Customer Ratings & Reviews

Hi Mark, thanks for sharing your experience. We’re glad to hear that you find Nest Hub (2nd Gen) great.

For voice command issues, sometimes, your Nest Hub (2nd Gen) might not activate when you say “Hey Google” or “Ok Google,” particularly in a noisy environment. If this frequently happens, you can make it more sensitive to the hotword. If you haven't tried yet, we recommend retraining Nest Hub (2nd Gen) with your voice using the Voice Match feature to better recognize your voice commands:

Retrain Voice Match
- On your phone or tablet, open the Google Home app
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.

Change Nest Hub’s hotword sensitivity
- Open your Google Home app
- Select your Nest Hub (2nd Gen)
- At the top right, tap the Settings (Gear) icon
- Then tap Audio.
- Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Hub (2nd Gen) more responsive to the hotword.

If still unresolved, feel free to reach out to our support team so that we can take a look at the issue and help improve your experience here: https://support.google.com/googlenest/gethelp

Hello LarryF, we appreciate you sharing your review on Nest Hub(2nd gen) and we're sorry to hear that your experience with the device has been less than ideal when it comes to the mic of the device. You have the option to turn off the mic. A switch is located at the back of the display if you don't want the device to listen to everything. Your feedback on the Nest Hub working with your Ring doorbell is appreciated and rest assured that we'll relay this to the right team for potential updates that we may have in the future. If you need further assistance with your Nest Hub, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi themana, thank you for sharing your feedback on your Nest Hub (2nd gen). We're glad to hear that your experience with the device has been good. Please know that your feedback here on having the ability to customize your screen will be relayed to the right team for improvements that we may provide in the future. If you have additional questions or need further assistance, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi there, Buyer. Thanks for giving us feedback about the Nest Hub (2nd gen), and we’re sorry to hear about your experience with its performance.

A range issue or wireless interference can affect the performance of your display. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. If your display is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points. For more troubleshooting tips, read Troubleshooting wireless interference here: https://support.google.com/googlenest/answer/9276282

You’re more than welcome to contact us if more help is needed, here: https://support.google.com/googlenest/gethelp

Hi there, Tyler. Thanks for giving us feedback about the Nest Hub (2nd gen). We appreciate that you like it, and we hear your concern about the Google Assistant activating on its own when speaking with your phone.

If you’re near your Google Home device and phone, only Google Home should respond to ""Hey Google."" Both devices may wake up, but your phone should go back to sleep. It may be helpful to turn the microphone Off at the back of your display when not needed. Your Assistant will say whether the microphone is muted. Also, when the microphone is On, Google Assistant might activate even if you don't say “Hey Google” or “Ok Google” when it detects something that sounds similar.

If there’s anything we can be of help, simply let us know by visiting us anytime here: https://support.google.com/googlenest/gethelp