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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 5094 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers often highlight the product's ease of use, good sound quality, and convenient screen size. Many also appreciate the effective Google Assistant, its reasonable price, and useful sleep tracking, along with its excellent smart home integration. However, some customers note the absence of a camera. Additionally, concerns are raised about the interface being sluggish and the overall response time being slow.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 226 Showing 4,501-4,520 of 5,093 reviews
  • Pros mentioned:
    Google assistant

    Rated 5 out of 5 stars

    Cool gadget

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have a few of these and use them throughout the house to turn stuff on or off

    I would recommend this to a friend
  • Pros mentioned:
    Google assistant

    Rated 5 out of 5 stars

    My favourite assistant

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product. Love the Google photos slideshow and assistance is always there to help.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buggy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work. If you look I up, google home in general is super buggy. Why they can’t do just basic testing is beyond me

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey there, CaitlinC. We’re sorry your experience with the Nest Hub (2nd Gen) hasn’t been the best. A quick reboot will normally resolve several issues — here’s how:

      1. Make sure your mobile device or tablet is linked to the same account as your speaker.
      2. Open the Google Home app.
      3. Tap and hold your device's tile.
      4. At the top right, tap Settings, then More, and then Reboot.

      If you need any additional support, reach out to us here: https://support.google.com/googlenest/gethelp? madebygoogle

  • Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ez to read LED and ez set-up. Couldn't be more satisfied with this product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Not complicated

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good alternative to Alexa. Not complicated to use very useful with various products

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great hub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful Hub. Its very easy to controll all the smart devices in you house

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not my favorite gadget by far

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not very easy to navigate. It will just show you website instead of telling you the answer. I have disappointed and frustrated more than anything

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Daily driver

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good device will recommend it for your smart home, i use it almost daily

    I would recommend this to a friend
  • Pros mentioned:
    Google assistant

    Rated 5 out of 5 stars

    Google Hub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the features. Lights, music, broastcast. I have o e in every room

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Love the Nest!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, at a great price. This is better than the 1st Gen hub.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. Easy set up and ready to go. Using more than anticipated.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price for the features. We have one in every bedroom of the house.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Worth the money when it's on sale!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    youtube is not showing the same as the phone but you can mirror it. Screen is smaller than expected! otherwise, ok quality speaker and screen solution

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi EEBURROW, thanks for sharing your review on Nest Hub (2nd gen), and we're sorry to learn that it didn’t meet your preferences and needs. We’d be happy to pass your feedback along to the right team for future improvements with the products and services we offer.

      Meanwhile, if you're looking for a display with a bigger screen, you might wanna check for the Nest Hub Max with a built-in camera which will help your busy family stay in touch and on track. Leave video messages and make video calls. Check in on home when you’re away with the built-in Nest Cam. Share reminders and to-dos. Everyone views their own calendar, commute, and more with just a glance. And enjoy Google Photos, YouTube TV, videos, and music on the 10-inch HD screen with stereo speakers. See this link for more details: https://support.google.com/googlenest/answer/9334359

      We hope you're enjoying the features of the Nest display. And if you come across any issues or concerns, let us know here and we'll do everything we can to help you best: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Google nest hub

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to scream music in home gym and check the weather before going out

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for my master bedroom

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use in master bedroom for music in the morning and to Check the weather

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice gift for my father, who is 90. He enjoys asking questions

    I would recommend this to a friend
  • Cons mentioned:
    Responsiveness

    Rated 2 out of 5 stars

    Terrible

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Junk. The speakers blew within a month. Wasn't very responsive.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Kolt. Thanks for sharing your feedback to let us know of your experience with the Nest Hub (2nd gen). We’d like to know more about what happened so we can look for all possible options to help you best. Please contact us anytime here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. Easy to hook-up. Answers my queries. Interfaces with my mom's. No complaints yet .

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really useful! Well manufactured, the display screen has very accurate colors, it is bright and the sound is good, nice device

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great hub

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and add to my home network. Would definitely recommend

    I would recommend this to a friend