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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 5092 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are pleased with the product's ease of use, sound quality, and screen size. Many also appreciate the effective Google Assistant, easy setup, smart home integration, and beneficial sleep tracking, considering it good value for its price. However, some users note the absence of a camera. A few customers have also experienced sluggish responsiveness and slow response times, and some mention limited compatibility with certain systems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 174 Showing 3,461-3,480 of 5,092 reviews
  • Rated 5 out of 5 stars

    Cool beans

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this as a gift for overseas family member and they love it. First of all it works, in East Asia. Second, it's a great assistant. Nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google ecosystem is amazing

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this device, especially with the Nest Hub integration. It has become my centerpiece of smart devices in my place

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      We´re glad you loved Nest Hub (2nd Gen). If you have any further question or support needs with your device, please feel free to reach out to our support team here: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    Useful kitchen gadget

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really loving this as my hands-free recipe-display & cooking timer in the kitchen. Audio is reasonable. Plagued by usual Google gremlins where sometimes you talk to kitchen & living room mini responds.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi medievalmvb, thanks for posting a review. We’re sorry to learn that you’re having issues with the voice commands on your Nest Hub (2nd gen).

      Sometimes, your Nest Hub (2nd Gen) might not activate when you say “Hey Google” or “Ok Google,” particularly in a noisy environment. If this frequently happens, you can make it more sensitive to the hotword. If you haven't tried yet, we recommend retraining Nest Hub (2nd Gen) with your voice using the Voice Match feature to better recognize your voice commands:

      Retrain Voice Match
      - On your phone or tablet, open the Google Home app
      - At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
      - Tap Teach your Assistant your voice again and then Retrain.

      Change Nest Hub’s hotword sensitivity
      - Open your Google Home app
      - Select your Nest Hub (2nd Gen)
      - At the top right, tap the Settings (Gear) icon
      - Then tap Audio.
      - Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Hub (2nd Gen) more responsive to the hotword.

      Also, make sure that all of your Google Home display and speakers are connected to the same Wi-Fi, and linked to the same account.

      If still unresolved, feel free to reach out to our support team so that we can take a look at the issue and help improve your experience here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    A good vice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for smart home and the audio quality was very good to

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Little Product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a Google Nest Mini in the den adjacent to our kitchen, where we placed the Google Nest Hub (window above kitchen sink). FYI: Google speakers produce amazing sound, great is you like music! The Nest can control the sound level of Den speaker to play together. The Nest has many options, like internet access, and even making phone calls!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great resolution

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My second time purchasing this item it works great and the resolution is good for nice background wallpaper

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product. Very affordable cost for the value it brings. I highly recommend if you have other nest products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. It fits my needs. This is my second one, plus speakers.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Google hub

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Amazing has good hand gestures not too bright , has good color

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great love the product.love the display and great organized.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good add in

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Live the devise and all connected features for the family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I connected this to my Nest doorbell. I love being able to see who is at my door.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product, good connectivity with the other inputs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have never had an issue with it. Google products haedly ever disappoint

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Smart Display

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great smart device with a display. It's nice to be able to speak to it but also have the controls on a screen. Great buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice hub with Google assistant

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice hub, easy to use. Google voice recognition is very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great smart display.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great smart display. Works well with all Google products and especially Google cameras. Very useful to monitor your sleep quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Connects well with my smart home accessories and I love how it connects to my google photos! So many great little features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Tech

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and convenient! Love using it with Spotify.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great device for any room

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love these, have a couple others in different rooms, would definely recommend! does everything!

    I would recommend this to a friend