Customer Ratings & Reviews
- Model:
- GA02308-US
- SKU:
- 6450822
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the product's ease of use, good sound quality, and convenient screen size. Many also appreciate the effective Google Assistant, its reasonable price, and useful sleep tracking, along with its excellent smart home integration. However, some customers note the absence of a camera. Additionally, concerns are raised about the interface being sluggish and the overall response time being slow.
This summary was generated by AI based on customer reviews.
Reliable and helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my third Nest Hub 7" purchased within a year. I have one in the kitchen, another one in the home office and this last one for the bedroom. I like it available close by when I need it and having to see the response on screen over just listening to it.
I would recommend this to a friendWorthless purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the effort of setting it up on Google Home. It's only good if you buy additional items to make full use of the unit.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Zippy, thanks for sharing your feedback. We regret to hear that Nest Hub (2nd gen) didn’t meet your needs. Your feedback is important to us as it will greatly help us improve our products and services. If you have any questions or need assistance, our support team is always here to help. You can contact us anytime using this link: https://support.google.com/googlenest/gethelp
Useful regardless of your choice of assistant
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While the Amazon Echo 8 has more features including the ability to make video calls, the Nest Hub 7 does not bombard you with ads and needless stuff. I have both and while Alexa is my everyday assistant, having the Nest Hub is convenient for displaying my automation dashboard, viewing my next cameras, and filing in the holes that the Echo Show 8 leaves.
I would recommend this to a friendNice gift
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like my nest hub. I got several of them for Christmas gift
I would recommend this to a friendBrand response from Nest Support
Posted .Hello there, LoisE. Thank you for sharing your positive experience with the Google Nest Hub (2nd Gen). It's great to hear that you received them as Christmas gifts and are enjoying them. If you have any questions or need help setting up your Nest Hubs, please don't hesitate to contact our customer support team on the Google Help Center here: https://support.google.com/googlenest/gethelp
Google home hub
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Itbwas ok. Nothing to praise about. I would rather just use my phone.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, DamonR. We appreciate your feedback, and we're sorry to hear that your experience with the Nest Hub (2nd gen) has not exceeded your expectations. There are different ways to enjoy the display like viewing photos, streaming your compatible security camera, playing TV shows and movies, and more. You can visit this link to learn other things you can do with the Nest Hub: https://support.google.com/googlenest/answer/7130274
You’re always welcome to visit us if you have any questions or concerns, here: https://support.google.com/googlenest/gethelp
Bad touchscreen.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Touch controls not good. But voice controls dwcent
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, TaylorT. Thank you for sharing your review on Nest Hub (2nd gen). we appreciate your feedback on the touch controls of your device and have taken note of it. If you run into any questions, please don't hesitate to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp
Its good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Helps me controm smarthoke appliances well, not the fastest but that is not mainly what its for
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Ivory, we’re glad to hear that the Nest Hub (2nd gen) helps you control your smart home devices well. But it’s unfortunate that its performance has not exceeded your expectations.
A range issue or wireless interference can affect the performance of your display. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. You can try these simple steps below that might help:
- Check your Wi-Fi network for possible congestion. Relieving some of your connected devices may help free up some bandwidth space.
- Check the distance between the Nest display and your router. Ensure that it is within a line of sight from your router.
- Check for wireless interference with other Wi-Fi hotspots or appliances and devices nearby.
- Restart Nest display and router to refresh the connection.
For more help, feel free to contact us anytime by visiting: https://support.google.com/googlenest/gethelp
Love this product when I get ready in the mornings
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes it glitches. Not as easy as it seems. Overall I like it a lot.
I would recommend this to a friendEXCELLENT
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Nest Hub 3 weeks ago and is flawless! I love the clock display and also it gets ready when I get close to with the display. I haven't tried all the functions yet, but so far I like it. I am planning to buy another Nest Hub for my mom.
I would recommend this to a friendOk device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its okay . It is a small screen but worth the price
I would recommend this to a friendBrand response from Nest Support
Posted .Hello there, Izzy. Thank you for choosing Nest Hub (2nd gen). We appreciate your feedback about the screen size and have taken note of it. For a bigger screen you might be interested in checking out the Nest Hub Max that comes with a 10" HD touchscreen. If you are in need of any assistance, please feel free to reach us on our 'Contact Us' page by visiting the Google Nest Help site here: https://support.google.com/googlenest/gethelp
Small screen, poor assistant support
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen is very small so it's basically a digital clock and weather display. The google assistant support on it is awful. The same voice command works on the phone but not on the hub.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, PeterY. Thanks for sharing your feedback on the Nest Hub (2nd Gen). We appreciate you taking the time to express your concerns. We understand that size might not matter for everyone. If you're looking for a larger display for consuming video content, browsing the web, or playing games, other Nest products like the Nest Hub Max. We're sorry for the inconsistency you've experienced with Google Assistant on the Nest Hub (2nd Gen). It is unexpected that the same voice command wouldn't work on your devices. You can try to troubleshoot your device by ensuring both your phone and Nest Hub are connected to the same Wi-Fi network. You also need to check if the device software is up to date. If these steps don't resolve the issue, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Response time
Returned it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everyday there was a new issue and features not available. Couldn't do it anymore when it would ignore commands and features were removed. Nest community forum was full of similar complaints. Sadly I returned it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for the feedback you shared about your experience with using the Nest Hub (2nd gen), and we’re sorry to hear it’s an inconvenience for you. We can imagine how difficult it could have been for you, and we understand that you have returned it. If you find yourself wanting to try the Nest display some time again in the future, please know that our dedicated team of specialists is always ready to help you with your support needs here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Google assistant
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great ,as per experience till mow it is pretty cool
No, I would not recommend this to a friend Awesome edition!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is awesome purchase, especially for my father in addition to cameras so that he doesn't have to always look at his phone, but he can look at the nest to view who's outside of who's at the door. I absolutely love it and he does too
I would recommend this to a friendAlexa is better choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just returned snd got alexa echo show 10.........display looks nice but no video call option
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello Nick, thanks for posting your review on Nest Hub(2nd gen). We're sorry to hear that your experience with the device didn't meet your expectations when it comes to video calls and that you had to return it. If you decide to give Google Nest another go, we recommend you to check the Google Nest Hub Max which also has the option of video calling. For additional inquiries you can contact us anytime on our Google Help page here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of use
Google Hub
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think it is good, lots of features and very helpful.
I would recommend this to a friend Good product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Interesting hub. Problems at the moment to conect the apps but my mother likes it.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for sharing your insights with us. Though we're glad to hear that your mother likes Nest Hub (2nd Gen), we're sorry if you're experiencing any issues with the built-in features.
To better isolate the issue, we recommend trying out the following to see if the issue may be related to factors other than your Nest Hub (2nd Gen):
- Check for connectivity issues, such as possible congestion in your Wi-Fi network. Removing some of your connected devices can help free up some bandwidth space. You may then check to see if you will still experience the same connectivity issue.
- You might also want to check for possible interferences. There could be signal interference due to traffic on your Wi-Fi network, on your neighbors' Wi-Fi networks, or from other sources like microwaves, baby monitors, or even the thick walls of your home. Placing your Nest Hub (2nd Gen) in a straight line of sight with your Wi-Fi router may help improve the signal strength.
- Lastly, we recommend resetting Nest Hub (2nd Gen) to see if it might be helpful in fixing the issue. To reset, follow the steps here: https://support.google.com/googlenest/answer/7073477
If none of the steps provided prove to be helpful, please consider contacting our support team for further help here: https://support.google.com/googlenest/gethelp
broke after 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.broke after 2 years, google no help, i am left with a bricked smart clock
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Angelo. Thanks for leaving feedback about the Nest Hub (2nd gen). We’re sorry to hear you had trouble, and that we’ve fallen short on your support needs. We’re hoping you can give us another opportunity to help you with your concern. Please share with us your recent case reference so we can continue our investigation, here: https://support.google.com/googlenest/gethelp
Not great
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kind of useless. We bought this primarily to sync with our Nest/Google home cameras and that functionality isn't optimized. You have to swipe a few times to get to the camera feeds and they never load properly when displayed all at once (so you have to select each one individually to view the feed).
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi NHFamily, thanks for your insights. We're sorry for the frustrating experience you are having with Nest Hub (2nd Gen).
We're always searching for ways to keep improving our products and services and we'll make sure to pass along this information to our product team. If you will allow us, we'd like to assist you and help you with your support needs. Please reach out to our support team here: https://support.google.com/googlenest/gethelp
Great concept
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The concept is great, but very limited function. Would like more apple integration
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Awesome, thanks for the feedback and for sharing your insights about the Nest Hub (2nd gen). We hear your concerns about the limited functionality, and having more app integration. And we’d be happy to pass this information along to the right team for future improvements. Meanwhile, you’ll find other thing you can do with the Nest display using this link: https://support.google.com/googlenest/topic/10356591
For any other concerns, or anything you’d like to share, please feel free to let us know here so we can help: https://support.google.com/googlenest/gethelp