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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 5092 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers are pleased with the product's ease of use, sound quality, and screen size. Many also appreciate the effective Google Assistant, easy setup, smart home integration, and beneficial sleep tracking, considering it good value for its price. However, some users note the absence of a camera. A few customers have also experienced sluggish responsiveness and slow response times, and some mention limited compatibility with certain systems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 160 Showing 3,181-3,200 of 5,092 reviews
  • Rated 4 out of 5 stars

    Nice addition

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice to have so you dont have to shuffle around for your phone all them time. I like the feature that you can integrate other wireless smart devices such as sprinklers, security and thermostats. makes my day that much more organized.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect for the kitchen!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my kitchen counter, the small but useful display integrates automatically with google photos as a wonderful digital picture frame that also doubles as a smart speaker, kitchen timer, shopping list and recipe book. This little thing does so much!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My brother loves it! Great buy. This was a gift but all I get is positive feedback.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google Nest Hub (2nd Gen) is a great value for the price and a worthwhile addition to any smart home.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall good hub!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the Hub, however sometimes it doesn’t recognize/listen and I have to repeat ‘HEY GOOGLE’ which is a bit frustrating but overall I really like this and I love the GE lights that connect to this and I also have my Roomba and TV connected which is nice!

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Somie, thank you for posting your review. We're sorry to hear that you're experiencing some difficulties with voice commands on your Nest Hub (2nd gen). We'd recommend that you retrain the Nest Hub to better recognize your voice. We also suggest adjusting the Hotword sensitivity as it may also be helpful with the issue. You may follow the steps below:

      Retrain Voice Match:
      - On your phone or tablet, open the Google Home app.
      - At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
      - Tap Teach your Assistant your voice again and then Retrain.

      Change Nest Hub's Hotword sensitivity:
      - Open your Google Home app.
      - Select your Nest Hub.
      - At the top right, tap the Settings (Gear) icon.
      - Then tap Audio.
      - Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Hub more responsive to the hotword.

      If the issue still persists then we advise that you reach out to our support specialists so we can better identify the issue and help you with troubleshooting tips. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great hub

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The google nest is very easy to use. My kids even talk to Google all the time now and asks all kinds of questions. LOL Set up was easy as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Helpful little device

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful. The screen can get a little sluggish, and sometimes Spotify won't launch for some odd reason, saying "try again later." It's annoying, but it only happens occasionally. It resolves itself, and if it doesn't I just manually cast from my phone and it works again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Still a good product with an added feature

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The added sleep feature seems to be good insight after my use so far. Otherwise same product as first gen. I needed a screen for Google TV controls and dedicated my gen 1 to that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent gift for any one

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe a little timing to set up at the beginning but after the 30 minutes you will be ready to go

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lorene's Nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am still learning how to navigate this system. I would love to have a second one for my upstairs. I feel a lot more at ease knowing what going on in my surroundings

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgraded

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from a 1st gen google home, i wished i had done this a year ago, mic was way better compared to my old device. Screen is not necessary for me but its convenient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as described. It shows .y door bell fortage when it gets rung.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great speaker

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Its an awesome product. I like to use it for my timmer and remiders.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Hub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Granddaughter loved it! She finally has her own at home now! Best Christmas gift she got!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good hub device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good hub device. Great for checking out the weather and controlling my smart devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. My wife thought it was wireless but it works that it stays in one place for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great baby monitor with nest cam

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to use as a display for my nest camera in my 4 month old sons room for when he goes to sleep so i can keep an eye on him. It works great and is very responsive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely quick shipping.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely fast shipping. Package was securely packed. My husbands wouldnt connect anymore, and he wasnt without it for long with the incredibly quick shipping.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    fun to use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the voice commands and searches, makes things in the kitchen way easier. the display should be more responsive to the touch. A little slow.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, 1234. We're delighted to hear that Nest Hub (2nd Gen) has made your life in the kitchen easier. We also appreciate your feedback on the touch responsiveness of the display. We've taken this information into consideration and if you have any other concerns you would like us to assist you with, you're more than welcome to reach out to our support team here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Nest Hub 7 Smart Display

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had two more in the past and love them. Just bought another one for a relative.

    I would recommend this to a friend