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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 5092 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are pleased with the product's ease of use, sound quality, and screen size. Many also appreciate the effective Google Assistant, easy setup, smart home integration, and beneficial sleep tracking, considering it good value for its price. However, some users note the absence of a camera. A few customers have also experienced sluggish responsiveness and slow response times, and some mention limited compatibility with certain systems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 155 Showing 3,081-3,100 of 5,092 reviews
  • Rated 5 out of 5 stars

    Central hub for Google compatible products

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic product! Extremely seamless connectivity and interaction with other Google/Nest compatible products. I use it to monitor my cameras, control lighting, and get information on demand!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Meets expectations; integrations don't work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been reasonably happy with the Google Nest Hub 7. I really am enjoying monitoring my sleep patterns through the built-in sleep tracker. I've also enjoyed having bedtime and wake-up routines. I just wish I could figure out a way to have this integrate with a to-do list software - none of them work as advertised!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Google Assistant's Smart Home

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is amazing! Always recommend google smart home to friends and family who are interested. This is a must have. Only cons would be that the speaker is a bit weak, needs more power/bass.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi jayso, it's great to hear that you had an awesome experience with your Nest Hub (2nd Gen). We understand that each person will have their own preferences, especially when it comes to the sound quality. To improve your audio experience, we recommend adjusting the treble and bass settings by following the steps below:
      - Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Nest Hub.
      - Open the Google Home app.
      - Tap the device you want to adjust > and then Settings > and then Audio and then Equalizer.
      - Adjust Bass and Treble level.

      Your experience with our products is something we care a lot about. Please consider reaching out to our support team for your support needs here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    I WANT to like it, but I just can't

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has a lot of neat/cool features. Practically, though, I mostly use it to play music in my kitchen and as an alarm clock in my bedroom (it also controls my bedroom lights). Every day or two, the Hubs will all disconnect from the wifi and be unusable until I go through the setup process with all of them in Google Home again (it's tedious, and I can't turn my bedroom lights on without google home...). When they do work, they're pretty good. The sleep tracking is useless, not worth paying for (especially if you share a bed).

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there BeefSupreme, we're glad to hear you liked the cool features of Nest Hub (2nd Gen). We do apologize for the disconnection issue you are experiencing.

      Here are some recommended steps you can try that can prove to be helpful with the issue:
      - Check for possible congestion in your Wi-Fi network. Removing some of your connected devices can help free up some bandwidth space. You may then check to see if you will still experience the same connectivity issue.
      - You may also check for possible sources of interference such as the thick walls and appliances in your home.
      - Resetting Nest Hub is also a good idea to try out. This process will erase all data and you may need to set up your account again. To reset, check out this link: https://support.google.com/googlenest/answer/7073477

      If you still experience the same issue, please consider contacting our support team for further troubleshooting and isolation here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    A must have!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I life this so much, I have two. Google is a great addition to my home. There is so much you can do with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Could be better but it’s ok

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected however I would prefer a verbal response for questions than a visual response (essentially a google search) where pictures are not involved. Sound is not the best, Alexa3rd gen I have had a better audio.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, TrevC. Thank you for sharing your review on Nest Hub(2nd gen). We're sorry to learn that your experience with the device was less than ideal. We want to understand your concern better so we can help identify how we can improve the overall performance of your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    Great screen but lacks flexibility.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The graphics of the Google photos are excellent. The sleep tracking is OK but seems to need some refining, plus Google may be charging a fee for that next year. It lacks options to combine the clock with the display.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Arlington703. We're delighted that you liked viewing your favorite photos using the display on your Nest Hub (2nd Gen). Your positive feedback is greatly appreciated and we have taken your suggestions to heart. Our commitment to enhancing our products means that we are constantly working on adding new features and options. We've taken the feedback that you shared with us into consideration, including adding new features and options to further enhance our products. We're hoping you will keep enjoying your Nest Hub (2nd Gen). Our support team would be happy to assist you further for any other concerns you have with your Google Nest device here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Google Home

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been a great addition to our home! I don’t have to stand up from bed when I go to sleep and forget to turn off the lights.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All in one

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that it connects to everything in my home including the AC, phone and light bulbs makes life so much easier

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Must buy for smart home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product to sync with all smart devices. Listen to music and watch the videos and lot more to do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Steal of a Deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item offered waaaaay more than what I paid for. It can play videos and you can send them to the device from another connected device on the network. This is very much worth the money that I paid for it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Home

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google home works great! We have it connected to google lights, the Roku, and our Wyze cameras and they work great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to replace the Google mini. I love it! I primary use it as my bedroom clock. But also works great for streaming my Spotify and YouTube.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome unit, even monitors your sleep

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice unit, also has sleep monitor technology to monitor the quality of your sleep. Would highly recommend . I have one in each bedroom now based on getting on sale from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great addition to any room

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my sons room to double as an alarm clock plus and for the Q&As we all love. This thing does lots of cool stuff. Including watch you sleep and tell you about it if you want it too lol

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go Google.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google nest is a good buy. You can say Hey Google from another room and the request is heard and answered.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Works good enough

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a fun device, but it's a lot slower than phones or dedicated tablets. It's great to have as a photos display and to get visuals to your Google searches rather than using a smart speaker.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Nest Hub - Great Price, Awesome Apps!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased this hub for $50 (Black Friday 2021 deal) to work with my Wyze Cam and they are perfectly compatible. Also, it is a great little device to act as a digital picture frame. It was a great buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google is best

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smart and good value for money.its easy to use and help me and my kids to make life easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love It

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hey Google!! This thing is pretty awesome. I use it for many things, but mostly I stream music from different sites. I use the Bluetooth to link it to my stereo system and it works great.

    I would recommend this to a friend