Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.7 out of 5 stars with 5092 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are pleased with the product's ease of use, sound quality, and screen size. Many also appreciate the effective Google Assistant, easy setup, smart home integration, and beneficial sleep tracking, considering it good value for its price. However, some users note the absence of a camera. A few customers have also experienced sluggish responsiveness and slow response times, and some mention limited compatibility with certain systems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 185 Showing 3,681-3,700 of 5,092 reviews
  • Rated 5 out of 5 stars

    The perfect toy

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its awesome i will definitely recommend to everyone i know. Its worth having it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Issus with setup

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find the Google Home to be harder to set up then the Alexa Echo, especially at a facility such as my mothers assisted living facility. From what I have read, Google makes it very hard to find it's MAC Address, which apparently many servers want to access. Googles solution to the issue was the have the facility modify it's network.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, AlicejL. Thank you for sharing your sentiments on Nest Hub (2nd gen). We're sorry to hear that you're experiencing some difficulties with connectivity. The device should connect seamlessly with most home Wi-Fi networks. We'd like to know more details about your setup so we can identify the cause of the issue and provide you with troubleshooting steps that may improve the overall performance of the device. Please reach out to our team of specialists on the Google Nest Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    My Hub

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a great item and you definitely get your money worth. I love that I can see my camera.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works but if you have a nest doorbell and you are willing to talk and listen this is not your product, It's very laggy.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, GabrielV. Thanks for sharing a review on Nest Hub (2nd Gen). It's unfortunate to hear that you're experiencing some lag when using the Talk and Listen feature on your Nest Doorbell.

      To address the lag issues you're experiencing, we recommend trying the following troubleshooting steps:
      - Check for possible congestion in your Wi-Fi network. Removing some connected devices can help free up bandwidth and potentially improve performance. See if this resolves the issue.
      - Identify any possible sources of interference, such as thick walls or nearby appliances, which could affect Wi-Fi signal strength. Relocating the Nest Doorbell or adjusting your Wi-Fi setup might help.

      If none of these steps resolve the issue, we encourage you to reach out to our support team for further assistance through this link: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Good size and value for the money

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All good! We gave it as a gift for Mother’s Day , my mom loves it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love 2nd Gen features!

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has all of the wonderful features that were introduced in the first version plus some great sleep features!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great addition to Google Home

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst Great there is times where you may encounter glitches but simple reboot resolves.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there DanGmz, thanks for sharing details about your insights on Nest Hub (2nd Gen). We're sorry for any inconvenience you may have experienced with the glitches. On the other hand, it's great that you were able to fix the issue by simply rebooting Nest Hub (2nd Gen). For any other support concerns, please do not hesitate to contact our support team here:  https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Same as usual

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have several of these. These have my house working with music and video and smart home control!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like it better then alexa

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works with my doorbell and cameras in home! It understands you better then alexa

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nest hub

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great with the wired door bell system. able to check on door bell camera with out using my cell phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love it!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love Google products. The hub helps greatly with home automation while doubling as family digital picture album.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. My kid loves it. Great display easy to sync. Prefer it over echo show

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good monitor for viewing intruders when they are doing wrong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than my old echo

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen is more interactive and more voice sensitive. Easy to go around with the app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google is my new favorite over Alexa. Works better for me and doesnt have issues understanding me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    building an smart home

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to test this product and see how it would work at home, it ok this product need to start providing more options. I have the nest thermostat and the door bell

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, so convenient with voice commands and controlling my house without having to keep going in my phone!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A decent smart hub

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A cheap way to get a smart hub if you already have Nest and Google around the house. Not the easiest to figure out but useful and great value especially if on sale.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Fhai, thanks for sharing your insights on Nest Hub (2nd gen). We’re glad that you find it useful but are sorry to learn that it’s not the easiest to figure out for you. There are different ways to enjoy the Nest display like viewing photos, streaming your compatible security camera, playing TV shows and movies, and more. You can visit this link to learn other things you can do with the Nest Hub (2nd gen): https://support.google.com/googlenest/topic/10356591

      Besides having online help articles available at Google Nest Help center, our dedicated team of specialists can also guide you with using the Nest display and its features effectively here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great hub

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great hub for a smart display. I am able to control my smart home through here as well as watch videos

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    worth it

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    item can control the color of the light two which is a cool feature

    I would recommend this to a friend