Customer Ratings & Reviews
- Model:
- GA02308-US
- SKU:
- 6450822
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the Nest Hub 2nd Gen for its ease of use, sound quality, and ideal screen size, especially for bedside use. The Google Assistant integration, reasonable price, and sleep tracking capabilities are also well-received. However, some customers have noted the absence of a camera and occasional sluggishness in responsiveness. Additionally, a few users mentioned compatibility issues with certain devices.
This summary was generated by AI based on customer reviews.
Cute
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen could be bigger. Nice and bright. Does the job.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Toaster, we appreciate your insights on Nest Hub (2nd Gen). It's great to hear that you liked the screen quality. If you prefer a bigger screen size with the same functionality, we recommend checking out the Nest Hub (2nd Gen) since it comes with a 10" HD touchscreen. Come visit our help page for more information: https://support.google.com/googlenest/answer/7072284
Delivery sucks!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give 0 stars I would. I purchased this partly with a reward card. Should have been delivered the day after. Got a message the day after that shipment was delayed. The next day after that new message arrived that the item was out for delivery. Next message said item was returned to store. Never got my rewards back, and neither the item. Called customer service, and they didn’t help out either. If you’re able to pick up, do that instead. Would never choose to get items delivered again.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, JimtonyG. We're sorry to hear you ran into this issue with your order of the Nest Nest Hub (2nd gen). We recommend that you reach out to BestBuy so they can address this issue for you. If you need any technical help in the future, please don't hesitate to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Google assistant
If only it worked well with Sonos
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So wanted this to work seemlessly with Sonos. Add support for Sonos so you can see and select what’s playing and this would be awesome. Okay outside of that. Nice to view nest cams or doorbell
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Nathaniel, thanks for the feedback, and for sharing your insights about the Nest Hub (2nd gen). We hear you, and we understand that having the ability to see and select what’s playing on Sonos can be ideal for you. We’d be happy to share this information with the right team for future improvements. Meanwhile, besides viewing Nest Cams and doorbells in the Nest Hub, there are different ways to enjoy the display like viewing photos, playing TV shows and movies, and more. You can visit this link to learn other things you can do with the Nest Hub (2nd gen): https://support.google.com/googlenest/topic/10356591
For any challenges, questions and concerns about the Nest display and its features, we have our specialists always available at Google Nest Help page here: https://support.google.com/googlenest/gethelp
Nest Hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Nest would not download my app. I exchanged it for a tablet
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Josnne, thanks for letting us know about the issue. We're sorry to hear that you already exchanged Nest Hub (2nd Gen) for another device. If you ever have a change of heart and reconsider using Nest Hub again, you're more than welcome to contact our support team for any questions or support needs here: https://support.google.com/googlenest/gethelp
Wouldn't connect to WiFi - I sent it back
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 45 years software development experience including very low level networking hardware/software. I spent 2 hours trying many documented fixes, but this would not connect to my WiFi. I have 2 smart TVs and 4 Chromebooks and a Echo Show 8 and a Win7 laptop and a Linux laptop and all of these connect fine. I was gifted a Chromecast 2 years ago and it took several hours to get it to connect to WiFi. The Nest Hub 7 has a touch screen - I should not have to run an app to configure it. The Echo was configured from its screen just fine - took about 30 secs to connect WiFi. There are many web reports of people who cannot connect the Nest Hub to WiFi. I am not spending hours of my life trying to get this working - I returned and ordered another Echo Show 7. I'm done with Google hardware.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there DonEvanstonIL, thanks for sharing the issue with our support team. It is unfortunate to hear that your Nest Hub (2nd Gen) wouldn't connect to your Wi-Fi network, and we're sorry you had to return it.
If you ever have a change of heart and consider using Google Nest products again, our support team would be happy to assist you and help you with your support needs. You're always welcome to reach out to our support team here: https://support.google.com/googlenest/gethelp
It's okay! Features are fantastic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It disconnects from wifi a lot! I reset the device but issuevstill occurs. It's a beautiful device other than that.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jason. We appreciate you sharing your Nest Hub experience, and it's our pleasure to help you enjoy all the features of your device and ensure your satisfaction. Please contact us through the following link: https://support.google.com/googlenest/gethelp?sjid=278689588372053592-NA
Is google still respect your privacy?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is ok I am not sure if google still believe in not being devil
I would recommend this to a friendBrand response from Nest Support
Posted .Hi ultradragon, we appreciate your feedback on Nest Hub (2nd gen), and are hoping to learn more about your experience with the Nest display. We’d like to know if you have any challenges with its performance or features, and help you the best way we can. You can always reach out to us here for any questions or concerns: https://support.google.com/googlenest/gethelp
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bough it for my son he’s very happy with it. Worth every cent
I would recommend this to a friendSave your money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like it because I have to come near to device to speak 5 feet maxima also sometimes they are not listen for you Alexa is better I can speak with her with 30 feet no problem and she listen faster
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Raafat91, thanks for sharing your feedback with us, and we’re sorry to learn of your poor experience with the performance of your Nest Hub (2nd gen) and its Google Assistant.
Google Assistant might not respond properly when you say “Hey Google” or “Ok Google,” particularly in a noisy environment, or if it's having trouble connecting to Google. Retraining your Nest Mini, to better recognize your voice, and adjusting the Hotword sensitivity may be helpful with your situation. You may follow the steps on these help articles:
- Check which devices are using Voice Match: https://support.google.com/googlenest/answer/7588195
- Adjust how sensitive Google Assistant is to “Hey Google: https://support.google.com/assistant/answer/9712065
If the issue persists, you can also try these simple steps below that may improve your experience:
- Check your Wi-Fi network for possible congestion. Relieving some of your connected devices may help free up some bandwidth space.
