Customer Ratings & Reviews
- Model:
- GA02308-US
- SKU:
- 6450822
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the product's ease of use, good sound quality, and convenient screen size. Many also appreciate the effective Google Assistant, its reasonable price, and useful sleep tracking, along with its excellent smart home integration. However, some customers note the absence of a camera. Additionally, concerns are raised about the interface being sluggish and the overall response time being slow.
This summary was generated by AI based on customer reviews.
Great for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great except you can't add apps and the sound quality is lacking
I would recommend this to a friendBrand response from Nest Support
Posted .Hi BrianS, thanks for sending in your review. It's unfortunate to hear that your experience with Nest Hub(2nd gen) has been less than ideal when it comes to the sound quality and adding apps to the device. Rest assured that your feedback here will be relayed to the right team for potential updates we may provide in the future. If you're willing, we'd like to help you in finding ways we can improve the performance of your Nest Hub. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Responsiveness
Does what it needs to do most of the time
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall this is a good product. Its pretty reaponsive and the screen is dim enough at night for a good alarm clock. It occasionally wont pick up ok our voices or have a moment where its thinking and doesnt respond, but otherwise its good.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Jh99, thank you for sharing your review on your Nest Hub (2nd gen). We can see that you're experiencing some difficulties with voice commands. We suggest that you retrain your Nest Hub to better recognize your voice as this may help with voice control. We also suggest adjusting the Hotword sensitivity as it may also be helpful with the issue. You may follow the steps below to help improve your experience:
Retrain Voice Match:
- On your phone or tablet, open the Google Home app.
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
Change Nest Hub's Hotword sensitivity:
- Open your Google Home app.
- Select your Nest Hub.
- At the top right, tap the Settings (Gear) icon.
- Then tap Audio.
- Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Hub more responsive to the Hotword.
If the issue still persists or if you've tried these steps before, we recommend that you reach out to our support specialists and let us help find a better resolution for you. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Google Nest Hub
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Now im able to communicate with my family and friends
I would recommend this to a friendNest Hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hub is so much better then the plan assistant.This gives you video details and alot more features.
I would recommend this to a friendNest
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected no problems Lights turn on pretty quick
I would recommend this to a friendNice multi purpose assistant
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use it as a clock at the living room and as a dynamic portrait
I would recommend this to a frienda great starter device to welcome a new convert
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter moved into a vintage house, and had a kitchen ceiling fixture with only a pull chain on/off to control. The expense of rewiring the fixture to a wall switch wasn't in her budget, so I suggested a Philips Hue starter set with bulbs, Hub, and a smart switch. But the addition of voice control was the icing on the cake, and the Nest Hub in the kitchen was the perfect family centric device for her and the kids. They are all amazed with the voice control of the light in the kitchen, and turning off the downstairs lights and the bedroom light from the iPhone. A weather report, and morning news update during breakfast, before the kids off to school rounds it out.
I would recommend this to a friend- Pros mentioned:Ease of use
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is amazing! set up is easy and there is a lot you can customize. The screen is very bright and clear and its easy to watch Hulu, Netflix, ect.
I would recommend this to a friend B
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great..............................................
I would recommend this to a friend- Pros mentioned:Ease of use
Really smart display
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do love Nest's devices and their integration with everything google; It is super easy to use and waaay faster than the 1st generation of smart displays.
I would recommend this to a friend Just OK
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this to go along with a Nest Doorbell after Google discontinued support for Nest Secure. I don't really use it much, but it does provide a nice place for pictures.
No, I would not recommend this to a friendGreat smart device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price , great value my girlfriend loves it !
I would recommend this to a friendNot for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the google minis and I gave this a try. Not for me, returned it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Kranberrykat, we truly appreciate your feedback on Nest Hub (2nd gen), and it’s unfortunate to hear it didn’t meet your expectations. We understand that you returned it, but if you’re willing to try it again in the future, you'll find different ways to enjoy the display like viewing photos, streaming your compatible security camera, playing TV shows and movies, and other things you can do with the Nest Hub (2nd gen), here: https://support.google.com/googlenest/topic/10356591
For questions and concerns about the Nest display and its features, we have our specialists always available at Google Nest Help page here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Sound quality
Excellent small Google home display
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these small Google home Nest displays! I put four of them around our house so we would always have a display nearby. Sound quality is quite good.
I would recommend this to a friend - Pros mentioned:Sound quality
Music lovers dream
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that this can play Apple Music. It also has the other platforms for music. Still learning to programs. I love that I can play jazz for my pup in the day and come home to soothing music. It has other good features but this is my favorite.
I would recommend this to a friend Neat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome it’s just a cool gadget to have around the house.
I would recommend this to a friendpausing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it does pause alot when i play spotify on it otherwise i like it
I would recommend this to a friendBrand response from Google Nest Support
Posted .Thanks for reaching out, MarvinR. We’re glad you’re enjoying the Nest Hub (2nd Gen). That said, we hear concern regarding those audio issues — that seems out of the ordinary. A factory reset can help solve that problem and here’s how to do that:
On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.
If that doesn’t work, we’d be glad to investigate, reach out to us here: https://support.google.com/googlenest/gethelp?
Average at best.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not much better than the first gen. Sound still isn’t very good and the sleep function is broken and will move to subscription service next year. Sorry but I’m not paying for another subscription service to monitor my sleep.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Mlong, thanks for sharing your views on Nest Hub. We´re sorry to hear that the sleep function is broken, and that the sound quality didn't meet your expectations.
Changing your sound settings on Nest Hub may help improve your audio experience. To adjust bass and treble levels, follow the steps below:
- Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Nest Hub.
- Open the Google Home app.
- Tap the device you want to adjust > the Settings > and then Audio > and then Equalizer.
- Adjust Bass and Treble level.
We'd like to learn more about the issue you are having with the sleep function for your Nest Hub, and work on providing you a better experience. For your support needs, please feel free to reach out to us here: https://support.google.com/googlenest/gethelp
Sleep tracking doesn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were excited to get the 2nd gen of Nest Hub becasue it has sleep tracking. However, we tried 2 weeks but no sleep data were recorded. It detected when someone was in bed, but didn't seem to track the sleep. Maybe it was a defective unit. But we didn't want to invest more time on it so we returned it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Seattleguy, thank you for posting your review and we're sorry to hear that you returned your Nest Hub(2nd gen). Your device normally would determine that you're in bed and it will track your sleep information, breathing, the time of day, and the light and temperature in the room. Please know that your feedback here is helpful for us to troubleshoot the device for you when you want to give it another go in the future. If you're willing, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Google nest
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it but sometimes it will say windows don't make sense
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there Play, we're glad to hear that you like your Nest Hub (2nd Gen). However, we may need to check further on the error message you get. Although it only happens sometimes, we recommend contacting our support team so we can isolate it further. Please feel free to reach out to our support team here: https://support.google.com/googlenest/gethelp