Customer Ratings & Reviews
- Model:
- GA02308-US
- SKU:
- 6450822
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the Nest Hub 2nd Gen for its ease of use, sound quality, and ideal screen size, especially for bedside use. The Google Assistant integration, reasonable price, and sleep tracking capabilities are also well-received. However, some customers have noted the absence of a camera and occasional sluggishness in responsiveness. Additionally, a few users mentioned compatibility issues with certain devices.
This summary was generated by AI based on customer reviews.
Good for a Google Device
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it to try out Google’s side of things to see if I could replace Alexa. I couldn’t. It has a great screen and sound but I just couldn’t get used to it
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi KcChief, thanks for sharing your feedback. We’re sorry your Nest Hub experience didn’t meet your expectations. You can check out this help article on how to explore the features of your Nest Hub: https://support.google.com/googlenest/topic/7195269
For any other question or if you need further assistance, feel free to reach out to our support team here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Compatibility
Not good.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get it working with Arlo, Ring & Ecobee.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Caro. We appreciate you sharing your concern with us about your Nest Hub(2nd gen). It's important to us that we identify the cause of connectivity and pairing issues you’re experiencing with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
Good for the buck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If your gonna get it you’ll love it but buy the Geek Squad plan. I purchased 2 and one has sound issues!
I would recommend this to a friendBrand response from Google Team
Posted .Hi there, thanks for your feedback and recommendation. However, we are sorry to hear that one of your Nest Hub is having a sound issue.
Resetting your Nest Hub may be helpful with the sound issue. Keep in mind that this will erase all data and that you may need to set it up again. To reset your Nest Hub, check on the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.
We'd love to help you out if resetting doesn't fix the issue. Our support team is ready to help you with your support needs here: https://support.google.com/googlenest/gethelp
Google home hub
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Itbwas ok. Nothing to praise about. I would rather just use my phone.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, DamonR. We appreciate your feedback, and we're sorry to hear that your experience with the Nest Hub (2nd gen) has not exceeded your expectations. There are different ways to enjoy the display like viewing photos, streaming your compatible security camera, playing TV shows and movies, and more. You can visit this link to learn other things you can do with the Nest Hub: https://support.google.com/googlenest/answer/7130274
You’re always welcome to visit us if you have any questions or concerns, here: https://support.google.com/googlenest/gethelp
Nice device hampered by Google assistant
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device looks nice and sleek but Google assistant performance has regressed in past couple of years.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi WW10, thanks for your insights. We appreciate that you liked the nice and sleek design of Nest Hub (2nd Gen). However, we're sorry to hear that you've been experiencing some performance issues with the Google Assistant. If you're willing to try, resetting Nest Hub (2nd Gen) can help fix some hiccups and improve your experience. To reset Nest Hub, check on the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting. You may also need to set up your other devices with Nest Hub (2nd Gen) after resetting.
We'd be happy to work with you and improve your experience with Nest Hub. Please do not hesitate to contact us if you still encounter any issue by contacting us using this link: https://support.google.com/googlenest/gethelp
- Cons mentioned:Response time
Happy purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had great experiences with it. Wish it responded a little faster.