- Check the distance between the Nest Mini and your router. Ensure that it is within a line of sight from your router.
- Check for wireless interference with other Wi-Fi hotspots or appliances and devices nearby.
- Restart Nest Mini and router to refresh the connection.
- Reset Nest Mini by following the steps here: https://support.google.com/googlenest/answer/7073477
Your feedback means a lot to us. You can visit us anytime here if further assistance is required and we’d be happy to help: https://support.google.com/googlenest/gethelp
Love this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My grandson loves this device google reads story’s to him and plays game very interactive with and he is 3 years old I wish the speaker was better but all in all I love it
I would recommend this to a friendGoogle nest
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s kind of pointless I’m not really sure the reason for it
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there Okgoogle, thanks for reaching out. We're sorry to hear about your dissatisfaction with Nest Hub (2nd Gen).
Your Nest Hub offers a lot of features and we'd like to help you make the most out of it. Our support team would be happy to share and explain all the features to you. Please feel free to contact us here: https://support.google.com/googlenest/gethelp
DO NOT BUY; doesn't do anything you think it does
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Music? Home you only use the app that's pre-loaded because you can't remove it or add others. It has Sling TV, if you've even heard of it you likely don't use it. Display your calendar? You're apparently an idiot for thinking that's something you can accomplish. It
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hey there, meauho. We’re sorry to hear your experience with the Nest Hub (2nd gen) wasn’t the best. We'd like to learn more about your experience and offer you support. Reach out to us at this link when you have a moment: https://support.google.com/googlenest/gethelp
Good idea but fragile
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen is too fragile. I opened the box and the screen was cracked already. There should also be an option on google assistant for the assitant on your phone to auto disable when using the assistant on the hub.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi momoffour, thanks for reaching out. We´re sorry to hear that the screen for your Nest Hub (2nd Gen) got cracked. We recommend contacting Best Buy for further help with the cracked screen issue.
If you’re near your Nest Hub and mobile phone, only Nest Hub should respond to "Hey Google." Both devices may wake up, but your phone should go back to sleep. To ensure this works for you, we recommend checking the following:
- Update your Google app version. On your phone, open the Google app Search Icon.
At the bottom right of the Home screen, tap More and then Settings and then About. Look for the version number at the top. If your version is below 6.5, go to the Google app page, then tap Update.
- Add the same account to both Nest Hub and your mobile phone. If the phone that responds isn't yours, then these steps won’t fix the issue. If you have multiple Google Accounts, add the account you used to set up Google Home to your phone.
If the you still encounter the same issue even after following these recommended steps, please consider contacting our support team and we´ll do our best to help you with your support needs here: https://support.google.com/googlenest/gethelp
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this device. This was my upgrade from the mini and it’s just as awesome. Only thing I notice is I believe the mini speaker was better quality.
I would recommend this to a friendGoogle Nest
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is one of the best device we use at our home .It has accuracy to listen to our voice. We us the features mostly for our smart locks and door bell.
I would recommend this to a friendPlease move on...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google simple needs to give it up. Their software is beyond frustrating and simply does not make sense. This device is not designed to work on a corporate wifi. Really?
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there TechGuy, thanks for your feedback. We're sorry to hear about your frustrating experience with the Google Home app. Unfortunately, enterprise networks and corporate networks in businesses such as 802.1x/RADIUS networks are not compatible with Nest products, including Nest Hub (2nd Gen). We're always searching for ways to keep improving our products and services, and we'll certainly pass along this information to our product team. Please do not hesitate to reach out to our support team for any other questions or support needs with your Nest Hub (2nd Gen) by visiting us at the Google Nest help page here: https://support.google.com/googlenest/gethelp
Google smart display
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review. the Google smart display is a must buy if you are looking to upgrade your collection and have a hub. Google assistant is built in in the best UI in the market. The only issue is spotty Internet connectivity in some cases.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there MrYoBuyer, it’s great to have your feedback on Nest Hub (2nd gen). We’re glad that you find its Google Assistant the best UI in the market, and we’re sorry to hear of your issue with spotty connectivity in some cases.
A range issue or wireless interference can affect the performance of your display. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. If you're experiencing a spotty connection or weak signal, we recommend checking your Wi-Fi network to see if your bandwidth is congested. This may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. If your doorbell is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points.
If you want to consider reaching out to us for additional support or guidance, please contact us anytime at: https://support.google.com/googlenest/gethelp
Google Nest Hub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's okay, kinda laggy but does what it's supposed to
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi darnold17, thanks for bringing this issue to our attention. We´re sorry to hear that you are experiencing performance issues with Nest Hub (2nd Gen).
Resetting Nest Hub may be helpful with the issue. A factory reset will reset your Nest Hub to its default factory settings. To reset, check on the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.
If you still experience the same issue even after resetting Nest Hub, we recommend reaching out to our support team for further troubleshooting and isolation. You may contact us here: https://support.google.com/googlenest/gethelp
Great addition to the Google Universe
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thisnis what I needed to seey Nest doorbell and control my automation. Works much better than Alexa, never misses a command, Alexa eas hit or miss.
I would recommend this to a friendWorks amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very compatible with all of my parent’s smart home accesories, and they love to be able to use the screen for music, controls, and what have you
I would recommend this to a friend