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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 5093 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are pleased with the product's ease of use, sound quality, and screen size. Many also appreciate the effective Google Assistant, easy setup, smart home integration, and beneficial sleep tracking, considering it good value for its price. However, some users note the absence of a camera. A few customers have also experienced sluggish responsiveness and slow response times, and some mention limited compatibility with certain systems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 189 Showing 3,761-3,780 of 5,093 reviews
  • Rated 5 out of 5 stars

    Bought as gift (sale priced)

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A gift for a family member. They liked it very much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google hub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 3 of these google hubs around the house and they are a great step up from the basic google mini.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought for my mother and she absolutely loved it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great smart home addition

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this everyday. I'm getting more for around the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest Hub 7" Smart Display

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for kitchen use (recipes) and bedside information hub. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart home foundation

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the foundation to having a successful and productive smart home.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Christmas Gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything you'd like in a hub. Screen has a nice clear panel. Streaming Photos, the Google Assistant works great. Music sounds descent for a hub. Thought I could view my ring cameras from it but it doesn't which was alittle disappointing

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi RodB, thanks for highlighting the features you liked with Nest Hub (2nd Gen), including the clear display, sound quality, streaming quality with photos and how the Google Assistant works great for you. However, we do understand how disappointing it can be when a 3rd -party product like Ring cameras, doesn't work with your Nest Hub (2nd Gen). It's possible to connect Ring devices to the Nest Hub. However, it will have limited support which are basic features such as starting a new recording and asking the last time the doorbell rang. We recommend following the steps on this help link on how you can set up your Ring cameras with Nest Hub (2nd Gen) by following this help article: https://support.google.com/googlenest/answer/9159862

      We'd like to assist you further with any other support needs you may be having with Nest Hub (2nd Gen). Please feel free to reach out to our support team here:
      https://support.google.com/googlenest/gethelp Nest

  • Best Buy Employee

    Rated 4 out of 5 stars

    It's great

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] It's good. The only thing it wish it did was not speak to me when I ask my phone for something.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Tyler. Thanks for giving us feedback about the Nest Hub (2nd gen). We appreciate that you like it, and we hear your concern about the Google Assistant activating on its own when speaking with your phone.

      If you’re near your Google Home device and phone, only Google Home should respond to ""Hey Google."" Both devices may wake up, but your phone should go back to sleep. It may be helpful to turn the microphone Off at the back of your display when not needed. Your Assistant will say whether the microphone is muted. Also, when the microphone is On, Google Assistant might activate even if you don't say “Hey Google” or “Ok Google” when it detects something that sounds similar.

      If there’s anything we can be of help, simply let us know by visiting us anytime here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had any issues. Sound quality isn't great for music but that's to be expected.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, thanks for taking the time to share your feedback on Nest Hub (2nd Gen). We´re sorry to hear that the sound quality didn't quite meet your expectations.

      We understand that each person will have their own preference when it comes to sound quality. To improve your audio experience, we recommend adjusting the treble and bass settings by following the steps below:
      - Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Nest Hub.
      - Open the Google Home app.
      - Tap the device you want to adjust > and then Settings > and then Audio and then Equalizer.
      - Adjust Bass and Treble level.

      If you have questions or support needs with Nest Hub (2nd Gen), you're always welcome to contact our support team, whenever you visit the Google Nest Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was so fast! It found my nest doorbell in seconds. The display pictures are beautiful. Great purchase.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Doesn’t work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn’t work well, turns off and turns on most of the time

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Google

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very useful for those that are really into technology and smart lighting.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ease of set up and use. I use it everyday. My 2 year old Grandson loves when I google his favorite Cars movie song and we dance together. I also use it when cooking to find a recipe! Very helpful with a weather report in the morning also. I love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Da best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Other amazing addition to the master bedroom. Works terrific as an assistant or alarm clock

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it… this is my second one. Good to check on my Nest Cameras and listening to my radio…

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google smart hub screen

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best smart hub on tue market by Google! Hopefully they will offer a larger screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to Use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Smart Hub for controlling your smart appliances

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice screen and clarity. Functions or features are very convenient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great display.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. All that I will ever need. Works great connecting my iPhone and appliances in my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality! I would highly recommend for kitchen area.

    I would recommend this to a friend