Customer Ratings & Reviews

Hi benny, thanks for trying out Nest Hub (2nd Gen). It's unfortunate to hear that you are experiencing performance, touch screen and 3rd-party support issues with it, and we apologize for any disappointment you may be having.

Resetting Nest Hub may be helpful with the issues you are experiencing. A factory reset will reset your Nest Hub to its default factory settings, and erase all data. To reset, check on the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.

As for the 3rd party integration issue, we recommend checking if the smart product you are using supports the Google Assistant here: https://assistant.google.com/explore

If you need further help, we recommend reaching out to our support team for further troubleshooting and isolation. You may contact us here: https://support.google.com/googlenest/gethelp

Hi Anca, thanks for reaching out. We value your feedback and we'll certainly look into your feedback and preference for a bigger screen for our Google Nest smart displays since we're always on the lookout for ways that can help us keep improving our products. In the meantime, if you need any help with your Nest Hub (2nd Gen), you're more than welcome to contact us here: https://support.google.com/googlenest/gethelp

Hi there, EricO. We appreciate your feedback on the Nest Hub (2nd Gen). It's unfortunate to hear about the frustration you're experiencing with the Nest Hub (2nd Gen) constantly crashing and restarting. While this might not be a direct product issue, I understand how disruptive it can be to have a device that doesn't function reliably. Software issues like these can indeed be challenging and we wanted to provide the best solution for your concerns. We recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp

Hi Duodenum, we appreciate your review of the Nest Hub (2nd gen). We're sorry to learn that your experience with the connectivity was disappointing. We'd like to take a closer look at the device so we can identify the cause of your connectivity issues and help find a resolution that may improve your overall experience with your Nest Hub. We advise that you reach out to our support specialists and let us assist you with this. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi AosNex, thanks for sharing your honest feedback. The Nest Hub (2nd gen) is the updated version of the Nest Hub. And like its previous version, it has no Nest Cam built-in, though we added some features. We always listen to what our customers like you share with us to better understand your preferences and needs. So we released the Nest Hub Max with a built-in camera which will help your busy family stay in touch and on track. Leave video messages and make video calls. Check in on home when you’re away with the built-in Nest Cam. Share reminders and to-dos. Everyone views their own calendar, commute, and more with just a glance. And enjoy Google Photos, YouTube TV, videos, and music on the 10-inch HD screen with stereo speakers. Check this link for more details: https://support.google.com/googlenest/answer/9334359

If you come across any questions or concerns about the Nest display, let us know by visiting us here: https://support.google.com/googlenest/gethelp

Hi romans6vs23, it's awesome to hear that you like Nest Hub (2nd Gen). We're sorry to hear that you're not able to fully set it up with your Ring alarm. We're hoping that you will give us the opportunity to give you a better experience. We'll certainly pass this along to the right team since we're always searching for ways to keep improving our products and services. Alternatively, if you need further help, our support team would gladly assist you further, if you can reach out to us using this link: https://support.google.com/googlenest/gethelp

Hi icebergz, thanks for posting your review here. We're sorry to learn that your Nest Hub (2nd gen) didn't meet your expectations when compared to the other brands. Please know that we always aim to provide our customers like you with products and services that would improve your smart home. If you need more information about your Nest Hub or need any assistance in improving the performance of your device, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi there, NakitaS. Thanks for taking the time to share your feedback on the Nest Hub (2nd Gen). We're sorry to hear about your disappointment with the lack of the app launcher on your device. We understand how frustrating it can be when a product doesn't meet expectations, and we appreciate your patience. This is not the experience we would like you to have. We want to elevate your device experience and to provide a better resolution for your concern. We recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp

Hey there, BrendaH. Thanks for the feedback on Nest Hub (2nd gen). We’re always here to help improve your experience. You can tell more about your concerns by visiting us anytime here: https://support.google.com/googlenest/gethelp