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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 5092 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are pleased with the product's ease of use, sound quality, and screen size. Many also appreciate the effective Google Assistant, easy setup, smart home integration, and beneficial sleep tracking, considering it good value for its price. However, some users note the absence of a camera. A few customers have also experienced sluggish responsiveness and slow response times, and some mention limited compatibility with certain systems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 165 Showing 3,281-3,300 of 5,092 reviews
  • Rated 4 out of 5 stars

    Good Center Clock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is solid as our main clock in the living room. The google UI is nice but the smart assistant has taken some steps back over the years.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, Joseph. Thank you for posting your review on Google Nest Hub (2nd gen). We're glad to know that you're having a great experience with the device regarding its features. We appreciate your feedback about the Google Assistant of the device. We suggest that you retrain the Google Assistant as this can help fix common issues with the Google Assistant.

      We would like to hear more from you, we recommend that you reach out to our support specialists and let us help find a better resolution for you. Please contact us at our Google Help page: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Perfect Size. Nice Clock and Timer.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from google home to this google display. All of the features are upgraded and then some. Use this for watching youtube, alarm clock, timer, picture frame.

    I would recommend this to a friend
  • Cons mentioned:
    Responsiveness

    Rated 3 out of 5 stars

    Nest home

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s abit slow and not as responsive as the speakers and nest I have.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, SalomonG. Thanks for giving us feedback about the Nest Hub (2nd gen), and we’re sorry to hear about your experience with its performance.

      A range issue or wireless interference can affect the performance of your display. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. If your display is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points.

      Also, it may be helpful to retrain your Google Assistant to better recognize your voice. See the steps below on how to do this:
      - On your phone or tablet, open the Google Home app
      - At the top right, tap your Profile or initial and then Assistant settings and then Voice Match.
      - Tap Teach your Assistant your voice again and then Retrain.

      You’re more than welcome to contact us if additional help is needed, here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    must have

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this to replace the lenovo smart clock I previously owned after an unfortunate accident, even better than previous models all around amazing product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connection to other google product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First tome purchasing a device like this and so dlfar i like it. The hands free capability is nice. It connects and works perfectly with my google thermostat

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice Hub!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best hub 7 it’s a smart devise. I am so happy that I got this hub. I can control pretty much everything around my home.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great display for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great little display which is very useful in my home to control smart devices and to see who's at the door. My only gripe is that it often loses sync with the music playing on my network and I need to unplug the display to reset.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, we appreciate you for sharing your review. We're sorry to learn that you're experiencing some sync issues with your Nest Hub(2nd gen). We'd like to know more details about your issue so we can help you with troubleshooting tips that may help resolve the issue. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great for a Smart Home

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Nest Hub, very convenient for a house that is looking to be a smart home. I also love the ability to control my smart devices by touch and voice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this. I can use it to check my cameras, ask for a recipe and the kids love asking it about animals.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Nest Hub 7

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My NEW best friend. I get the weather, games, information & sure happiness!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NEST IS #1

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SOOOO MUCH BETTER THAN AMAZON ECHO..voice recognition is top notch, sleep metric is very useful and the UI is easy and silky smooth..Would buy for my family !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid alarm clock

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish the audio was a bit louder but i only use as an fancy alarm clock

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic hub

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great hub for a bedroom, I have 2 & can use broadcast between them, watch the doorbell & control other wifi devices, amazing all the things it will do

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not eufy friendly.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eeehh, sadly returned it because its slow, the only reason i wanted was to view my Eufy camaras without using my cell phone on my bed side table and it takes sooo long to load the camaras... bit annoying to set up at first.

    I would recommend this to a friend
    • Brand response from Google Nest Support
      Posted .

      Thanks for giving the Nest Hub (2nd gen) a try, Ariver. We’re sorry it wasn’t what you were expecting. Even though you returned the device, we’d like to hear more about your experience — when you get a moment, here’s a survey to share your thoughts: https://support.google.com/googlenest/gethelp? Nest

  • Rated 5 out of 5 stars

    Impressed

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome capabilities without extra hook ups or speakers needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good but can be improved

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the price bought last year during holidays. Voice recognition is less efficient compared to other similar competitor products.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Nish, thanks for taking the time to share your feedback with us. We're sorry to hear about any difficulty you may be having when giving voice commands for your Nest Hub (2nd Gen).

      Adjusting your Nest Hub's mic sensitivity and retraining it to better recognize your voice can be helpful with the issue. Check out the steps below:
      Retrain Voice Match:
      - On your phone or tablet, open the Google Home app.
      - At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
      - Tap Teach your Assistant your voice again and then Retrain.

      We also recommend changing Nest Hub's hotword sensitivity:
      - Open your Google Home app.
      - Select your Nest Hub.
      - At the top right, tap the Settings (Gear) icon.
      - Then tap Audio.
      - Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Hub more responsive to the hotword.

      If the issue remains, we suggest contacting our support team and work with you to isolate the root cause. You can reach out to us using this link: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Useful and fun.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super value. Helpful and fun to use. Lots of options for adding smart devices. Hundreds of apps for free.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid hub

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use it as a clock on the nightstand, works pretty well and isn't too bright. It also doubles as a baby monitor because we have a nest cam in the baby's room. Works well as a backup baby monitor for that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its all good not that great it doesnt have great features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy great price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived very quickly, in great condition and had availability at a good lrice

    I would recommend this to a friend