, the operating system is horrible. Almost every function or menu that you tap will make it lag while processing what you tapped on, which you can deal with but the fact that it feels like a old piece of tech kinda urked me. Another thing is on the youtube app, you CANT SEARCH VIDEOS. I mean that should be a basic function? Instead you get a lineup of RECOMMENDED videos, be it videos you might like or random videos you'd never thought of even watching

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Mclovin, thanks for sharing your detailed experience with us, and for letting us know about the issue. We´re sorry to hear about the lag issue and your disappointment with some of its features.

      Lag issues are mostly related to possible congestion in your network. Nest Hub depends a lot on your Internet connection. We recommend disconnecting some of your connected devices to free up some bandwidth space, and to see if you will still face the same issue. If you verify the presence of congestion, contacting your Internet service provider for a possible upgrade of your bandwidth is also recommended.

      We understand that voice commands can be challenging, especially when you want to search for a specific channel on YouTube. However, to play videos from a YouTube Channel, or artist, just say the hotword and the following command with the name of the YouTube channel you would like to watch:
      - “Play John Oliver videos on YouTube"
      - "Play Casey Neistat videos on YouTube"
      - "Play Adele videos on YouTube¨

      For any other support needs you may have, you´re always welcome to speak to our support team by going to this support page: page:https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Hub works great with other Google products!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So fun to use this with other Google Nest products. Our house is equipped with most of it now. We love the fun features like being able to call from the wifi on this and leave messages for people at home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than the lenovo one I have. Lenovo touch screen is not good as this and it has more control in the google home app like setting for display

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good device

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is great. We use it in our kitchen and it works well.

    I would recommend this to a friend