Customer Ratings & Reviews
- Model:
- GA02308-US
- SKU:
- 6450822
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the product's ease of use, good sound quality, and convenient screen size. Many also appreciate the effective Google Assistant, its reasonable price, and useful sleep tracking, along with its excellent smart home integration. However, some customers note the absence of a camera. Additionally, concerns are raised about the interface being sluggish and the overall response time being slow.
This summary was generated by AI based on customer reviews.
Definitely recommend!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a gift for my mom, she just loves it!
I would recommend this to a friendGreat item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item setup took a few tries to get setup but works great
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there Greatsound, it's awesome to hear that Nest Hub (2nd Gen) works great for you. We do apologize for the difficult experience you had in setting it up. If you have any further help needed with the features for your Nest Hub (2nd Gen), our support team would be more than happy to assist you by simply visiting us at the Google Nest help page: https://support.google.com/googlenest/gethelp
Google nest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift, i enjoy using mine so i thought why not share what i like.
I would recommend this to a friend- Pros mentioned:Sound quality
Mini Helper
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have several of these placed arohnd my home. They are joy to have with the ability to display photos and sync as a group to play music.
I would recommend this to a friend Google Nest
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great device. I highly recommend the system.
I would recommend this to a friendGreat little video hub with lots of features
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hub is a handy size, looks nice, and has some great features. I have a wired indoor camera that I can easily move to whichever room I want to monitor and the hub is easy to see and to adjust the audio volume as needed. I especially like the portability. I can choose between the camera monitor, playing music, or checking news. The voice control using the Google assistant is very convenient. The only issue I had was trying to sync the music with a music service and coordinating with the mini Google speaker in another room.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi GailK, thanks for the feedback and for pointing out some great features of the Nest Hub (2nd gen). We’re sorry to hear you had issues with linking your music service, and with creating a speaker group with your other Nest speaker. We can imagine how hard you tried, and we appreciate you for doing your best to resolve it. If you find yourself in need to link your music service and create a speaker group again, please see the links below that might help:
Link your music services and set your default service: https://support.google.com/googlenest/answer/7551876
Create and manage speaker groups: https://support.google.com/googlenest/answer/7174267
Our dedicated team is always available to help you. Feel free to let us know if you need one by contacting us here: https://support.google.com/googlenest/gethelp
Satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good. I wish it had a few more features but that’s okay.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Kevin, we truly appreciate your feedback on Nest Hub (2nd gen), and we’re glad that you find it pretty good. There are different ways to enjoy the display like viewing photos, streaming your compatible security camera, playing TV shows and movies, and more. You can visit this link to learn other things you can do with the Nest Hub (2nd gen): https://support.google.com/googlenest/topic/10356591
For any challenges, questions and concerns about the Nest display and its features, we have our specialists always available at Google Nest Help page here: https://support.google.com/googlenest/gethelp
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this device very streamlined and effective for everyone
I would recommend this to a friendWorth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product. Just had to hook to my other devices a little tricky.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, we appreciate your feedback on your Nest Hub(2nd gen) and we're sorry to hear that you're experiencing some difficulties with connecting it to other devices. We'd recommend that you reach out to our support specialists so we can guide you with troubleshooting steps that may help improve your overall experience. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Cool features but still working on it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it has features that my Alexa did not but its ability to understand me does not equal that of my alexa. Way more often does it tell me it cannot find a device connected to it or that it doesnt understand me. I will say its ability to differentiate voices from users and customize your experience from that is pretty cool tho.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Jrt1989, thanks for posting a review. We’re sorry to learn that your Nest Hub has issues with voice commands. We’re here to help.
Retraining your Nest Hub with the Voice Match may help, especially if you have other family members sharing your Nest Hub. You can try these outlined steps:
- Open the Google Home app on your mobile phone or tablet.
- At the top right, tap your account.
- Verify that the Google Account shown is the one linked to your speaker or display. To switch accounts, tap another account or Add another account.
- Tap Assistant settings > Voice match > Add devices.
- Make sure any devices you want to link your voice to are checked.
- Tap Next, I agree.
- Follow the in-app steps.
- To get your personal information, you must turn on Personal results.
- Tap I agree and proceed with the Voice match setup.
- To invite others to set up a Voice Match for tailored results, tap Invite, choose your communication method, and send the invite. To skip this step, tap No, thanks.
