Customer Ratings & Reviews
- Model:
- GA02308-US
- SKU:
- 6450822
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the Nest Hub 2nd Gen for its ease of use, sound quality, and ideal screen size, especially for bedside use. The Google Assistant integration, reasonable price, and sleep tracking capabilities are also well-received. However, some customers have noted the absence of a camera and occasional sluggishness in responsiveness. Additionally, a few users mentioned compatibility issues with certain devices.
This summary was generated by AI based on customer reviews.
Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product. Just had to hook to my other devices a little tricky.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, we appreciate your feedback on your Nest Hub(2nd gen) and we're sorry to hear that you're experiencing some difficulties with connecting it to other devices. We'd recommend that you reach out to our support specialists so we can guide you with troubleshooting steps that may help improve your overall experience. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Good little gadget
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good little gadget. Would be nice if it worked without being plugged in.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Insigniatv, thanks for sharing your feedback on Nest Hub (2nd gen). The Nest displays and speakers do not come with a battery, and they must be plugged into a wall outlet to work. We value your input as this helps us better understand our customers’ preferences and needs, and we’ll pass this information to the appropriate team to work on improving our products and services.
We hope you’re enjoying the features of the Nest Hub. And if there’s something you’d like us to address with, or if you have anything you want to share with us, let us know by visiting us anytime here: https://support.google.com/googlenest/gethelp
Best photo frame
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been few weeks and works brilliant. Improvements over gen1 in gestures.
I would recommend this to a friendNice smart display for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you rely on the Google ecosystem them then this smart display is for you!
I would recommend this to a friendCool features but still working on it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it has features that my Alexa did not but its ability to understand me does not equal that of my alexa. Way more often does it tell me it cannot find a device connected to it or that it doesnt understand me. I will say its ability to differentiate voices from users and customize your experience from that is pretty cool tho.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Jrt1989, thanks for posting a review. We’re sorry to learn that your Nest Hub has issues with voice commands. We’re here to help.
Retraining your Nest Hub with the Voice Match may help, especially if you have other family members sharing your Nest Hub. You can try these outlined steps:
- Open the Google Home app on your mobile phone or tablet.
- At the top right, tap your account.
- Verify that the Google Account shown is the one linked to your speaker or display. To switch accounts, tap another account or Add another account.
- Tap Assistant settings > Voice match > Add devices.
- Make sure any devices you want to link your voice to are checked.
- Tap Next, I agree.
- Follow the in-app steps.
- To get your personal information, you must turn on Personal results.
- Tap I agree and proceed with the Voice match setup.
- To invite others to set up a Voice Match for tailored results, tap Invite, choose your communication method, and send the invite. To skip this step, tap No, thanks.
For further assistance, you can also reach out to our support team anytime and we’d be more than glad to help you. Here is where you can find us: https://support.google.com/googlenest/gethelp
Thrilled with product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter absolutely loved this gift! Great quality and a terrific price.
I would recommend this to a friendGo for the bigger one
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wish i would have gotten the bigger screen. mic doesn't pick up voice sometimes
I would recommend this to a friend- Pros mentioned:Screen size
Replaced Echo show 5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to replace echo show 5. Got tired of Alexa ads and suggestions. Perfect size, feature adequate, overall huge upgrade over the echo.
I would recommend this to a friend - Pros mentioned:Screen size
Pink is better!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to replace echo show 5. Got tired of Alexa ads and suggestions. Perfect size, feature adequate, overall huge upgrade over the echo.
I would recommend this to a friend It’s okay.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a little difficult to use. I also thought I could do more with it.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Caroline, thanks for informing us about the difficulty you are experiencing with Nest Hub (2nd Gen). We apologize for any inconvenience this may have caused you.
