Customer Ratings & Reviews
- Model:
- GA02308-US
- SKU:
- 6450822
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the Nest Hub 2nd Gen for its ease of use, sound quality, and ideal screen size, especially for bedside use. The Google Assistant integration, reasonable price, and sleep tracking capabilities are also well-received. However, some customers have noted the absence of a camera and occasional sluggishness in responsiveness. Additionally, a few users mentioned compatibility issues with certain devices.
This summary was generated by AI based on customer reviews.
You can pass not a need but it can be convenient
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay, it works but my problem is that it always disconnects and you have to reset it completely if the internet goes off or if you change the password to the Wi-Fi. It’s a hassle but great for alarms that’s mostly what I use it for.
I would recommend this to a friendBrand response from Nest Support
Posted .Hey there, KellyR. Thank you for sharing your review of your Nest Hub(2nd gen). We're sorry to hear that you're having some connectivity issues with your device. It's important to us that we provide you with the best help possible and identify the cause of issue you’re experiencing with your device. Please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Good Value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality, although the audio is not the best.
I would recommend this to a friendDefinitely recommend!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a gift for my mom, she just loves it!
I would recommend this to a friendDaughter’s Gift
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my daughter as I gift and she has since being using it resourcefully
I would recommend this to a friendBuy it if you're invested
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does what I expected it to do. It's a little too easy to accidentally pause timers.
I would recommend this to a friendGoogle vs Alexa
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Toss up between Alexa devices, thinking the goggle hubs are less likely to get my purchase again.
I would recommend this to a friendGreat item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item setup took a few tries to get setup but works great
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there Greatsound, it's awesome to hear that Nest Hub (2nd Gen) works great for you. We do apologize for the difficult experience you had in setting it up. If you have any further help needed with the features for your Nest Hub (2nd Gen), our support team would be more than happy to assist you by simply visiting us at the Google Nest help page: https://support.google.com/googlenest/gethelp
Really nice source to have around the home.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Getting used to it and this far I am excited. It gives me excellent information
I would recommend this to a friend- Pros mentioned:Sound quality
A solid Google device
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yes, it's better than the 1st generation. The sound quality is noticeably better, but it's not night and day. Everything else works like it should. Highly recommended!
I would recommend this to a friend Kind of small
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is smaller than I thought. I would pay a little more and get the 10" one instead.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Mini Helper
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have several of these placed arohnd my home. They are joy to have with the ability to display photos and sync as a group to play music.
I would recommend this to a friend Great little video hub with lots of features
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hub is a handy size, looks nice, and has some great features. I have a wired indoor camera that I can easily move to whichever room I want to monitor and the hub is easy to see and to adjust the audio volume as needed. I especially like the portability. I can choose between the camera monitor, playing music, or checking news. The voice control using the Google assistant is very convenient. The only issue I had was trying to sync the music with a music service and coordinating with the mini Google speaker in another room.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi GailK, thanks for the feedback and for pointing out some great features of the Nest Hub (2nd gen). We’re sorry to hear you had issues with linking your music service, and with creating a speaker group with your other Nest speaker. We can imagine how hard you tried, and we appreciate you for doing your best to resolve it. If you find yourself in need to link your music service and create a speaker group again, please see the links below that might help:
Link your music services and set your default service: https://support.google.com/googlenest/answer/7551876
Create and manage speaker groups: https://support.google.com/googlenest/answer/7174267
Our dedicated team is always available to help you. Feel free to let us know if you need one by contacting us here: https://support.google.com/googlenest/gethelp
Google Nest
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great device. I highly recommend the system.
I would recommend this to a friendLove it, but needs work.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s the best voice assistant out there for responses with a screen. However it still has its hiccups by either not understanding, responding in a different room or just glitching and restarting. Security still feels sketchy with these.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, Core. We appreciate that you find the Nest Hub (2nd gen) the best voice assistant device. We hear your concerns about the performance of its Google Assistant, along with its security.
Google Assistant might activate even if you don't say “Hey Google” or “Ok Google” when it detects something that sounds similar. Also, it might not activate when you say “Hey Google” or “Ok Google,” particularly in a noisy environment. Retraining your Nest display to better recognize your voice, and adjusting the Hotword sensitivity may be helpful. You may follow the steps on these help articles:
- Check which devices are using Voice Match: https://support.google.com/googlenest/answer/7588195
- Adjust how sensitive Google Assistant is to “Hey Google: https://support.google.com/assistant/answer/9712065
Also, the Google Privacy Policy applies to all Google services, including the Google Home app and Google Nest, Google Home, and Chromecast devices. The Google Nest Privacy Help Center article provides more details about how Google Nest connected home devices and services work, and how we collect and use data when you use these devices and services. If you use any Nest device with a Google service like the Google Assistant, we may use your activity data to influence the ads you see. These Google services can include: Google Assistant (or the Works with the Google Assistant program), YouTube, Google Maps, Google Calendar, Google Duo, Google Home app and the like. You can manage your ads settings, including turning off ad personalization completely, at https://adssettings.google.com/. You can also manage your activity settings, including turning off Web & App Activity completely, in https://myactivity.google.com/.
We care about your experience. For more help, our dedicated team is always ready to provide you with services here: https://support.google.com/googlenest/gethelp
Just an average product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This smart display from Google is just an okay product. Amazon's echo show models are way better at controlling home automation through voice commands. Also, it is pretty slow and often restarts for no reason. I tried some games and apps, but they're mostly glitchy.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Tausif, we appreciate your feedback. We're sorry to hear that Nest Hub (2nd Gen) didn't meet your expectations. We can only imagine how disappointing this experience may have been for you. We're still hoping you will consider giving our support team another shot at helping you with your concern. If you're willing to try, and if you haven't tried yet, resetting your Nest Hub (2nd Gen) may be helpful with the issue. A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. To reset, check on the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting. You may set up your Nest Hub (2nd Gen) after it resets.
If resetting doesn't fix the issue, you can always consider contacting our support team for further troubleshooting and isolation here: https://support.google.com/googlenest/gethelp
Cord is weak
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My cord kept going out each time and when i tried to bring it back tonusemy warranty i was denied because they told they couldnt replace a broken screen which i only needed a new cord.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Calw. Thanks for sharing your experience and we appreciate your feedback. We're sorry to hear about the trouble you've had with your Nest Hub (2nd Gen) cord malfunction and then have the warranty claim denied. We apologize for the inconvenience and any frustration this has caused you. Warranty coverage depends on the type of product damage. We're committed to provide a better customer experience, we recommend reaching out to our dedicated team of specialists on the Google Help Center page here: https://support.google.com/googlenest/gethelp
Satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good. I wish it had a few more features but that’s okay.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Kevin, we truly appreciate your feedback on Nest Hub (2nd gen), and we’re glad that you find it pretty good. There are different ways to enjoy the display like viewing photos, streaming your compatible security camera, playing TV shows and movies, and more. You can visit this link to learn other things you can do with the Nest Hub (2nd gen): https://support.google.com/googlenest/topic/10356591
For any challenges, questions and concerns about the Nest display and its features, we have our specialists always available at Google Nest Help page here: https://support.google.com/googlenest/gethelp
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this device very streamlined and effective for everyone
I would recommend this to a friendGoogle nest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift, i enjoy using mine so i thought why not share what i like.
I would recommend this to a friendNice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good, did everything I expected. Sleep sensing is interesting aswell!
I would recommend this to a friend