I would recommend this to a friend Ok device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its okay . It is a small screen but worth the price
I would recommend this to a friendBrand response from Nest Support
Posted .Hello there, Izzy. Thank you for choosing Nest Hub (2nd gen). We appreciate your feedback about the screen size and have taken note of it. For a bigger screen you might be interested in checking out the Nest Hub Max that comes with a 10" HD touchscreen. If you are in need of any assistance, please feel free to reach us on our 'Contact Us' page by visiting the Google Nest Help site here: https://support.google.com/googlenest/gethelp
brittle display, buggy after a year
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worked well for over a year. now it's buggy. display cracks easily so make sure to keep it in a good place.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Pbmc, thanks for sharing a review about the Nest Hub (2nd gen). We’re sorry to learn it only worked well for over a year, and this is not the kind of experience we want you to have. Nest has long been focused on delivering quality products to our customers. That means obsessing over the details and ensuring products last a long time. We’re also focused on giving our customers value for the price. That said, we’d like to hear more about your concerns and learn how we can help you best. Please visit us anytime for assistance here: https://support.google.com/googlenest/gethelp
Small screen, poor assistant support
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen is very small so it's basically a digital clock and weather display. The google assistant support on it is awful. The same voice command works on the phone but not on the hub.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, PeterY. Thanks for sharing your feedback on the Nest Hub (2nd Gen). We appreciate you taking the time to express your concerns. We understand that size might not matter for everyone. If you're looking for a larger display for consuming video content, browsing the web, or playing games, other Nest products like the Nest Hub Max. We're sorry for the inconsistency you've experienced with Google Assistant on the Nest Hub (2nd Gen). It is unexpected that the same voice command wouldn't work on your devices. You can try to troubleshoot your device by ensuring both your phone and Nest Hub are connected to the same Wi-Fi network. You also need to check if the device software is up to date. If these steps don't resolve the issue, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp
Google hub display
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Connects with my Deco mesh router. Communication is good and working on other applications as well
I would recommend this to a friendBrand response from Nest Support
Posted .Hi SeanG, thanks for contacting our support team. We appreciate your feedback and we're glad to hear that your Nest Hub (2nd Gen) has been working well with your Wifi mesh network. Though we understand that you are enjoying the features for your Nest Hub, we'd like to learn more if you will need any form of assistance. You can always count on our support team to help you with your support concerns here: https://support.google.com/googlenest/gethelp
Updated to death
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every single time this thing updates it takes features away. Google is going to get rid of it at this rate soon. I would not recommend today, I would have a few years ago. Ideally they start to revert some of these changes and I can change my review.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello drecker2, we appreciate you sharing your review on your Nest Hub(2nd gen). We're sorry to hear that your experience has been less than ideal when it comes to updating your device. Please know that your feedback here helps us understand the needs and preferences of our customers and rest assured that we'll relay them to the right team for improvements that we may provide in the future. If you need any assistance with your Nest Hub or have additional questions, feel free to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Compatibility
works well with google products
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works well with google products but not as friendly with other apps
I would recommend this to a friend - Pros mentioned:Ease of use
nest hub
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Google is always quality at its best no doubt and also ease to use
I would recommend this to a friend - Cons mentioned:Camera
Not for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this originally thinking it has a camera. It doesn't not. No point in buying.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hey there, M1ghtyMac. We’re sorry the Nest Hub (2nd gen) wasn’t the right fit for you. We appreciate any feedback you may have. When you get a moment, here’s a survey: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
Useful regardless of your choice of assistant
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While the Amazon Echo 8 has more features including the ability to make video calls, the Nest Hub 7 does not bombard you with ads and needless stuff. I have both and while Alexa is my everyday assistant, having the Nest Hub is convenient for displaying my automation dashboard, viewing my next cameras, and filing in the holes that the Echo Show 8 leaves.
I would recommend this to a friendReliable and helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my third Nest Hub 7" purchased within a year. I have one in the kitchen, another one in the home office and this last one for the bedroom. I like it available close by when I need it and having to see the response on screen over just listening to it.
I would recommend this to a friendLove this product when I get ready in the mornings
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes it glitches. Not as easy as it seems. Overall I like it a lot.
I would recommend this to a friendIts good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Helps me controm smarthoke appliances well, not the fastest but that is not mainly what its for
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Ivory, we’re glad to hear that the Nest Hub (2nd gen) helps you control your smart home devices well. But it’s unfortunate that its performance has not exceeded your expectations.
A range issue or wireless interference can affect the performance of your display. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. You can try these simple steps below that might help:
- Check your Wi-Fi network for possible congestion. Relieving some of your connected devices may help free up some bandwidth space.
- Check the distance between the Nest display and your router. Ensure that it is within a line of sight from your router.
- Check for wireless interference with other Wi-Fi hotspots or appliances and devices nearby.
- Restart Nest display and router to refresh the connection.
For more help, feel free to contact us anytime by visiting: https://support.google.com/googlenest/gethelp
Worthless purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the effort of setting it up on Google Home. It's only good if you buy additional items to make full use of the unit.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Zippy, thanks for sharing your feedback. We regret to hear that Nest Hub (2nd gen) didn’t meet your needs. Your feedback is important to us as it will greatly help us improve our products and services. If you have any questions or need assistance, our support team is always here to help. You can contact us anytime using this link: https://support.google.com/googlenest/gethelp
EXCELLENT
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Nest Hub 3 weeks ago and is flawless! I love the clock display and also it gets ready when I get close to with the display. I haven't tried all the functions yet, but so far I like it. I am planning to buy another Nest Hub for my mom.
I would recommend this to a friend