Customer Ratings & Reviews

Hi Mahendra, thanks for sending in your feedback. We can see that you're experiencing some difficulties with the connectivity on your Nest Hub (2nd gen). We'd like to help remedy that and help identify why it's hard to switch Wi-Fi from one location to another. Please reach out to our support specialists and let us guide you with some troubleshooting that may help improve your experience. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi there, Vick2671! Thanks for trying out Nest Hub (2nd Gen). We're sorry to hear that you had to bring it back. We're still looking forward to having you as a valued customer. And if you ever reconsider, you're more than welcome to contact our support team. We'll certainly do our best to answer them and provide you with a more worthwhile experience by simply contacting us on the Google Nest help page: https://support.google.com/googlenest/gethelp

Hi there Opposites, we're sorry that Nest Hub (2nd Gen) didn't meet your needs and it's unfortunate to hear that you had to return it. Our Google Nest smart displays, like the Nest Hub (2nd Gen), were designed to provide unique entertainment and smart features to help provide you a smarter home. With the Nest Hub (2nd Gen), you can control your home, dim lights, turn on TVs, turn up the heat, and more with hands-free help from the Google Assistant. You can also entertain even more easily, view photos, stream music, read or watch the news, and more. You can also just ask or cast from your phone. Although it doesn't have support for the Google Meet feature at the moment, you can still place voice or video calls using either Duo calls, Google-supported calls, and even make Carrier calls. You can also broadcast messages around your home, add to family calendars, and more. Lastly, turn your display into a sleep guru with a Sleep Sensing subscription, Nest Hub (2nd gen) tracks when you go to bed and wake up, and how long you’ve slept. Plus it gives personalized insights and recommendations. We recommend checking all the rich features for your Nest Hub (2nd Gen) using this link: https://support.google.com/googlenest/topic/7195269

We'd like to change your mind and provide you with a more positive experience for Nest Hub (2nd Gen). Our support team would love to answer any questions you may have by reaching out to us here: https://support.google.com/googlenest/gethelp

Hi there REVIEWGOD, thanks for your feedback. We´re sorry to hear that you´re returning your Nest Hub.

If you will ever change your mind and consider using Nest Hub again, please consider contacting our support team so we can assist you with your concerns and provide a better experience. We´re always available for your support needs, if you reach out to us here: https://support.google.com/googlenest/gethelp

Hey there, KingKong. Thank you for sharing your concern about your Nest Hub (2nd gen). We're sorry to learn that you experienced some connectivity issues and that you had to return the device. We appreciate your feedback regarding the issue you're having and we've taken note of it. If you’re ever considering Google products in the future, please feel free to contact us on our Google support page here: https://support.google.com/googlenest/gethelp

Hi Anton, thanks for sharing your feedback. We understand your concern about the sound quality of your Nest Hub. To help us improve our services, please share your thoughts through this link: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG

Hi cristian, thanks for letting us know of your issue with the Nest Hub (2nd gen). We hear your concern about using the display as a picture frame.

The Google Photos that are displayed are associated with the Google Account linked to your speaker or display. If you haven’t, try to add albums with the Home app or your Nest display:

Home app:
- Open the Home app Google Home app, then tap your Nest display.
- Tap Settings > Photo Frame > Google Photos.
- Select albums to add.

Nest display:
- Say “Hey Google, change Photo frame.”
- Tap Google Photos.
- Select albums to add.

If multiple users use the same speaker or display, everyone who wants to view photos on the device must link their Google Account and voice to the speaker or display, even the person who set it up. Check the steps below that might help:
- Open the Google Home app.
- Tap Home > Settings > Google Assistant > Voice Match > Other devices.
- If you have more than one home, tap the home you want to add Voice Match to.
- Tap Get started and then follow the in-app steps.
- To turn on Voice Match automatically for new devices in the same home, turn on “Automatically enable on future devices.”

If you still need assistance after trying the steps above, please let us know by visiting the Google Nest Help page: https://support.google.com/googlenest/gethelp

Hi Lelandw, thanks for taking the time to share your feedback. We regret to learn that Nest Hub (2nd Gen) didn’t meet your expectations. We're always working to understand our customers' needs and expectations so that we can improve our products and offer more options. If you have any questions or concerns, you can reach out to us anytime. We’d be happy to help you here: https://support.google.com/googlenest/gethelp

Hi Jburch, thanks for giving us feedback on the Nest Hub (2nd gen), and we hear your concerns about its performance, and with not having the feature to install extra apps.

A range issue or wireless interference can cause your Nest display to behave differently. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. You may also check for objects such as mirrors and refrigerators between the display and your router as these items could block the connection. For more help, read Troubleshooting Wireless Interference here: https://support.google.com/googlenest/answer/9276282

We’ll share your feedback, about the feature to install extra apps, with the right team for future improvements. If additional assistance is needed, please let us know by contacting us here and we’ll do our best to help: https://support.google.com/googlenest/gethelp

Hi Cnatashab, thanks for reaching out. We're sorry to hear that you are having a difficult time navigating Nest Hub's (2nd Gen) interface. Your Nest Hub Max comes with 7" HD touchscreen, with a resolution of Resolution: 1024 x 600. We value your feedback and we've already taken note of it, since we're always looking for ways to improve our products and services

Our support team would be happy to answer any questions you may have about Nest Hub. Simply visit us at the Google Nest help page using this link: https://support.google.com/googlenest/gethelp

Hey there, MJohnson. We're sorry for the challenges you've faced with your Nest Hub 2nd Gen and the difficulties you've encountered. We understand the frustration this has caused, and we appreciate your patience and willingness to bring this to our attention. About the issues with your MESH network and the challenges in connecting additional devices, our aim is to provide a seamless experience, and it's disheartening to learn that this hasn't been the case for you. Our team is committed to providing comprehensive support, and we apologize for any inconvenience caused by the issues you've encountered. We would like to encourage you to reach out to our dedicated team of specialists to provide you a better resolution on the Google Help Center here: https://support.google.com/googlenest/gethelp

Hi AC2300, it's unfortunate to hear that you find the Nest Hub (2nd Gen) underwhelming. We value your feedback, and we'd like to learn more about the details of your experience. It will help us a lot by understanding which features work, and don't work for you. If you're willing to try, you may contact our support team and we'll certainly do our best to listen to your feedback and help you with your support needs. You may use this link to contact us: https://support.google.com/googlenest/gethelp

Hi Blueberry, thanks for giving us a review about the Nest Hub (2nd gen) and we’re sorry to hear of your issue with reminders.

You can ask your Google Nest or Home speaker or display to set, repeat back, or delete reminders. Reminders can be set for yourself or for others. They can be set for a certain time or for when someone is at a certain place. You can create and manage reminders directly on your speaker or display, or from the Google Home app on your phone. Your device will only say out loud that you have a reminder if you previously set the reminder on the speaker or display with your voice. Visit this link to learn more: https://support.google.com/googlenest/answer/7387866

We’d like to investigate the reasons why reminders don’t work as there could be several reasons that can cause this. We encourage you to visit us anytime here for further assistance: https://support.google.com/googlenest/gethelp

Hello EvanC, we're sorry to hear that your Nest Hub (2nd gen) isn't working as expected. To help us troubleshoot, please provide more information by contacting us here:  https://support.google.com/googlenest/gethelp