For further assistance, you can also reach out to our support team anytime and we’d be more than glad to help you. Here is where you can find us: https://support.google.com/googlenest/gethelp
Love it, but needs work.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s the best voice assistant out there for responses with a screen. However it still has its hiccups by either not understanding, responding in a different room or just glitching and restarting. Security still feels sketchy with these.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, Core. We appreciate that you find the Nest Hub (2nd gen) the best voice assistant device. We hear your concerns about the performance of its Google Assistant, along with its security.
Google Assistant might activate even if you don't say “Hey Google” or “Ok Google” when it detects something that sounds similar. Also, it might not activate when you say “Hey Google” or “Ok Google,” particularly in a noisy environment. Retraining your Nest display to better recognize your voice, and adjusting the Hotword sensitivity may be helpful. You may follow the steps on these help articles:
- Check which devices are using Voice Match: https://support.google.com/googlenest/answer/7588195
- Adjust how sensitive Google Assistant is to “Hey Google: https://support.google.com/assistant/answer/9712065
Also, the Google Privacy Policy applies to all Google services, including the Google Home app and Google Nest, Google Home, and Chromecast devices. The Google Nest Privacy Help Center article provides more details about how Google Nest connected home devices and services work, and how we collect and use data when you use these devices and services. If you use any Nest device with a Google service like the Google Assistant, we may use your activity data to influence the ads you see. These Google services can include: Google Assistant (or the Works with the Google Assistant program), YouTube, Google Maps, Google Calendar, Google Duo, Google Home app and the like. You can manage your ads settings, including turning off ad personalization completely, at https://adssettings.google.com/. You can also manage your activity settings, including turning off Web & App Activity completely, in https://myactivity.google.com/.
We care about your experience. For more help, our dedicated team is always ready to provide you with services here: https://support.google.com/googlenest/gethelp
Nice smart display for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you rely on the Google ecosystem them then this smart display is for you!
I would recommend this to a friendBest photo frame
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been few weeks and works brilliant. Improvements over gen1 in gestures.
I would recommend this to a friendGo for the bigger one
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wish i would have gotten the bigger screen. mic doesn't pick up voice sometimes
I would recommend this to a friendThrilled with product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter absolutely loved this gift! Great quality and a terrific price.
I would recommend this to a friendThinking of returning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Change internet provider and now display is useless. Doesn’t allow me to update even with factory reset
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, DanielD. We’re sorry to hear you’re having trouble getting your Nest Hub (2nd Gen) reconnected to your internet. We’d like to troubleshoot this and get your device back up and running. When you have a moment, talk to us here: https://support.google.com/googlenest/gethelp
It’s okay.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a little difficult to use. I also thought I could do more with it.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Caroline, thanks for informing us about the difficulty you are experiencing with Nest Hub (2nd Gen). We apologize for any inconvenience this may have caused you.
We recommend checking all the rich features for your Nest Hub Max by visiting this help page: https://support.google.com/googlenest/topic/7195269
If you have any questions or need further assistance, you can always reach out to our team, and we'd be more than happy to help. Here's the link: https://support.google.com/chromecast/gethelp
- Cons mentioned:Compatibility
Decent could use minor improvements
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel this is super cool. However it really doesn’t work well with my Lorex camera system. Wish you’d get alerts or update when motion is detected by cameras. Ring is also not compatible
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Justin, thanks for sharing your feedback. We're sorry to hear that you're experiencing some difficulties in making your Lorex camera system work with your Nest Hub. Most devices that are compatible with Google Assistant should work with the Nest Hub. We want to know more details about your concern in order for us to identify the cause and help find a resolution for you. Please contact us on our Google Help page Here: https://support.google.com/googlenest/gethelp
Cord is weak
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My cord kept going out each time and when i tried to bring it back tonusemy warranty i was denied because they told they couldnt replace a broken screen which i only needed a new cord.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Calw. Thanks for sharing your experience and we appreciate your feedback. We're sorry to hear about the trouble you've had with your Nest Hub (2nd Gen) cord malfunction and then have the warranty claim denied. We apologize for the inconvenience and any frustration this has caused you. Warranty coverage depends on the type of product damage. We're committed to provide a better customer experience, we recommend reaching out to our dedicated team of specialists on the Google Help Center page here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Screen size
Replaced Echo show 5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to replace echo show 5. Got tired of Alexa ads and suggestions. Perfect size, feature adequate, overall huge upgrade over the echo.
I would recommend this to a friend