We recommend checking all the rich features for your Nest Hub Max by visiting this help page: https://support.google.com/googlenest/topic/7195269
If you have any questions or need further assistance, you can always reach out to our team, and we'd be more than happy to help. Here's the link: https://support.google.com/chromecast/gethelp
Gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a gift, recommended by a family memeber
I would recommend this to a friendI am one misheard command away from yeeting this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is astonishing that the google assistant AI is almost as stupid as Alexa and that is saying ALOT with how stupid Alexa is. "Okay Google, Open youtube." Okay, i will open youtube on your TV on the other side of the house that isnt even on. "Okay Google, play my custom playlist on Spotify" Okay, I will play this random playlist some idiot in Norway made on Youtube Music. "Okay, google stop playing spotify." Okay, playing Dont Stop Me Now by Queen on Youtube Music. "Okay, Google, call my girlfriend." Okay calling your shift supervisor at 2AM. I am so glad I bought this piece of junk on sale. Because the stress that both Google Home and Alexa adds to my already stressful day to day life is not worth it. If you need something to monitor your cameras, set alarms and reminders, turn off lights and lock doors or if for some god forsaken reason you want to use Google's god awful Youtube Music instead of Spotify like a normal civilized person. This is for you. If you want something dependable that isn't going to drive you over the edge of your already crippling stressful life or if you have unresolved anger issues that could be set off by a minor inconvenience. Hire a personal assistant or just do it yourself. I'll be waiting for a third party that isnt Amazon or Google to develop a Virtual Assistant AI that doesn't make me want to throw it across the room and then drive my car into a river. Cheers. But not to Google.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, we appreciate you sharing your review and we're sorry to hear that you had a frustrating experience with Nest Hub (2nd gen) when it comes to voice commands. We suggest that you retrain your Nest Hub to better recognize your voice as this may help with voice control. We also suggest adjusting the Hotword sensitivity as it may also be helpful with the issue. You may follow the steps below to help improve your experience:
Retrain Voice Match:
- On your phone or tablet, open the Google Home app.
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
Change Nest Hub's Hotword sensitivity:
- Open your Google Home app.
- Select your Nest Hub.
- At the top right, tap the Settings (Gear) icon.
- Then tap Audio.
- Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Hub more responsive to the Hotword.
If the issue still persists or if you've tried these steps before, we recommend that you reach out to our support specialists and let us help find a better resolution for you. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Compatibility
Decent could use minor improvements
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel this is super cool. However it really doesn’t work well with my Lorex camera system. Wish you’d get alerts or update when motion is detected by cameras. Ring is also not compatible
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Justin, thanks for sharing your feedback. We're sorry to hear that you're experiencing some difficulties in making your Lorex camera system work with your Nest Hub. Most devices that are compatible with Google Assistant should work with the Nest Hub. We want to know more details about your concern in order for us to identify the cause and help find a resolution for you. Please contact us on our Google Help page Here: https://support.google.com/googlenest/gethelp
Great display
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could be louder, but it it works perfect for our use in the kitchen
I would recommend this to a friendBrand response from Nest Support
Posted .Hi xtreme1048, thanks for sharing your review with us about your experience with using the Nest Hub (2nd gen), and we’re glad to hear that it works perfect for your kitchen use.
You can adjust the volume of your Nest display that may improve your experience. You can control the volume by voice, by touch, or from the Google Home App. Check this link to learn more: https://support.google.com/googlenest/answer/7072489
You can also change the audio settings of your Nest display in the Google Home app. Here’s how to adjust bass and treble level:
- Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Nest Hub.
- Open the Google Home app.
- Tap the device you want to adjust, select Settings, select Audio, then select Equalizer.
- Adjust Bass and Treble level.
Our support team is always available to help. If you would like to reach out to us, you can use this link: https://support.google.com/googlenest/gethelp
- Pros mentioned:Screen size
Tiny and nice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its nice to be hands free in the kitchen. Fits anywhere. Set up was a little tricky with connecting to my existing account.
I would recommend this to a friendBrand response from Nest Support
Posted .Hey Kitty, your review here about Nest Hub(2nd gen) is appreciated. We're sorry to hear that you experienced some difficulties with setting up the device. If you're willing, we'd recommend reaching out to our support specialists so we can assist you with taking advantage of all the features your Nest Hub provides. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Price
Nice!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to pass up for 50 bucks, i have the doorbell and several other prodcuts in my ecosystem. You need a home hub for sure
I would recommend this to a friend Doorbell camera
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to use as a doorbell camera with my Nest.
I would recommend this to a friendGood speaker, little slow, amazing value on sale
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This review needs 50 characters; A bit slow, but it's real nice.
I would recommend this to a friendGoogle 2 gen
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like how it says my name when i say goodmorning google great product
I would recommend this to a friend- Pros mentioned:Ease of use
Perfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these. I own four of them. Can't go wrong. I got it on a black friday deal for $50. I also got one for a christmas gift.
I would recommend this to a friend