Customer Ratings & Reviews
- Model:
- GA02308-US
- SKU:
- 6450822
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the Nest Hub 2nd Gen for its ease of use, sound quality, and ideal screen size, especially for bedside use. The Google Assistant integration, reasonable price, and sleep tracking capabilities are also well-received. However, some customers have noted the absence of a camera and occasional sluggishness in responsiveness. Additionally, a few users mentioned compatibility issues with certain devices.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Camera
Didn't like
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No camera ..same things you can do on ur cell. And the apps aren't apps you have to go online. Only has Netflix as app and no way to install ..I returned this device still waiting on my refund. I recommend you the Amazon hub it's cheaper and has a camera.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello NievesG, thanks for sharing your review and we're sorry to hear that your experience with Nest Hub(2nd gen) didn't meet your expectations when it comes to the interface of the device and that you had to return it. If you're willing to give it another go, we'd recommend checking the Nest Hub Max as it comes with a camera and a 10 inch display and if you want to know more about this device, you can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Sound quality
Good display
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a good experience with this device. Nice sound and good response on command
I would recommend this to a friend Good Digital Clock
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for a digital alarm clock, or asking what the weather will be like today. Too slow for playing music off spotify which is what I bought it for.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi ABCD, we appreciate you for sharing your feedback with us about the Nest Hub (2nd gen), and it’s unfortunate to learn that it’s too slow for playing music off Spotify. We understand how upsetting it can be if something isn’t performing the way you expected it.
If you haven’t tried yet, we recommend the troubleshooting tips below that might help:
- Make sure that your Nest display is within 15 ft - 20 ft of the router.
- Reboot your Nest display and router.
- Try to play music from another supported app and check if it’s slow.
- Move your display closer to the router and test.
If the issue persists after trying the simple steps above, please visit us anytime at Google Nest Help page for further assistance and guidance: https://support.google.com/googlenest/gethelp
Google hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can’t talk through your cameras. Visual only no audio
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Steve. Thanks for sharing your feedback on the Nest Hub (2nd gen). We hear your concerns about talking through your cameras along with having audio when streaming live video, and we’d be happy to share this with the right team to work on improving our product’s reliability and use of various features. For other support concerns that need immediate attention, let us know by visiting us at the following link so we can help: https://support.google.com/googlenest/gethelp
Not a great ui
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great for controlling things in the house but it is seriously lacking a good calendar feature and customizable Home Screen/widgets
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Matt, thanks for sharing your experience with Nest Hub (2nd Gen). We’re sorry to hear that the device didn’t meet your expectations.
Your feedback is important to us, and your satisfaction is what drives us in improving our products and services. We’ll also make sure to pass along the details of your feedback to the right team. If you need help, please feel free to contact our support team using this link: https://support.google.com/googlenest/gethelp
- Pros mentioned:Screen size
No video
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for it's size and price, but not having a video camera does limit its use.
I would recommend this to a friend Pretty good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was easy to set up but the video call feature isn’t working
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, AustinW. We’re glad that you’re able to setup the Nest Hub (2nd gen) with ease, and we’re sorry to hear about your experience with video calls.
Video calls are available on Google Nest Hub, Google Nest Hub (2nd gen), and Google Nest Hub Max. The device you call must have a camera. Nest Hub and Nest Hub (2nd gen) can receive video but can't send video. While Google Duo and Google Meet have combined into a new Meet app on mobile devices, tablets, and computers, Google Nest displays will continue to show the Google Duo icon. You can even make group video calls with Google Meet on Nest displays. However, if Digital Wellbeing is enabled, this feature may be restricted or blocked by Downtime, Filters or Do not disturb.
That said, we’d like to investigate why you can’t make video calls so we can help. Please contact us anytime through phone or chat using this link: https://support.google.com/googlenest/gethelp
Slow cpu,
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has good potential, but missing some ease of use features and slow to run apps.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, redsrtturbo. Thank you for posting your feedback on Nest Hub(2nd gen). We're sorry to hear that your experience with the device has been less than ideal. We want to know more details about your concerns with the device so we may help you explore what else the Nest Hub(2nd gen) can do for you. Please reach us on our Google 'Contact us' page here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Compatibility
Great for google smart homes
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device just not very compatible outside of android or google devices .
I would recommend this to a friend - Pros mentioned:Ease of use
Mommy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good display it is easy to use at home for everyone.
I would recommend this to a friend Great display
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have relied on Amazon Echos for so long but they tend to lose wifi connections and it’s annoying to reconnect them. Since purchasing th Google Nest Hub, i have had no issues with connectiosn. Also more smarr items work better with Google Assistant. Love this ourchase.
I would recommend this to a friend- Cons mentioned:Camera
Connectivity issues.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over a short period of time connectivity to be able to see the camera stoped working. It’s a real shame since I use all Google products as baby camera for my kids rooms. All my Google displays end up having the same issue. SHAME.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, KevinC. We're sorry to hear that you had a frustrating experience with your Nest Hub (2nd gen). It's important to us that we provide you with the best help possible and identify the cause of the issues you’re having with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
Decent Hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works pretty well though I have issues keeping Bluetooth connected. I need to reconnect Bluetooth every couple of days, which becomes annoying.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi BigDoug, we truly appreciate your feedback on Nest Hub (2nd gen), and we’re sorry to hear about your issues with keeping Bluetooth connected. We understand it can be annoying that you need to connect bluetooth every couple of days. We’d like to know more about your concern and see how we can help improve your experience. We suggest contacting us anytime here: https://support.google.com/googlenest/gethelp
Google hub mini
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well . Outdated OS runs pretty slow but other than that I like it
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Toto, Thank you for your feedback on the Google Nest Hub 2nd Gen. We appreciate your positive comments about the overall performance of the device.
We understand that you're concerned about the outdated OS running a bit slow on the device. Here are a few things you can do to help improve the performance of your device.
- Ensure your device is connected to Wi-Fi.
- Factory reset the display by pressing and holding both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.
- Set up the device
- Check the firmware version again.
If the device is still on an older firmware version, you can reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
Bad touchscreen.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Touch controls not good. But voice controls dwcent
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, TaylorT. Thank you for sharing your review on Nest Hub (2nd gen). we appreciate your feedback on the touch controls of your device and have taken note of it. If you run into any questions, please don't hesitate to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of use
Great Google Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, easy to use. High quality build, very satisfied
I would recommend this to a friend Basic screen
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No ability to customize home screen, all you can see is time or photos, would be nice to see weather and temp
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Mpatel, thanks for sending in your review for your Nest Hub(2nd gen). We're sorry to hear that your experience was less than ideal when it comes to customization for the home screen.There is an available page in your home screen for weather and temperature which may be helpful for you. Please check the link here for more details about controlling your display: https://support.google.com/googlenest/answer/9137285
If you have additional questions or need further assistance, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Nice gift
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like my nest hub. I got several of them for Christmas gift
I would recommend this to a friendBrand response from Nest Support
Posted .Hello there, LoisE. Thank you for sharing your positive experience with the Google Nest Hub (2nd Gen). It's great to hear that you received them as Christmas gifts and are enjoying them. If you have any questions or need help setting up your Nest Hubs, please don't hesitate to contact our customer support team on the Google Help Center here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Screen size
Perfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the new size. And the stand. Look great on my nights stand tablet
I would recommend this to a friend Best tracking device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product excellent to keep track of ur sleep.
I would recommend this to a friend