Customer Ratings & Reviews

Hi there, thanks for the feedback you shared about your experience with using the Nest Hub (2nd gen), and we’re sorry to hear it’s an inconvenience for you. We can imagine how difficult it could have been for you, and we understand that you have returned it. If you find yourself wanting to try the Nest display some time again in the future, please know that our dedicated team of specialists is always ready to help you with your support needs here: https://support.google.com/googlenest/gethelp

Hey there, palmspots. Sorry to hear your experience with the Nest Hub (2nd Gen) wasn’t the best. We’d like to hear more about what happened and get your valuable feedback — when you have a moment, share your thoughts here: https://support.google.com/googlenest/gethelp?

Hello there, Angelo. Thanks for leaving feedback about the Nest Hub (2nd gen). We’re sorry to hear you had trouble, and that we’ve fallen short on your support needs. We’re hoping you can give us another opportunity to help you with your concern. Please share with us your recent case reference so we can continue our investigation, here: https://support.google.com/googlenest/gethelp

Hi there, thanks for sharing your insights with us. Though we're glad to hear that your mother likes Nest Hub (2nd Gen), we're sorry if you're experiencing any issues with the built-in features.

To better isolate the issue, we recommend trying out the following to see if the issue may be related to factors other than your Nest Hub (2nd Gen):
- Check for connectivity issues, such as possible congestion in your Wi-Fi network. Removing some of your connected devices can help free up some bandwidth space. You may then check to see if you will still experience the same connectivity issue.
- You might also want to check for possible interferences. There could be signal interference due to traffic on your Wi-Fi network, on your neighbors' Wi-Fi networks, or from other sources like microwaves, baby monitors, or even the thick walls of your home. Placing your Nest Hub (2nd Gen) in a straight line of sight with your Wi-Fi router may help improve the signal strength.
- Lastly, we recommend resetting Nest Hub (2nd Gen) to see if it might be helpful in fixing the issue. To reset, follow the steps here: https://support.google.com/googlenest/answer/7073477

If none of the steps provided prove to be helpful, please consider contacting our support team for further help here: https://support.google.com/googlenest/gethelp

Hi Awesome, thanks for the feedback and for sharing your insights about the Nest Hub (2nd gen). We hear your concerns about the limited functionality, and having more app integration. And we’d be happy to pass this information along to the right team for future improvements. Meanwhile, you’ll find other thing you can do with the Nest display using this link: https://support.google.com/googlenest/topic/10356591

For any other concerns, or anything you’d like to share, please feel free to let us know here so we can help: https://support.google.com/googlenest/gethelp

Hello Nick, thanks for posting your review on Nest Hub(2nd gen). We're sorry to hear that your experience with the device didn't meet your expectations when it comes to video calls and that you had to return it. If you decide to give Google Nest another go, we recommend you to check the Google Nest Hub Max which also has the option of video calling. For additional inquiries you can contact us anytime on our Google Help page here: https://support.google.com/googlenest/gethelp

Hey there, Andrianna. Sorry to hear the Nest Hub (2nd Gen) wasn’t quite what you needed. Your feedback is important to us and we’d like to hear more about about your experience — when you get a chance, share more here: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG

Hi NHFamily, thanks for your insights. We're sorry for the frustrating experience you are having with Nest Hub (2nd Gen).

We're always searching for ways to keep improving our products and services and we'll make sure to pass along this information to our product team. If you will allow us, we'd like to assist you and help you with your support needs. Please reach out to our support team here: https://support.google.com/googlenest/gethelp

Hi Joseph97, thanks for writing a review. We're sorry to hear that the Nest Hub didn't work out for you and you had to return it. If you decide to give Nest Hub another try in the future, we would be happy to answer any questions or concerns you may have. For more information about the Nest Hub, you may check these helpful links:
- Get calendar and event information: https://support.google.com/googlenest/answer/7029002
- Explore what you can do with Google Nest or Home devices: https://support.google.com/googlenest/answer/7130274

You can reach out to us here anytime for further assistance: https://support.google.com/googlenest/gethelp

Hi jaguar, thanks for posting a review. We’re sorry to hear that you’re having issues with the voice recognition of your Nest Hub (2nd Gen).

Sometimes, your Nest Hub (2nd Gen) might not activate when you say “Hey Google” or “Ok Google,” particularly in a noisy environment. If this frequently happens, you can make it more sensitive to the hotword. If you haven't tried yet, we recommend retraining Nest Hub (2nd Gen) with your voice using the Voice Match feature to better recognize your voice commands:

Retrain Voice Match
- On your phone or tablet, open the Google Home app
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.

Change Nest Hub’s hotword sensitivity
- Open your Google Home app
- Select your Nest Hub (2nd Gen)
- At the top right, tap the Settings (Gear) icon
- Then tap Audio.
- Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Hub (2nd Gen) more responsive to the hotword.

If still unresolved, feel free to reach out to our support team so that we can take a look at the issue and help improve your experience here: https://support.google.com/googlenest/gethelp

Hello there, Mloap. We appreciate you for sharing your experience with Nest Hub (2nd gen) and we're sorry to hear that your device is showing stripes on the screen. We want to know more details so we can help find a better resolution for your concern. Please reach out to our team of specialists on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi JulieK, thanks for letting us know your feedback on Nest Hub (2nd gen), and it’s unfortunate to hear it isn’t easy to program, and that the settings aren’t intuitive for you. We designed the Nest display with ease of setup and use, and this is not the user experience we want you to have. We’re always here to help improve your experience. Besides having lot of support articles available at Google Nest Help center, you can also contact our dedicated team of specialists here if you need real time assistance: https://support.google.com/googlenest/gethelp

Hi PSUs, thanks for sharing your review with us here. We're sorry to hear that your Nest Hub(2nd gen) keeps on restarting on its own and that you had to return it. This is not the experience we wanted you to have. If you're willing to give the Nest Hub another try in the future, we recommend that you reach out to our support team for any assistance we can provide in improving your experience. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp